full description of the position You Lead the Way We’re here for

Other Jobs You May Be Interested In

you.

People and businesses can move forward in amazing ways with the right support. When you join Team Amex, you become a member of a diverse and global community of colleagues who are unwaveringly dedicated to supporting our communities, customers, and each other. With benefits, programs, and flexibility that support you personally and professionally, we will assist you in creating a career path that is one-of-a-kind and meaningful to you. Here, you will learn and grow.

Every worker at American Express has the chance to share in the company’s success, and you will be rewarded for your contributions, leadership, and impact. We will win as a team if we work hard to uphold our company’s values and powerful promise to provide the best customer experience in the world every day. In a setting where everyone is seen, heard, and feels like they belong, we’ll do it with the utmost honesty.

Join Team Amex and take the initiative with one another.

Having the best employees is crucial for a company that is founded on providing the best possible customer experience. You have the opportunity to build positive relationships with our clients on a daily basis because you are the company’s face. You can assist them with their day-to-day needs or design a one-of-a-kind travel or lifestyle experience. In addition, you can learn how to continually set the standard for world-class, customer-first service while also developing your skills through industry-leading training and ongoing coaching. On #TeamAmex, find your place in the service.

What will be your impact in this position?

responsible for contacting customers whose accounts are past due to obtain payment. Additionally, they take preventative measures with high-exposure accounts to avoid future overdue payments.

For our largest Global and Large Market clients, the Outsourced Program Administrator (OPA) model is a premium service offering in which OPAs provide dedicated customer-related support and issue resolution. End-to-end servicing for Commercial T&E Cards, Purchasing Cards, Meeting Cards, and other types of cards is handled by the OPA. Expansions, conversions, implementations, divestitures, maintenance of the preferred supplier list, card maintenance, merchant inquiries and knowledge, payment inquiries and knowledge, billing changes, hierarchy restructures, and customized reporting are all examples of program-related projects and tasks that fall under the OPA’s purview. In addition, the position will be accountable for analyzing accounts in order to consult with the Client to make recommendations regarding best practices and process enhancements for managing delinquencies and maximizing profitability.

Working knowledge of Corporate Card products, benefits, and services High proficiency in MS Excel Salary Range: The anticipated hourly pay range for this job requisition is $20.00 to $33.65, which includes a bonus and benefits. We will ultimately take your location, experience, and other job-related factors into consideration when determining your pay.

Benefits and programs that support a person’s holistic well-being are provided to our employees and their families. This indicates that at every stage of their lives, we place a high value on their mental, financial, and physical health. Some advantages are:

Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial

Race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other legally protected status is not taken into consideration in American Express’s hiring decisions.

We provide our coworkers with the assistance they require to succeed both professionally and personally. As a result, we have Amex Flex, our enterprise working model that ensures the important aspects of our distinctive in-person culture are preserved while providing colleagues with more flexibility. Colleagues will either work entirely virtually, in a hybrid model (which combines in-office and virtual days), or onsite, depending on the role and business requirements.

Benefits of Remote Jobs

Flexibility: Employees can often choose their working hours, making it easier to balance personal and professional commitments.

Reduced Commuting: Eliminating the daily commute saves time and money, leading to increased productivity and less stress.

Access to a Broader Talent Pool: Employers can recruit talent from anywhere, not limited to local candidates.

Cost Savings: Companies can save on overhead costs related to office space, utilities, and supplies, while employees save on commuting and work-related expenses.

Increased Productivity: Many remote workers report higher levels of productivity due to fewer office distractions.

Improved Work-Life Balance: The flexibility of remote work can lead to a healthier work-life balance, reducing burnout.

Diverse Work Environment: Remote work often fosters a diverse workforce, as employees can come from various geographic and cultural backgrounds.

Qualifications for Remote Jobs

Technical Skills: Depending on the role, proficiency in specific software, tools, or programming languages is often required.

Self-Discipline: The ability to stay focused and manage time effectively without direct supervision is crucial.

Communication Skills: Strong written and verbal communication skills are essential for collaborating with team members and clients remotely.

Problem-Solving Abilities: Employees should be able to tackle challenges and find solutions independently.

Adaptability: Being open to learning new tools and adjusting to different work environments or tasks is important.

Prior Experience: Many remote positions prefer candidates with previous remote work experience or relevant industry experience.

Organizational Skills: The ability to manage multiple tasks and prioritize effectively is critical for success in a remote setting.

american express virtual customer care professional

Other Jobs You May Be Interested In

american express virtual customer care professional

Leave a Reply Cancel reply

Other Jobs You May Be Interested In

american express virtual customer care professional

Related Posts

Leave a Reply Cancel reply