Admiral Group Plc Spam Comment Remover Jobs –
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : Admiral Group Plc
Descriptions:
Admiral Group Plc Spam Comment Remover Jobs – Work From Home
An exciting opportunity has arisen for a skilled and enthusiastic Software Engineer to join Admiral’s Engineering Team. This individual will be part of Customer Engagement Tribe, who are key in shaping the future of Admiral’s customer contact capabilities.
You will play a proactive role in improving our customer journeys and agent experiences and delivering significant business value through our new omni channel contact centre as a service. Also playing a part in maturing Admiral’s Engineering capability you will have an appreciation of Cloud/ DevOps practices and tooling.
You will have a strong track record in implementation and support of a contact centre/s.
Admiral Group Plc Spam Comment Remover Jobs – Work From Home
Accountabilities:
Participate in the implementation and management of the overall Genesys Cloud platform. Responsible for configuring all modules within the Genesys Org e.g. Architect, Admin etc.
Respond to incidents (including during non-business hours) as member of a rotating support team. Troubleshoot and resolve technical issues related to the Genesys Cloud solution.
Monitor and maintain the performance of the Genesys Cloud environment, ensuring it is running efficiently and effectively.
Continuously update knowledge of Genesys Cloud features, functionality, and best practices.
Key interactions
Role reports to Senior Software Engineer (CCaaS Chapter).
Provides guidance and training to business colleagues on best practice using and managing their Genesys Cloud solutions.
Work with product leads and delivery within the CE Tribe to refine requirements within an Agile delivery framework.
Admiral Group Plc Spam Comment Remover Jobs – Work From Home
Knowledge and Experience required:
Proven contact centre design, implementation, and support experience for at least 3 years.
Experience with contact platforms and technologies: The Engineer will have experience implementing Genesys Cloud working with the Genesys platform, including experience with Genesys Cloud, PureEngage, PureConnect, and PureCloud.
Strong problem-solving skills: The Engineer should be able to troubleshoot and resolve technical issues related to Genesys solutions.
Strong communication skills: The Engineer should be able to effectively communicate with colleagues and other team members to understand their needs and provide appropriate solutions. Collaboration with Admiral IT Stakeholders (such as Platform Engineering, Security, Change Management, and Architecture).
Bachelor’s degree in Computer Science, Computer Engineering, or a related field is preferred.
Experience with Google Dialogflow (or equivalent).
Strong understanding of contact center operations, customer service and business process management is an advantage
Admiral Group Plc Spam Comment Remover Jobs – Work From Home
About The Admiral Group Plc Company:
Admiral Group Plc is a leading British insurance company specializing in car insurance, with its headquarters in Cardiff, Wales. Established in 1993 by Henry Engelhardt and David Stevens, the company quickly became known for its innovative approach to insurance, emphasizing simplicity, customer service, and competitive pricing.
Admiral is particularly famous for its multi-car insurance policies, allowing customers to insure several vehicles under a single policy, providing convenience and cost savings. The company’s business model relies heavily on direct-to-consumer sales, leveraging technology to offer online quotes and streamline the customer experience.
In addition to car insurance, Admiral Group has expanded its portfolio to include other insurance products such as home insurance, travel insurance, and pet insurance. The company also operates globally, with ventures in countries like Spain, Italy, and the United States.
Admiral Group is listed on the London Stock Exchange and is a constituent of the FTSE 100 index, indicating its status as one of the UK’s leading publicly traded companies. It has a reputation for treating its employees well, often featuring in lists of top employers in the UK, and encourages a positive workplace culture. Employee profit-sharing and a focus on work-life balance are key aspects of the company’s ethos.
Despite operating in a competitive market, Admiral Group has consistently achieved strong financial results, backed by a large customer base and a commitment to customer satisfaction. This combination of customer focus, innovation, and employee well-being has helped Admiral maintain its position as a prominent player in the insurance industry in the UK and beyond.
Admiral Group Plc Spam Comment Remover Jobs – Work From Home
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