Customer Service Representative – Contract-to-Hire | 100% Remote | Philadelphia, PA 19103

Our direct end-client a large healthcare insurance provider is seeking to hire a Customer Service Representatives for a 3+ months contract-to-hire role to work 100% Remote from anywhere within one hour radius of Philadelphia, PA 19103 (need candidates within one hour radius of Philadelphia, PA 19103).

Job Title: Customer Service Representative – Medicare

Duration: 3 months contract-to-hire

Location: 100% Remote from anywhere within one hour radius of Philadelphia, PA 19103

No. of positions: 20 +

Customer Service Representative – Medicare

Medicare CSRs handle claims, benefits, enrollment, member portal, ID cards, etc. and work with customers to solve problems. This is a 5 star service that the team is looking to uphold. Tone and empathy are a must for this position.

Candidates must be flexible to work these hours for this role.

The Medicare department is open 7 Days a week. FT Shifts will range from Sunday – Saturday from 7:45AM – 8:15PM and include one late night shift as well as a Saturday OR Sunday shift. 37.5 hour week but OT is offered and sometimes required as needed for over 40 hours.

Qualifications:

• Call Center Customer Service, inbound calls (no telesales)
• Looking for excellent Customer Focused competencies – seeking service oriented individuals with strong customer service skills.
• Must have empathy and strong problem solving skills.

Must have strong verbal and written communication skills. This is a phone based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.

Ability to navigate through multiple systems at a time.

ALL candidates must score a 80% or above on eSkills test.

Preferred qualifications:

• HS Diploma or GED with a 2 years of customer service experience/call center experience is preferred
• Healthcare industry experience
• Previous Medicare experience
• Call Center Customer Service experience (Inbound calls)
• Medical background helpful

ALL former associates and contractors must be submitted to the VMS Program Team for vetting through the pre-submission check process.

Please apply with your interest. You may also reach out to me directly at abaranwal@alphambe.com

Thanks,