Betfair Remote Jobs Customer Support Jobs
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : Betfair
Descriptions:
Betfair Remote Jobs Customer Support Jobs
The CRM Customer & Insights Executive will play a key role in this dynamic and fast paced team. In an industry that is constantly growing and evolving, the successful candidate will have all the core skills of a CRM Executive with that added extra. They will help support in ensuring the Betfair UKI CRM team are staying ahead of the game. Using innovative solutions along with data driven actions and decisions we strive to give our customers a truly personalised and relevant experience.
Reporting into the CRM Customers & Insights Manager the primary purpose of the CRM Customer & Insights Executive is to help create the optimum customer experience across all lifestages. The successful candidate will be a part of campaign analysis, experimentation and customer journey planning that consistently improves incremental performance.
This individual will work closely with the CRM and Data & Deployment team along with other teams across the business including Marketing Performance, BI and Data Science, Product and Commercial teams.
Betfair Remote Jobs Customer Support Jobs
Why we need you:
Reporting into the CRM Customer & Insights Executive, the CRM Customer and Insights Exec will:
Work closely with the CRM Data Analyst to identify trends and opportunities.
Support the team in ensuring plans and initiatives within CRM are fully customer focused and offering the best customer experience.
Help align campaign planning across both Sports and Gaming teams to ensure the best customer experience.
Help review all existing customer journeys. Use innovation and CRM expertise from inside and outside of the industry to drive forward new ideas and recommendations for our customer experiences.
Create monthly trend reports for CRM.
Become an expert in CRM segmentation and continue to work with data, BI and commercial teams to fully understand the make up of our customer segments.
Understand the commercial objectives and how insight and analysis can inform decision making to meet targets.
Extract and analyse data to provide critical management information to enable decision making on the key questions facing the CRM team.
Responsible for supporting the tracking, measurement and reporting of CRM OKRS and performance.
Work with wider analytical teams to ensure Betfair CRM team has all necessary reports accessible.
Support on Safer Gambling initiatives within CRM.
Betfair Remote Jobs Customer Support Jobs
What experience would make you perfect for the role?
Proven experience in client-side customer focused role ideally within CRM.
Experience in translating strategic requirements into clear and impactful analysis proposals.
Knowledge of both marketing and technical databases/campaign management software. Eg. Adobe, Braze.
Confident communicator and ability to manage stakeholders.
Experience in Big Data Analytics landscape (e.g. Adobe, SQL, BI).
Understanding of digital analytics tools such as Adobe Analytics or Google Analytics.
Innovative and technically minded.
Proficient in Excel.
Betfair Remote Jobs Customer Support Jobs
Desirable skills:
Good knowledge of sports, online gaming or gambling.
Knowledge and experience of using Looker.
Betfair Remote Jobs Customer Support Jobs
About The Betfair Company:
Betfair, a British company founded in 1999, is a leading online gambling and betting platform. Known for pioneering the concept of a betting exchange, Betfair allows users to place bets against each other, rather than solely against a traditional bookmaker. This peer-to-peer approach offers a unique betting experience, providing bettors with greater flexibility, competitive odds, and the ability to set their own odds or take others’ offers.
Headquartered in London, Betfair has become one of the most recognizable names in the online gambling industry. It operates under the umbrella of Flutter Entertainment, one of the world’s largest online gaming companies, which also owns other prominent gambling brands like Paddy Power and PokerStars.
Betfair’s platform encompasses a wide range of betting options, from sports betting and horse racing to casino games, poker, and bingo. The betting exchange, where users can lay bets (acting as the bookmaker) or back bets (acting as the punter), is central to the company’s appeal. This system fosters a vibrant marketplace where users can trade bets on a variety of outcomes.
Beyond its innovative betting exchange, Betfair is known for its commitment to responsible gambling. The company provides a variety of tools and resources to help users manage their gambling activities responsibly. This includes self-exclusion options, deposit limits, and links to support organizations for those experiencing gambling-related issues.
Betfair’s reputation for innovation and user-centered betting experiences has earned it numerous awards and a substantial user base. Despite changes in the regulatory landscape and increasing competition, Betfair remains a prominent player in the online gambling sector, continually adapting to meet the evolving needs of its customers.
Betfair Remote Jobs Customer Support Jobs
Betfair Remote Jobs Customer Support Jobs In RealJobs
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