Remote Tech Support and Project Assistant - Entry level

Job description

Tech Ninja – Entry Level – Remote – Get

Other Jobs You May Be Interested In

experience in the tech space

The job title for this is actually Technican but I needed something a bit more interesting as the title of this post to get your attention.

Are you a curious, organized, and tech-savvy person with a desire for self-improvement and lifelong learning?

Do you love figuring things out, learning on the fly, and taking on new challenges?

This is an entry-level role designed for people who want to get into the tech world but aren’t sure how. This role allows you to get into the tech world.

You will learn a lot. This is an emerging space and as such we have to give new team members to space to learn and explore. This allows them to gain the experience they need to excel in a tech role.

What we do is not common and there isn’t a school where you can go and learn the skills we will teach you. Our world has become very tech focused but the education system has not kept up. That is why we hire entry level and train people up.

In this role you will learn about WordPress websites, remarketing, choose your own adventure marketing, optimizing websites for conversions, membership sites, email marketing automation, CRMs, sales copy, backend automated systems, Facebook ads, sales funnels, design and much more.

What we can’t teach you is a thirst for learning, a humbleness, a desire to do a good job and personal ownership over your own outcomes.

Most of all, a desire to THINK. If you want a mindless job that doesn’t challenge you, this isn’t for you. The right person for this role likes to figure things out. Effiecncy and figuring out better ways to do things is their love language and

We Get It:

You’ve been in roles where your ideas seemed invisible, where problems remained unsolved, and where maintaining the status quo was more rewarded than innovative thinking. It feels soul-sucking, right? At BTN, we stand against that. Here, tech demands proactive thinkers, detail-oriented doers, and passionate problem solvers. The ones in the background making the magic happen.

Every Day is an Adventure:

In the role of the Technician, you’ll embrace new tech tools daily, face exciting challenges, and be the genius behind every technical solution. Just like Drake, you’ve got to start from the bottom, but with us, the growth is limitless.

Only responses with a personalized cover letter or message that shows you have read the job description will be responded to. This isn’t just another job and we want to know that you have read the posting.

* We manage the hiring process through indeed and applications submitted directly will not be considered.

This is an entry-level position with the ability to level up in a short time if you put in the sweat. We typically see high achievers get a 20% raise within the first 6-12 months or less. Team members that excel have been given a 75% raise within the first year. Everyone learns at a different pace. We reward based on your output and effect on the company as well as our clients.

At BTN, we believe in harmony between work and life. While we’re passionate about our projects, we also recognize the importance of time off, relaxation, and personal growth. As a remote role, you’ll have the flexibility to shape your work environment in a way that suits you best. When you first start it is a requirement to get into a consistent routine. Once you have your routine then you are given more flexibility.

Company Description:

We deliver quality systems that are stable, flexible and have an exceptional user experience.

We do this by practicing extreme communication, exceptional project management and proactive thinking.

Our values are ease, integrity, learning and we give a _____.

At Business Tech Ninjas (BTN), we’re more than just a tech company; we’re architects of digital success. With a decade-long legacy of empowering businesses to soar beyond expectations, we pride ourselves on our unmatched expertise in navigating the intricacies of technology-centric environments. Our DNA is coded with a passion for problem-solving, and an unwavering attention to detail, ensuring that we consistently transform complexities into streamlined solutions.

Why join BTN? Because we celebrate the unsung heroes—the meticulous, detail-oriented minds that thrive behind the scenes. As a part of our team, you’ll not only be contributing to the growth of trailblazing businesses, but you’ll also immerse yourself in a culture that cherishes each member’s individual brilliance. Here, we don’t just tackle challenges; we relish them, turning every problem into an opportunity for innovation and growth.

Position overview:

The Role: Tech Adventurer (Technican)
Primary Responsibilities: Be The Magic Behind The Tech

Engaging in Zoom video client calls and note-taking.
Ensuring rapid and intelligent responses to client requests.
Crafting marketing automations, managing data, and implementing WordPress sites.
Continuous learning to adapt to ever-evolving tech needs.
Upholding our strategic tech methods and becoming a tech luminary.

The Role – Tech Adventurer (Technician) Key Tasks:

Preparing and following up on client meeting agendas.
Proactively ensuring the stability of client systems.
Building automation flows, web pages, and inputting content.
Handling support requests with excellence.

