American Express Remote Jobs Customer Support Jobs
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: American Express
Description:
American Express Remote Jobs Customer Support Jobs
The Global Accounts Receivables team is part of the Enterprise Platforms Centre of Excellence (COE). The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement, and increase card member value. The team drives the development of products and software that deliver on business growth while increasing speed to market, enhancing customer experience, and building out our global next generation cloud based microservices platform for Accounts Receivable.
We are seeking a highly skilled Product Manager to lead the development and operational execution of our value-stream. This role is pivotal in driving the strategic direction, design, and implementation of our lending solutions, ensuring they meet the evolving needs of our customers while contributing to the financial health and growth of our organization. The ideal candidate will be a strategic thinker, curious, with a proven track record in product management, and possess the leadership skills to inspire change and innovation within the product organization.
American Express Remote Jobs Customer Support Jobs
How will you make an impact in this role?
Product Roadmap and Backlog Collaboration: Develop and maintain the product roadmap and backlog with our partners, ensuring alignment with business goals and customer needs.
Product execution: Lead the discovery, prioritisation and execution on large cross-team initiatives to deliver against OKRs.
Discovery Workshops: Facilitate discovery workshops with cross-functional teams to identify opportunities, validate ideas, and define product strategies.
Product Requirement Documents (PRDs): Lead the creation of comprehensive PRDs, detailing functional and non-functional requirements.
Operational Model Change: Spearhead operational model changes to enhance efficiency and effectiveness in product delivery and customer satisfaction.
Team Leadership: Act as a mentor and leader within the product organization, fostering a culture of innovation, collaboration, and continuous improvement.
American Express Remote Jobs Customer Support Jobs
Minimum Qualifications
Experience within Credit, Lending, Payment Products or Accounting platforms.
Significant experience in Software Product Management.
University Degree required or comparable experience in computer science, engineering, or a related technical discipline.
A good balance of technical knowledge and business acumen.
Problem solving, organizational and analytical skills.
Quick learner and driven to learn new functionality.
Ability to decompose abstract information into meaningful and detailed business features.
Ability to separate technology requirements and constraints from core business value.
Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality.
Team skills, including ability to establish and maintain effective working relationships with all levels within organization.
Strong written & verbal communication.
Ability to manage scope against team capacity and priorities and complete tasks.
UX skills and experience of conducting user interviews preferred.
Experience implementing organisational change to be product led preferred.
American Express Remote Jobs Customer Support Jobs
Preferred Qualifications
Experience in Fintech: Some experience in product management within the fintech industry is preferred.
Strategic Thinking: Ability to think strategically and translate business goals into actionable product strategies.
Operational Excellence: Demonstrated experience leading operational changes and improvements in product development processes.
Strong Leadership: Proven leadership skills with the ability to inspire and drive change within a product organization.
Collaborative Mindset: Strong collaboration skills with experience working in cross-functional teams and facilitating workshops.
Customer-Centric: Deep understanding of customer needs and the ability to translate those needs into product features and improvements.
Communication Skills: Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and persuasively to diverse audiences.
Analytical Skills: Strong analytical and problem-solving skills, with the ability to use data to inform decisions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express Remote Jobs Customer Support Jobs
About the American Express Company :
American Express, a global financial services company, has a significant presence in the United Kingdom, offering a range of products and services tailored to the needs of British consumers and businesses. With its origins tracing back to the mid-19th century in the United States, American Express has grown into one of the world’s leading providers of payment, travel, and expense management solutions.
In the United Kingdom, American Express operates as a subsidiary of American Express Company, providing credit cards, charge cards, travel services, and merchant services. The company’s offerings cater to individuals, small businesses, corporations, and merchants alike, aiming to streamline financial transactions and enhance the overall customer experience.
American Express cards are renowned for their rewards programs, offering cardholders various benefits such as cashback, travel rewards, and access to exclusive events. These perks, coupled with robust security features, contribute to the popularity of American Express cards among UK consumers.
Moreover, American Express provides a suite of business solutions designed to help companies manage expenses, streamline payments, and gain insights into their spending patterns. Small businesses, in particular, benefit from specialized tools and services that enable them to track expenditures, reconcile accounts, and simplify financial management processes.
In addition to its card and payment services, American Express offers travel-related benefits, including access to airport lounges, travel insurance, and concierge services. These offerings cater to the needs of frequent travelers, providing them with peace of mind and added convenience during their journeys.
Furthermore, American Express plays an active role in the UK’s merchant ecosystem, providing businesses with secure and efficient payment processing solutions. Through its merchant services division, the company enables merchants to accept American Express cards, expand their customer base, and grow their businesses.
Overall, American Express’s presence in the United Kingdom underscores its commitment to delivering innovative financial solutions and exceptional customer service. By leveraging its global expertise and local insights, the company continues to play a vital role in shaping the landscape of financial services in the UK.
American Express Remote Jobs Customer Support Jobs
American Express Remote Jobs Customer Support Jobs In RealJobs
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