Full job description Overview of the position: As a member of a front-line team, the Gu
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Essential responsibilities and duties:
Guest Communications: Communicate professionally with the public via phone, email, and in person in the following areas: rescheduling tickets, birthday and group reservations, memberships, guest impact emails, and so on. To respond promptly, monitor voicemail, email inboxes, and Teams chats, and as necessary, forward inquiries to relevant staff members. Check the Kidspace website on a regular basis for incorrect or out-of-date information, and notify team members if necessary. demonstrates precision in all correspondence and transactions.
Service to Customers: excellent customer service to all guests, greeting them with courtesy and warmth and guiding them through the admissions process. welcoming stakeholders and partners and directing them to the appropriate personnel. Resolve and answer visitors concerns and criticism on time.
Engagement of Guests: all guests with direction and assistance with site navigation. creates a one-of-a-kind and concentrated connection with members and guests. incorporates seasonal themes, events, and happenings when welcoming visitors and encourages them to fully participate in the museum experience.
Material management, lost and found, and first aid: Sort, store, and return all lost and found items to their owners after filing all relevant lost and found logs. Keep track of and communicate inventory requirements for museum components like stickers, wristbands, and info booth supplies as well as first aid supplies.
Feedback and communication: collects and communicates FAQ requirements for changes, updates, accuracy, and omissions. practices active listening on a consistent basis and adopts a tone that is both professional and positive in all communications. gracefully accepts constructive feedback and offers it in a friendly and professional manner. communicates training requirements and is able to effectively and comfortably convey both successes and failures.
Additional responsibilities as given.
Additional Expertise:
Strong written communication – writes clearly and informatively Model positive guest interactions using excellent verbal and nonverbal communication (i.e. body language) Interpersonal Skills – focuses on solving conflict, not blaming; Exceptional communication, phone, and interpersonal skills to effectively communicate with a wide variety of clients and internal personnel maintains emotional control; teamwork—balances individual and team responsibilities; judgment—demonstrates sound and accurate judgment; problem solving—identifies and resolves issues promptly; effectively gathers and evaluates information; develops alternatives to the problem; uses logic even when discussing emotional subjects.
Professionalism: Displays a positive and professional image of the organization; behaves with tact toward others; responds well to pressure; respects and considers others, regardless of their position or status; adheres to obligations; adaptability – Adapts to changes in the workplace; able to adapt to frequent shifts, delays, or unforeseen occurrences. Planning and organizing: Sets priorities and plans work activities and makes efficient use of time. plans to use more resources; sets objectives and goals; creates plans for real-world action. Strong ability to multitask and work in a team to meet tight deadlines; quality, which demonstrates accuracy and thoroughness; quantity, which satisfies work standards; completes work on time; Action – exceptional follow-through and follow-up skills; Attendance/Punctuality – always arrives on time to work; ensures that work obligations are met when absent; arrives on time to appointments and meetings.
Prerequisites for the Position:
Preferably, one year of customer service experience.
Ability to converse with guests in a friendly manner and excellent phone manner Available at least three full days per week, with one weekend day required and occasional holidays and evenings.
able to use email, the Internet, Windows, Microsoft Office, and other computer programs effectively and comfortably.
Ability to communicate effectively orally and in writing in English, with a preference for bilingualism in Spanish or Mandarin.
Meets and exceeds our baseline expectations for friendliness, safety, and professionalism on a regular basis, demonstrates sound judgment, and is able to collaborate effectively with team members.
ability to follow museum policies and procedures and demonstrate best practices
ability to work outdoors in both rainy and sunny weather while standing and walking (with reasonable accommodations). Because Kidspace is largely an outdoor facility, regular outdoor exposure is necessary.
*All staff should be 18+ years old, completely inoculated, and focus on an accessibility of no less than 3 entire days with one of those days toward the end of the week.
Regarding Kidspace:
Kidspace Children’s Museum has provided millions of children and their families with a welcoming environment for exploration and discovery for more than 40 years. Join a team that creates relevant, joyful, and motivating hands-on play and learning experiences that involve guests in their own process of discovery. Kidspace is a 501(c)(3) non-profit organization that is an equal opportunity employer and is dedicated to developing a culture of play based on anti-racist policies and practices.
Type of job: Paid Time Off: Shift: $19.00 per hour
Workplace during the day: in person
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