Aflac Remote Jobs Customer Support Jobs

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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Aflac

Description:

Aflac Remote Jobs Customer Support Jobs

This role is designated as a remote role. You will be expected to work from your home, within the continental US,UK. Although this role is designated as remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

Acting with Integrity
Communicating Effectively
Pursuing Self-Development
Serving Customers
Supporting Change
Supporting Organizational Goals
Working with Diverse Populations

Aflac Remote Jobs Customer Support Jobs

What does it take to be successful in this role?

• Insurance industry knowledge

• Proficiency with windows-based software applications

• Proven ability to navigate through multiple systems and applications

• Proficiency with Microsoft office suite of products including Excel, PowerPoint, and Word

• Proficiency in keyboarding skills

• Detail oriented

• Strong verbal and written communication skills

• Data entry experience

• Demonstrated practical understanding of how processes and systems in own area of work relate to the management of risk and compliance

• Demonstrated commitment to corporate and service values

• Takes accountability for participating in the performance management cycle

• Takes action to improve performance on the job and to manage own personal development.

Aflac Remote Jobs Customer Support Jobs

Education & Experience Required

High School Diploma or Equivalent
6 or more months of contact center or customer service experience

Or an equivalent combination of education and experience

Principal Duties & Responsibilities

• Handles inquiries involving group life, disability and absence including claims, medical underwriting, and continuation of coverage

• Handles first notices of loss for group life, disability and absence claims via telephone and non-phone channels of work •Interacts with internal/external business partners, including insureds and claimants, in a professional, productive, and positive manner

• Meets established departmental quality, service, phone metric, and productivity objectives

• Prepares documents, communications and other materials using established formats and standard software.

Aflac Remote Jobs Customer Support Jobs

• Resolves standard and complex inquiries and problems, defers more complex queries to the senior advocate or leadership in order to provide an effective service and clear advice to colleagues and customers

• Liaises with internal and external customers to exchange information, clarify facts, and resolve queries and/or problems efficiently

• Provides feedback and recommendations to the team to improve the quality of customer care

• Follows procedures to ensure adherence to the company´s risk and compliance policies.

• Assists co-workers with knowledge and support

• Mandatory Overtime during Peak Periods/Shift Work/Holiday Work, as required

• Other duties as assigned by Team Manager or other member of Management team

Aflac Remote Jobs Customer Support Jobs

About the Company :

Aflac is a renowned insurance company primarily operating in the United States, specializing in supplemental insurance policies. However, as of my last update, Aflac had not expanded its operations to the United Kingdom. Expanding into new markets can be a strategic move for companies looking to diversify their revenue streams and reach new customer bases, but it also entails careful consideration of regulatory requirements, market demand, and competitive landscape.

For Aflac to establish a presence in the UK, it would need to conduct thorough market research to understand the demand for its products and services, as well as any cultural or regulatory differences that might affect its operations. Additionally, it would need to navigate the UK’s insurance regulatory framework, which may differ from that of the US.

The company’s experience and expertise in supplemental insurance could potentially make it well-suited to cater to the needs of UK consumers seeking additional coverage beyond what their primary insurance policies offer. However, it would likely face competition from existing insurers in the UK market, requiring Aflac to differentiate itself through innovative products, competitive pricing, and effective marketing strategies.

Expanding internationally also presents opportunities for Aflac to leverage its brand recognition and reputation for customer service to attract customers in the UK. Building strong relationships with local partners and establishing a strong presence through targeted advertising and community engagement could help Aflac gain traction in the UK market.

Overall, while entering the UK market could offer new growth opportunities for Aflac, it would require careful planning, investment, and adaptation to local market dynamics and regulations.

Aflac Remote Jobs Customer Support Jobs

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