Admiral Group Plc Remote Jobs Customer Support Jobs
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : Admiral Group Plc
Descriptions:
Admiral Group Plc Remote Jobs Customer Support Jobs
ABOUT THE JOB
We put the customer at the heart of everything we do. Ensuring we do the right thing for our customers in their time of need is extremely important to us.
If you share our passion for service and quality and want to play an active role in shaping process and procedures across Claims, we want to hear from you.
We are passionate about truly listening to our customers and recognising when we can improve the customer journey. Change like this doesn’t happen unless we discuss new ideas and challenge things that could be better.
Claims Complaints is a great place to build your career, develop technically and gain responsibility through experience, experience being vital to the success of the team and protecting Claims Complaints, our customer, and the business’ reputation.
Admiral Group Plc Remote Jobs Customer Support Jobs
Responsibilities of a Claims Complaint Executive position:
At a broad level, prime responsibilities centre around correctly understanding, investigating, and fairly resolving customer complaints regarding their claim.
Listening is key, as is keeping it simple and ensuring you build the customer confidence by solving their problems quickly and efficiently. Influence and own the issue to ensure successful resolution whilst adhering to regulatory guidelines.
Be empowered and trusted to take responsibility, making decisions, and using judgement to deliver a fair outcome.
Review and suggest ideas on how to prevent the issues occurring again by recognising the root cause and recommending change.
Help support the wider Claims area by adhering to our regulatory rulings and building confidence in complaint handling.
Build a good working relationship with the FOS and ensure we take relevant guidance from their decisions.
Always deliver superior customer service.
Admiral Group Plc Remote Jobs Customer Support Jobs
Experience:
A proven track record of delivering excellent customer service.
Knowledge and understanding of Motor and/or Household Claims as well as Complaint process and procedures is preferable, although not essential as full training is provided.
Essential Skills:
Ability to put yourself in the customers shoes and communicate decisions with confidence and empathy by telephone and in writing.
Strong attention to detail.
Able to identify key complaint root causes and work with the wider business to influence reduction in complaint volumes.
Deliver excellent customer service and be driven to do the right thing for our customers. Be passionate in putting things right when they have gone wrong.
Have the ability to consider alternative means of resolution.
Admiral Group Plc Remote Jobs Customer Support Jobs
Salary, Benefits and Work-Life Balance
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it’s one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.
Admiral Group Plc Remote Jobs Customer Support Jobs
About The Admiral Group Plc Company:
Admiral Group Plc is a leading British insurance company specializing in car insurance, with its headquarters in Cardiff, Wales. Established in 1993 by Henry Engelhardt and David Stevens, the company quickly became known for its innovative approach to insurance, emphasizing simplicity, customer service, and competitive pricing.
Admiral is particularly famous for its multi-car insurance policies, allowing customers to insure several vehicles under a single policy, providing convenience and cost savings. The company’s business model relies heavily on direct-to-consumer sales, leveraging technology to offer online quotes and streamline the customer experience.
In addition to car insurance, Admiral Group has expanded its portfolio to include other insurance products such as home insurance, travel insurance, and pet insurance. The company also operates globally, with ventures in countries like Spain, Italy, and the United States.
Admiral Group is listed on the London Stock Exchange and is a constituent of the FTSE 100 index, indicating its status as one of the UK’s leading publicly traded companies. It has a reputation for treating its employees well, often featuring in lists of top employers in the UK, and encourages a positive workplace culture. Employee profit-sharing and a focus on work-life balance are key aspects of the company’s ethos.
Despite operating in a competitive market, Admiral Group has consistently achieved strong financial results, backed by a large customer base and a commitment to customer satisfaction. This combination of customer focus, innovation, and employee well-being has helped Admiral maintain its position as a prominent player in the insurance industry in the UK and beyond.
Admiral Group Plc Remote Jobs Customer Support Jobs
Admiral Group Plc Remote Jobs Customer Support Jobs In RealJobs
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