Merck Remote Jobs Customer Support Jobs
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Merck
Description:
Merck Remote Jobs Customer Support Jobs
Your role:
We have an exciting opportunity for a Customer Engagement Project Manager to take ownership of several digital marketing channels and systems for our commercial healthcare organisation and work closely with the global customer excellence units to roll out the global omnichannel excellence strategy. Working closely with local brand teams you will support them in generating suitable local content and digital touch points by leveraging and shaping developed assets, both business to business and business to consumer, always ensuring continuous optimisation.
You will act as a consultant to advise business stakeholders on customer engagement programs, systems, tactics, and strategies. Responsibilities include providing training on engagement tools and digital assets, overseeing strategic decisions and management of commercial operations tools, and integrating CRM systems with digital assets. The role involves content tagging, tracking, and optimizing campaign ROI, sharing best practices to align and optimize budgets, and collaborating with stakeholders globally to stay ahead of trends. Additionally, you will support CRM and data management for UK and Ireland, engage with field-based and head office teams, manage projects to ensure quality implementations, drive innovative technology solutions, and translate business strategies into IT deliverables, while maintaining expertise in omnichannel marketing.
Merck Remote Jobs Customer Support Jobs
Who you are:
Level 3 Digital Marketing Qualification or relevant Business Degree
Experience in a marketing or omnichannel role (preferred)
Proven ability to problem solve using systems and data
Must be a good team player, willing to lead but also be part of cross functional teams
Excellent communication & people management skills, experience and natural influencing ability.
Resilient, reliable and determined with a high degree of proactive initiative and working with a sense of urgency
Knowledge of marketing / customer engagement principles
Merck Remote Jobs Customer Support Jobs
What we offer:
We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Merck Remote Jobs Customer Support Jobs
About the Company :
Merck, known as MSD (Merck Sharp & Dohme) outside the United States and Canada, is a prominent pharmaceutical company with a significant presence in the United Kingdom. The company, headquartered globally in Kenilworth, New Jersey, operates a substantial UK branch that contributes to its global mission of improving health and well-being.
In the UK, MSD focuses on research, development, and the delivery of innovative medicines and vaccines. The company has established research facilities, partnerships with academic institutions, and collaborations with the National Health Service (NHS) to advance healthcare solutions. Key therapeutic areas include oncology, infectious diseases, immunology, and diabetes, reflecting MSD’s commitment to addressing some of the most challenging health issues.
MSD in the UK also plays a crucial role in the pharmaceutical supply chain, ensuring the availability of critical medications and vaccines. This includes the development and distribution of vaccines for diseases like HPV and influenza, as well as treatments for conditions such as cancer and HIV.
The company’s investment in the UK extends to supporting local communities and contributing to the national economy. MSD actively engages in corporate social responsibility initiatives, including educational programs, health awareness campaigns, and environmental sustainability efforts.
Furthermore, MSD UK is involved in regulatory affairs, working closely with the Medicines and Healthcare products Regulatory Agency (MHRA) to ensure the safety and efficacy of its products. This regulatory collaboration ensures that MSD’s offerings meet stringent UK and EU standards, facilitating their integration into the healthcare system.
Overall, MSD’s operations in the United Kingdom underscore its global strategy of combining scientific innovation with a deep commitment to improving patient outcomes and advancing public health
Merck Remote Jobs Customer Support Jobs
Merck Remote Jobs Customer Support Jobs In RealJobs
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