Schroders Work From Home Jobs ( Part Time)
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : Schroders Plc
Descriptions:
Schroders Work From Home Jobs ( Part Time)
Job Summary
This position is responsible for the support of the Benchmark group users, sites, computers and related systems.
Schroders Work From Home Jobs ( Part Time)
Responsibilities
(This is not an exhaustive list of the duties to be performed. Job descriptions do not limit the tasks that an employee may reasonably be requested to perform. Changes in job descriptions may be necessary as the needs of the Organization change over time.)
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Be the first point of contact for our end users (both onsite and remote) when in need of support, guiding them through solutions or troubleshoot to collect more information for escalation.
Actively receive and respond to incoming telephone calls, e-mails, office walk-ups and service desk tickets regarding issues that arise, prioritising as necessary, resolving them within agreed SLAs and escalating to the IT Service Desk Supervisor, members of the IT Operations team and the IT Service Desk Manager as appropriate following demonstrated troubleshooting.
Perform daily routine maintenance checks on key systems, proactively responding to any system failures, alerts and triaging to resolution.
Respond to the IT Service Desk Supervisor and IT Service Desk Manager by prioritising and resolving any escalated issues/requests as instructed by them.
Accurately document instances of hardware failure, repair, installation, and removal, contributing to knowledge sharing across the wider team.
Oversee installation, configuration, maintenance, and troubleshooting of end user hardware, software, and peripheral devices, including telecoms.
Work with third party vendors to procure services and identify issues across supported systems.
Ensure office space and technology is maintained, working and organised throughout.
Account Management – create, issue and manage/maintain corporate accounts for joiners/movers/leavers, following a fully auditable procedure.
Liaise with and provide education to staff on computer operation, new user training, Infrastructure Policies & Application use within the business and other relevant issues.
Help and support the IT team in deploying and rolling out internal software applications.
Maintain stock levels for hardware, consumables and software licences.
Maintain an inventory of all IT Assets (hardware and software) as directed by the IT Service Desk Manager, as required.
Ensure that client-side Endpoint protection and systems updates are active and always applied to all workstations.
Monitor and test PC performance and provide statistics and reports to the IT Service Desk
Manager as required.
Ensure that the company complies with regulatory standards and best practices. Also help
oversee IT related verifications, audits and due diligence.
Travel to remote sites occasionally to onboard and setup new acquisitions and joiners,
coordinate efforts and instruct users.
Schroders Work From Home Jobs ( Part Time)
Essential Skills Or Experience
Demonstrable in-depth technical knowledge of modern client operating systems (WindowsClient OS, Windows Server), and best practice IT standards (ITIL).
Excellent understanding of networking principles, including TCP/IP coupled with an
understanding of Active Directory and machine builds via imaging.
Working knowledge of common software and cloud applications, such as Microsoft 365,
Outlook, MS Teams, Anti-Virus & Security Endpoints.
Working knowledge of remote management tools.
Administration of EntraID (AzureAD).
Working knowledge of scripting with PowerShell.
Working knowledge of ticketing systems.
Ability to troubleshoot user problems using own initiative in a timely and accurate fashion, and provide end user training and assistance where required.
Excellent interpersonal, time management and communication skills- both written and oral.
Customer focussed and can present ideas and concepts in user-friendly language.
College Diploma / GCSE / A-Level in the field of computer science or information systems or a
related discipline preferred.
At least 2 years in a technical desktop support role, troubleshooting and diagnosing faults in
hardware such as desktop PCs, laptops, printers, telephones and mobile devices.
Flexible and willing to work outside core business hours as required.
Schroders Work From Home Jobs ( Part Time)
Desirable Skills Or Experience
Knowledge of creating, deploying and managing Windows 10 images and patching application in an enterprise organisation using MDT/WDS.
Skills implementing Windows 10 as a service (automating upgrades/patching).
Microsoft MTA certification(s).
Knowledge of ServiceNow ticketing system.
Knowledge of ITIL concepts and ITSM best practice
Schroders Work From Home Jobs ( Part Time)
About The Schroders Plc Company:
Schroders plc is a prominent British asset management company headquartered in London, United Kingdom. Founded in 1804 by Johann Heinrich Schröder, the firm has a rich history and a longstanding reputation in the financial services industry. It operates globally, with offices across Europe, the Americas, Asia, the Middle East, and Africa, catering to a diverse range of clients, including institutional investors, private clients, and intermediaries.
Schroders offers a comprehensive suite of investment solutions, including equities, fixed income, multi-asset strategies, real estate, and alternatives. The company’s expertise spans various sectors, geographies, and asset classes, providing clients with tailored investment options to meet their unique financial objectives and risk profiles.
One of Schroders’ key differentiators is its focus on sustainability and responsible investing. The firm has made significant strides in integrating environmental, social, and governance (ESG) factors into its investment processes, aligning with global trends toward sustainable finance. Schroders aims to create long-term value for its clients while contributing to positive societal outcomes.
In addition to its asset management services, Schroders has expanded into wealth management through its subsidiary, Cazenove Capital, which provides bespoke financial planning and wealth advisory services to high-net-worth individuals and families.
Schroders’ governance structure emphasizes a strong sense of corporate responsibility, with robust risk management practices and a commitment to diversity and inclusion. The company is listed on the London Stock Exchange and is a constituent of the FTSE 100 Index, reflecting its significant market capitalization and influence in the financial sector.
Overall, Schroders is a leading player in the asset management industry, known for its deep expertise, commitment to sustainability, and long-standing tradition of excellence.
Schroders Work From Home Jobs ( Part Time)
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