Tui Travel Social Media Support Jobs
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : Tui Travel
Descriptions:
TUI Group is the world’s number one integrated tourism business. Domain Content, Wheels & Cruise is a global team within TUI technology responsible for providing Services for Content Sourcing and Management, Wheels platform for Rental Car business and Cruise Sourcing and Fulfillment. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Spain, Germany, Belgium and The Netherlands.
At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.
We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience. Tui Travel Social Media Support Jobs
We’re looking for a skilled and experienced Service Operations Manager to ensure that the quality of IT services meets the needs of our business, taking accountability for ensuring platform/service stability and rapid incident response and for continuous improvement in the overall operational maturity.
ABOUT THE JOB
As a Service Operations Manager, you are accountable for managing major incidents in your Domain Content, Wheels & Cruise including coordination of all teams and capabilities required to resolve the incident. As the Service Operations Manager for Content, Wheels & Cruise you will provide 24/7 service and support of our infrastructure, software and applications across the Content, Wheels & Cruise. Tui Travel Social Media Support Jobs
You will be responsible for incident and problem management, including being part of an on-call rota for out of business hours major incident management. You will collaborate closely with other Service Operations Managers across TUI to coordinate cross-domain incident response. You will be responsible for issuing timely and accurate communications in these situations to stakeholders, business teams, other domains and business partners whilst enabling the relevant delivery teams to maintain full ownership of incident resolution.
You will be working collaboratively with your colleagues in the Service Operations Management community within and across domains and with stakeholders in the wider business to cover each other and continuously raise the maturity and efficiency of inter-domain service operations capabilities.
You will have a solid technical understanding of the application landscape, the corresponding business functionality and data flows in your remit. You will be well connected with key SMEs, teams and technology stakeholders to be able to maintain awareness of key changes originating from the domains’ delivery teams and to assist during incident response as required. Tui Travel Social Media Support Jobs
You never come across as preachy or dogmatic, but you are always clear and vocal about what you believe in. You always drive for technical excellence, ownership and self-organisation at team level.
You love to learn and acquire new skills and you enjoy teaching others. You are not afraid to get stuck in and work directly with teams – you hate being in an ivory tower. Tui Travel Social Media Support Jobs
ABOUT YOU
Experience of building and developing an existing Service Operations function
ITILv4 or equivalent service management experience at scale
Strong communication skills with a proven track record of engaging senior technology and business stakeholders Tui Travel Social Media Support Jobs
Strong experience in problem, change and incident management in an agile context
Familiarity with ITIL Application Support (specifically Service Life Cycle) and experience of implementing these principles in product specific support
Understanding of / experience with DevSecOps ways of working and SRE practices
Aspiring to a culture of service excellence: always putting the customer, our colleagues and our business at the centre of everything
Experience of establishing, implementing and maintaining KPIs/ SLAs across multiple teams
Experience quantifying and analysing performance of operational and incident management processes and data Tui Travel Social Media Support Jobs
Hands on experience delivering/supporting enterprise-scale digital cloud services
Experience implementing and improving processes and procedures
Passionate about continuous improvement
Strong problem-solving skills coupled with good collaboration
Open minded, inquisitive, life-long learner
Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.
ABOUT OUR OFFER
Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams Tui Travel Social Media Support Jobs
Fantastic holiday benefits including discounts, special offers
Mobile working, flexible working hours, and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working
Health and Wellbeing support in five key areas – Health, Social, Community, Career and Financial
Development and career opportunities: We offer a wide range of digital training and international career opportunities. Tui Travel Social Media Support Jobs
Additional benefits relevant to the local market that you’ll be based in
About The Tui Travel Company:
TUI Travel PLC, headquartered in the United Kingdom, was a leading leisure travel group operating globally. Established in 2007 through the merger of TUI AG’s tourism division and First Choice Holidays PLC, TUI Travel quickly became one of the world’s largest travel and tourism companies.
The company offered a comprehensive range of services, including package holidays, accommodation, flights, cruises, and tours through its numerous brands, catering to various budgets and preferences. TUI Travel’s extensive portfolio encompassed well-known brands like TUI, Thomson, and First Choice, among others.
As a vertically integrated company, TUI Travel controlled various aspects of the travel experience, from transportation to accommodation and excursions. This integration allowed for greater efficiency and flexibility in offering competitive prices and tailored experiences to its customers.
TUI Travel’s operations spanned across Europe, the Americas, and other key tourist destinations worldwide. Its broad geographic presence provided resilience against regional downturns and leveraged opportunities in emerging markets.
The company placed a strong emphasis on sustainability and responsible tourism practices, aiming to minimize its environmental impact while supporting local communities in destinations around the globe. It implemented initiatives to reduce carbon emissions, promote ethical supply chains, and engage in conservation efforts.
Despite its robust market position and diverse offerings, TUI Travel faced challenges inherent to the travel industry, including economic fluctuations, geopolitical tensions, and environmental concerns. Additionally, the COVID-19 pandemic severely impacted the travel sector, leading to widespread disruptions and financial losses for TUI Travel and its peers.
In response, TUI Travel implemented cost-saving measures, adapted its services to changing consumer preferences, and focused on maintaining customer confidence through flexible booking policies and enhanced health and safety measures.
Ultimately, TUI Travel’s success was rooted in its ability to provide memorable travel experiences while navigating the complexities of the global tourism landscape. Although the company faced challenges, its legacy as a leading player in the travel industry endured, shaping the way millions of people explored the world.
Tui Travel Social Media Support Jobs
Tui Travel Social Media Support Jobs In RealJobs
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