To excel in the role of a Technician, we are looking for candidates who possess the following qualities:

A keen eye for detail and a love for organization.
Problem-solving prowess and an insatiable curiosity for tech.
Ability to thrive within a team and take feedback as a growth opportunity.
Relevant marketing/tech experience or a passionate interest in the domain.

Being a Tech Ninja is about figuring out how to make technology work and often, we have to get creative.

You will be shown how to do something like make a new page on a website. You will then be given direction on changes and we’ll brainstorm together. You will then have a work period to work through it. You bring it back to the team for feedback. When you start, this is how you learn and this process takes longer. Over time, you see the patterns and get better and better.

You will be asked to work on WordPress websites, create marketing automation, write emails, write content, troubleshoot technical issues, and set up sales pages.

We’ll show you how but you need to follow the logic and pay attention to feedback.

Use the feedback to get better and you will quickly become an asset.

You will be a great fit if:

You love organization
You want to get it right Vs being right
You want to get things done rather than talking about things getting done
You like to figure out problems
You like autonomy
You are a lifelong learner

Requirements:

Marketing / tech experience or PASSIONATE interest
LOVE OF TECH – you love to mess around with new apps, people come to your for help with their tech.
Self-responsibility. We don’t make excuses, we get it done
Attention to detail
Ability to manage own tasks & time / Ability and desire to be autonomous
A computer & microphone/headset for meetings
Strong internet connection

Nice to Have

Graphic design (would be nice but not needed)
Testing/QA experience
Admin or support experience
Agile / Scrum
Proofreading skills
WordPress Experience
KEAP or other relevant CRM/Newsletter software experience

Things to keep in mind

The starting rate is $18 an hour
You are required to have your own computer and microphone
We use video for our meetings, you will need a webcam
You must have solid internet
We work in EST, Mon- Friday 8 – 6pm

We book out our time in Google calendar with linked tasks in our project management system. You have admin time on a daily basis to cover off on random things that come up. We follow agile principles and do a weekly sprint.

We meet weekly as a team to go over what happened last week and what we will do this week. We meet daily at 10 am for a daily standup.

You have the flexibility to move your work periods around for preference or personal reasons, as long as the tasks are completed before the deadline.

You must communicate with the team if you move a work period.

Why this role might not be a fit for you:

You are someone that needs very detailed instructions and to be hand held
You find it difficult to work from home
You don’t like taking risks and trying things
You prefer to work alone
You have trouble organizing and keeping on top of things you need to do
You tend to rush through things and miss details

Hiring Process:

Once you apply your initial application will be reviewed. (Please note, preference will be given to candidates who write in their own words instead of submitting responses which have been generated by Chat GPT.
Selected candidates are asked to complete a questionnaire and submit a video
Selected candidates are asked to complete a paid skills test
Selected candidates do an interview with our hiring manager
Selected candidates do an interview with our CEO
Selected candidates come on a Friday team call to see the culture
Selected candidates are given an offer of hourly employment

Looking forward to hearing from you,

If you have made it this far, maybe pick up a copy of Impact Players. This is what we are looking for. Be sure to mention it and what you got out of it in the interview process. You can get a free sample from Amazon Kindle.

Job Types: Full-time, Part-time, Permanent

Pay: From $18.00 per hour

Expected hours: 30 – 40 per week

Additional pay:

Bonus pay

Benefits:

Casual dress
Flexible schedule
Work from home

Flexible language requirement:

French not required

Schedule:

Monday to Friday

Application question(s):

What specifically about this role interests you?
Can you describe a situation where you caught a minor detail or error that others had overlooked? What was the outcome?
Please note that ALL questions must be answered in order for a candidate to be considered for this role. In addition, please DO NOT schedule calls with the CEO unless asked to do so. You can use chat GPT to help with your answers but we expect you are editing and adding your own thoughts. We are looking for thinkers.

Comment with your favorite candy to indicate you read this.

Do you have any technical experience with WordPress, coding, websites or CRM systems? This is not a requirement for the role.
Please rate your fluency is speaking English on a scale from 1-10 (10 = Native speaker, 1 = knows a few words)
What is a recent book you read? Why did you read it and what did you like about it?
What personal goals do you have, and how do you see this job helping you achieve them?
How do you respond to feedback or constructive criticism about your work? Can you provide a specific example of a time when you received feedback and how you used it to improve?”
What are you doing right now and why are you looking to change?
Do you like organization?
What does it mean for something to be efficient in your opinion? Do you like efficiency?

Education:

Bachelor’s Degree (preferred)

Work Location: Remote