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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : NatWest Group

Descriptions:

 NatWest Group Remote Jobs Customer Support Jobs

Join us as a Customer Service & Operations Delivery Manager

Take on a new role, where you’ll be developing key projects, working closely with others to deliver strategic platform deployments
You’ll help to translate business requirements into functional designs, and you’ll write business requirements or business cases to create appropriate documentation
This is an opportunity to manage relationships with stakeholders, internally and externally, allowing you to expand and develop your network
We’re offering this role at associate vice president level

 NatWest Group Remote Jobs Customer Support Jobs

What you’ll do

As a Customer Service & Operations Delivery Manager, you’ll be providing your expertise on regulatory, system, process, product or customer proposition impacts on your operation. After analysing how changes to the operating model will impact procedures, you’ll be making recommendations, providing business system support and managing communication with the business.

 NatWest Group Remote Jobs Customer Support Jobs

You’ll be collaborating with colleagues across the bank, making sure that delivery is in-line with operational requirements and aligned to our customer and business needs.

 NatWest Group Remote Jobs Customer Support Jobs

Your responsibilities will include:

Supporting technology partners to drive system improvements and the resolution of defects and incidents
Assisting with the production of relevant policy related reports and MI to make sure that assurance and compliance objectives are met
Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions
Acting as an internal consultant to enable and inform effective standards, processes and controls
Delivering the management of key controls and support in the maintenance of the business continuity plans

 NatWest Group Remote Jobs Customer Support Jobs

The skills you’ll need

We’re looking for someone with supply chain management experience in a leadership role, alongside strong knowledge of best in class practices and processes and emerging supply chain thinking. We’ll also expect you to have strong knowledge of and appropriate qualifications in project management methodologies.

 NatWest Group Remote Jobs Customer Support Jobs

Additionally, you’ll have:

Good knowledge of operations, process management and products
The ability to develop business and technical architectures
A background in technology governance
An understanding of internal and external regulatory frameworks

 NatWest Group Remote Jobs Customer Support Jobs

About The NatWest Group Company:

NatWest Group is one of the United Kingdom’s largest banking and financial services organizations. Its roots stretch back to 1727, and it’s known for a wide range of financial products and services. The group primarily operates in the UK and Ireland, but it has international connections through various partnerships and collaborations.

NatWest Group is perhaps best known for its two primary banking brands: NatWest and Royal Bank of Scotland (RBS). These brands offer a full suite of banking services, including personal banking, business banking, and private banking. Customers can access traditional services like savings and current accounts, as well as more complex financial products like mortgages, loans, and insurance.

In addition to these core banking services, NatWest Group has been recognized for its focus on corporate and investment banking, as well as wealth management through its Coutts brand. The group also has a significant presence in commercial banking, serving small and medium-sized enterprises (SMEs) with financial solutions designed to meet the needs of businesses of varying sizes.

NatWest Group has made sustainability a central part of its strategy, aiming to be a leading bank in addressing climate change and supporting the transition to a low-carbon economy. This commitment is reflected in its green finance initiatives and efforts to reduce its own carbon footprint.

In recent years, the group has been transforming digitally, offering customers enhanced online and mobile banking experiences. It aims to combine technological innovation with a customer-centric approach to meet the evolving needs of its clients.

NatWest Group’s primary mission is to support its customers, communities, and stakeholders by providing reliable financial services and contributing to economic growth and sustainability

NatWest Group Remote Jobs Customer Support Jobs

NatWest Group Remote Jobs Customer Support Jobs In RealJobs

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