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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : Air Partner Plc

Description:

Air Partner Social Media Manager Jobs

Overview

Are you looking to build a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you!

Air Partner are seeking a 1st line support analyst to join our friendly Bracknell office. Reporting to the Service Desk Team Lead, you will provide customer support to improve and maintain the technology performance for all of Air Partner’s Helpdesk activities across the Group. Primarily working alongside other Helpdesk Analysts and Second Line Support Engineers, you will be focusing on Audio Visual and Meeting Room functions during client-based training onsite in Bracknell as a priority. You will support client requests as per Service Levels across all the areas of the group.

Air Partner Social Media Manager Jobs

You will be involved with the administration of new and departing users and ensuring that all assets are aligned correctly and are essential to daily actions. Promotion and support of D365 duties are prominent to the successful delivery of the Technology Strategy, and this will result in a better understanding for our customers and their behaviours and drive more effective and optimised data collection for performance. As the sole member of the IT Team on site, you will represent Technology, and will need to be focused, driven and curious.

Air Partner Social Media Manager Jobs

Responsibilities

Understand and promote the technology framework in the daily role of service operations.
Provide solution(s)/work around(s) to Incidents and Problems.
Maintain accuracy of Technology data daily through due diligence and process.
Attend & participate in local briefings to ensure Technology assists in daily business operations.
Log and process support incidents for Air Partner Group as required.
Provide advice to customers on the efficient and safe use of computer systems.
Ensure efficient resolution of faults and customer feedback are addressed as a priority.
Maintain ownership of calls, communicating with customers to achieve response targets defined with Annual Performance Reviews and KPI’s.
Use technical knowledge to interpret customer requirements, troubleshoot calls, provide advice, and fault resolution on first contact as per the Service Desk SLAs.
Provide technical advice to customers and Team members communicating technical system matters to non-technical staff clearly to ensure understanding.
Ensure the Service Desk achieves target SLAs defined by the Head of Technology Delivery & Information Security.

Air Partner Social Media Manager Jobs

Qualifications

Working knowledge of:

Microsoft Windows 10 11
Microsoft End Point Manager
Microsoft Teams (including Teams Calling)
Microsoft Windows Server
Microsoft SharePoint
Microsoft Exchange
Microsoft O365 applications
Microsoft Office 365
Active Directory and/or Azure Active Directory
Networking
Mobile Technologies (iOS and Android)

Air Partner Social Media Manager Jobs

You will also have:

A proactive and self-motivated approach.
Experience of supporting users remotely.
Excellent communication skills.
Excellent customer service skills.
Strong organisational skills
The ability to make decisions while balancing the varying priorities of open calls.
An understanding of the regulations governing the confidentiality and security of information held on computers and systems.
A clear understanding of the importance of processes, with the aptitude to analyse them and suggest changes.
An understanding of equalities issues and how best practice can be applied in the context of the duties and responsibilities of the post.

Air Partner Social Media Manager Jobs

Desirable:

ITIL v3 or v4 Foundation
Any accredited Service Desk qualification (not internal)
Experience of working with remote teams and customers across time-zones.
Remote Server Management (RDP, Screen Connect)
Awareness of IT Infrastructure standards and methodologies
Teams Telephony

Air Partner Social Media Manager Jobs

About The Air Partner Plc Company:

Air Partner Plc is a United Kingdom-based global aviation services group founded in 1961. Specializing in private jet travel, air freight, and safety-critical aviation services, the company offers tailored solutions to individuals, governments, and businesses worldwide.

As a leading provider of private aviation services, Air Partner offers on-demand charter services for individuals seeking luxury travel experiences, as well as corporate clients requiring efficient and flexible transportation solutions. Their extensive network of aircraft ensures access to a wide range of destinations, catering to diverse travel needs.

Moreover, Air Partner’s air freight division facilitates the transportation of cargo globally, providing efficient logistics solutions for time-sensitive or oversized shipments. Leveraging their expertise in aviation logistics, they offer tailored freight solutions to industries such as automotive, oil and gas, and humanitarian aid.

In addition to their charter and freight services, Air Partner provides safety-critical aviation services, including aircraft safety training, air traffic control services, and aviation safety consulting, ensuring compliance with regulatory standards and enhancing operational efficiency.

With a commitment to safety, reliability, and customer satisfaction, Air Partner continues to be a trusted partner for private and commercial aviation needs, offering comprehensive solutions tailored to meet the unique requirements of their clients.

Air Partner Social Media Manager Jobs – Work From Home

Air Partner Social Media Manager Jobs – Work From Home In RealJobs

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