Comcast Remote Jobs Customer Support Jobs
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Comcast
Description:
Comcast Remote Jobs Customer Support Jobs
Job Summary
COMCAST Technology Solutions has a great opportunity for a Technical Operation Manager to join our team. You will work as part of the Global Operations team. Our team of innovators and entrepreneurs has decades of experience in media, technology, entertainment, cable and advertising. We are changing the way the world looks at video and providing our customers infinite possibilities on every screen. There are many opportunities to develop and grow your career while working at CTS.
Comcast Remote Jobs Customer Support Jobs
Job Description
COMCAST Technology Solutions is a software technology company, headquartered in Denver, Colorado, USA, that helps TV stations, pay TV operators, content providers, broadband media sites, and mobile businesses solve their unique media management and video publishing requirements. Our Cloud Video Platform (CVP), provided as a service, offers our customers a diverse product catalogue. By leveraging Comcast CVP, our customers can securely manage their digital media, publish their content to viewable on all manner of IP devices, and effectively monetize their content distribution directly to the consumer. Our proven media management and publishing technology provides a versatile approach to meet each customer’s unique business requirements. It also scales fluidly to support the growth of our customers’ businesses. Customers include British Telecom, Viaplay, Fox, Disney, NBC, Paramount + and numerous others. The team is made up of software and video professionals split between sales/marketing, product engineering, and operations/professional services. We spend our time selling and marketing to customers across the globe. We provide project managers and technical engineers to help our customers implement our technology. We are a dynamic, technology-oriented group; tightly integrated either remote or in person with offices in London, Chennai, Denver, and Philadelphia.
Comcast Remote Jobs Customer Support Jobs
Core Responsibilities
Organization and day to day management of the technical operations teams.
Coaching staff at all levels, helping them grow their skills and knowledge.
Facilitating and enabling the productivity of the technical operations teams.
Ensuring the technical operations teams understand and are aligned with the company’s goals.
Analysis of operational tasks and incidents to guide improvements and investments.
Ensure processes and procedures are fit for purpose, widely understood, and followed, across teams in multiple time zones.
Responsible for management and career development within the technical operations teams.
Making sure the team is a happy and productive place to work – coordinating the teams activities, helping the team work efficiently and removing blockers.
Act as a primary point of contact for the technical operations team, both internally and externally.
Define and facilitate task assignment, prioritisation, and scheduling across the operational teams.
Analysis of operational workloads and tasks, looking for areas for optimisation.
Support Team Leads with the performance objectives of their staff.
Ensure processes and procedures are aligned to ITIL methodology and remain fit for purpose.
Own the technical operations teams recruitment process, growing the teams, anticipating skills shortages, and interfacing with internal and external recruitment parties.
Comcast Remote Jobs Customer Support Jobs
About You
At least 3 years’ experience in technical management roles, ideally in the media industry.
Not afraid to take ownership and build relationships with key stakeholders.
Tenacious and demonstrate a good level of attention to detail with a can do approach.
Ability to stay clam under pressure while coming across proactive in communication.
Able to communicate technical / complex issues in a clear way that is easy to understand to Stakeholders that are not technically minded.
Strong communication skills.
A dedication to customer satisfaction.
An understanding of cloud computing, system observability and rest-based microarchitectures.
Comcast Remote Jobs Customer Support Jobs
Desirable
Familiarity/experience with project management and agile methodology.
Experience with implementing change management initiatives.
Experience working with multiple global regions.
Comcast Remote Jobs Customer Support Jobs
Employees at all levels are expected to
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team – make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what’s right for each other, our customers, investors and our communities.
Comcast Remote Jobs Customer Support Jobs
About the Comcast Company :
Comcast Corporation, a global telecommunications conglomerate, has a significant presence in the United Kingdom primarily through its ownership of Sky Group. Comcast acquired Sky, a leading media and telecommunications company in the UK, in October 2018 for $40 billion. This acquisition allowed Comcast to expand its footprint in Europe and leverage Sky’s extensive portfolio of television, broadband, and telecommunications services.
Sky, headquartered in London, is known for its satellite television services, broadband internet, and telecommunications. It operates Sky TV, Sky Broadband, and Sky Mobile, offering a wide range of entertainment and communication options to millions of households across the UK. Sky’s content portfolio includes Sky Sports, Sky News, and various entertainment channels, making it a dominant player in the UK’s media landscape.
Under Comcast’s ownership, Sky has continued to grow and innovate. The company has invested in original programming, technology enhancements, and expanded its streaming services, such as NOW TV, to compete with global streaming giants like Netflix and Amazon Prime Video. Sky’s integration with Comcast’s broader technological and operational resources has strengthened its competitive position and service offerings.
Comcast’s strategic move to acquire Sky was driven by a desire to diversify its revenue streams and gain a stronger foothold in the European market. The synergy between Comcast and Sky has resulted in enhanced content creation, technological innovation, and expanded service offerings, benefiting consumers and stakeholders in the UK and beyond.
Comcast Remote Jobs Customer Support Jobs
Comcast Remote Jobs Customer Support Jobs In RealJobs
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