Remote Service Desk

We are looking for a dedicated Service Desk Agent to provide support and techni

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cal assistance on weekends (Saturday & Sunday) and Mondays & Tuesdays! In this remote role, you’ll assist customers with software, hardware, and computer system issues. We are looking for someone with strong computer skills with a knack for troubleshooting, complemented by familiarity with PC hardware and software, experience in network repairs and analysis, excellent customer service and communication skills, proficiency in writing and editing process documentation, troubleshooting, and a solid knowledge of various computer systems. If you are interested in this opportunity, I encourage you to apply today.

Key Responsibilities:

Responsibilities:

• Respond to customer support requests via phone or ServiceNow

• Troubleshoot and diagnose system errors and other technical issues

• Provide remote access support to make necessary changes and fix problems

• Train other staff members on troubleshooting and diagnosing problems

• Write, edit, and revise training manuals for updated software and hardware

• Write, edit, and revise knowledge articles for technical support

• Follow up with customers to ensure issues are fully resolved

• Install or change software as needed to fix issues

• Utilize Microsoft and ServiceNow skills in daily tasks

• Maintain customer satisfaction through effective communication and problem-solving skills.

• A minimum of 2 + years’ experience in a Help Desk Analyst role or similar within the manufacturing industry

• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint

• Strong knowledge of ServiceNow or similar help desk software

• Demonstrated ability to troubleshoot, diagnose, and resolve technical issues

• Excellent communication skills, both written and verbal, to effectively communicate with users at all levels of the organization

• Ability to work independently and as part of a team

• High level of patience and excellent customer service skills to deal with user enquiries and complaints

• Proven ability to manage multiple tasks and priorities in a fast-paced environment

• Relevant IT certifications are highly desirable, such as CompTIA A+ or ITIL

• Availability to work in shifts, if required, as help desk support may be needed outside of regular business hours

• Bachelor’s degree in computer science, Information Technology, or related field is preferred.

Remote Service Desk

 

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