Alaska Airlines Customer Support Jobs (Work From Home, Remote)
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: $35-$45/Hour
Location: United States
Company: Alaska Airlines
Description:
The Team
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places. Alaska Airlines Customer Support Jobs (Work From Home, Remote)
Role Summary
The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position. Alaska Airlines Customer Support Jobs (Work From Home, Remote)
Key Duties
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Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment. Alaska Airlines Customer Support Jobs (Work From Home, Remote)
Sell tickets and ensure cabin accommodations.
Perform computer, iPad and paperwork tasks.
Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades .Alaska Airlines Customer Support Jobs (Work From Home, Remote)
Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
Process and secure passenger luggage.
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. Alaska Airlines Customer Support Jobs (Work From Home, Remote)
About The Alaska Airlines Company:
Alaska Airlines, headquartered in Seattle, Washington, is a major American airline operating domestic and international flights. Founded in 1932 as McGee Airways, it has grown into one of the most prominent carriers in the United States. With a fleet primarily composed of Boeing aircraft, including the Boeing 737 and 737 MAX, Alaska Airlines serves over 115 destinations across the United States, Canada, Mexico, and Costa Rica.
Known for its commitment to customer service and operational excellence, Alaska Airlines has garnered a loyal customer base over the years. The airline offers various amenities to enhance the passenger experience, including in-flight entertainment, complimentary snacks, and beverages, and Wi-Fi connectivity on select aircraft.
In recent years, Alaska Airlines has expanded its route network through strategic partnerships and acquisitions. The acquisition of Virgin America in 2016 significantly increased its presence on the West Coast, strengthening its position as a leading carrier in the region. Additionally, partnerships with international airlines such as Cathay Pacific and Emirates have facilitated seamless travel options for passengers connecting to destinations beyond North America.
Alaska Airlines is also committed to environmental sustainability and has taken steps to reduce its carbon footprint. The airline has invested in fuel-efficient aircraft and implemented initiatives to reduce waste and promote recycling.
Furthermore, Alaska Airlines has a strong focus on community engagement and corporate social responsibility. Through initiatives such as the LIFT Miles program and various charitable partnerships, the airline supports organizations and causes aimed at improving the communities it serves.
In summary, Alaska Airlines is a prominent player in the American aviation industry, known for its exceptional service, extensive route network, and commitment to sustainability and community involvement. With a history of innovation and a dedication to meeting the needs of its passengers, the airline continues to thrive in an ever-evolving industry landscape.
Alaska Airlines Customer Support Jobs (Work From Home, Remote)
Alaska Airlines Customer Support Jobs (Work From Home, Remote) In RealJobs
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