Microsoft Support Member Jobs
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Microsoft
Description:
Microsoft Support Member Jobs
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment. Our customers are facing new and complex challenges keeping their data protected and secure while leaning more heavily on hybrid and cloud solutions to do so.
Our newest CSS organization – Security, Compliance, Identity and Management (SCIM) – was created to further enable our commitment to our company’s collective Security strategy and our ability to handle these critical customer needs from start to finish.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond
Microsoft Support Member Jobs
Qualifications
Minimum Requirements
Proven years technical support, technical consulting experience, or information technology experience OR Bachelor’s Degree in Computer Science, Information Technology (IT), or related field
Experience in Network Security Engineering or consulting, and, or Systems Administration with focus on security concepts, Defender for Cloud and Sentinel
Customer facing experience
Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
Fluency in written and spoken English is required
Microsoft Support Member Jobs
Additional Requirements
Experience in one or more of these areas desirable
Experience with Linux
Scripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level)
Containers
Vulnerability Assessment
Microsoft Support Member Jobs
Responsibilities
Main Responsibilities
Response and Resolution
You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
Readiness
You participate in communities with peer delivery roles.
You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
Product/Process Improvement
You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
Microsoft Support Member Jobs
About the Microsoft Company :
Microsoft, a global technology leader, has a significant presence in the United Kingdom (UK) across various sectors, including software development, cloud computing, and hardware manufacturing. Established in 1975 by Bill Gates and Paul Allen, Microsoft has evolved into one of the most influential companies worldwide.
In the UK, Microsoft operates through its subsidiaries and offices, contributing to the nation’s technological advancement and economic growth. The company’s products and services are widely utilized by businesses, educational institutions, government agencies, and individuals across the UK.
Microsoft’s software offerings, including the Windows operating system and the Office productivity suite, are ubiquitous households and workplaces. These products empower users with tools for communication, collaboration, and productivity.
Moreover, Microsoft Azure, the company’s cloud computing platform, is increasingly adopted by UK businesses for scalable and secure infrastructure, data storage, and application development. Azure’s presence in the UK supports innovation and digital transformation across various industries, including finance, healthcare, and manufacturing.
In addition to software, Microsoft manufactures hardware devices such as Surface tablets and laptops, which are popular among UK consumers and professionals for their performance and versatility.
Microsoft’s commitment to the UK extends beyond business operations. The company invests in education and skills development initiatives, empowering students and educators with technology tools and resources to enhance learning outcomes and prepare the future workforce for the digital age.
Furthermore, Microsoft actively engages in corporate social responsibility efforts in the UK, supporting community programs, environmental sustainability initiatives, and diversity and inclusion efforts.
In summary, Microsoft plays a pivotal role in the UK’s technology landscape, driving innovation, empowering businesses and individuals, and contributing to the nation’s economic and social progress. With its broad portfolio of products, services, and investments, Microsoft continues to shape the future of technology in the United Kingdom and beyond.
Microsoft Support Member Jobs
Microsoft Support Member Jobs In RealJobs
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