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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: $35-$45/Hour
Location: United States
Company: Avelo Airlines
Descriptions:
Description
The Customer Support Crew – PT is responsible for assisting and supporting inbound/outbound customer interactions into the Avelo Customer Support Center (CSC). The Customer Support Crew must effectively and efficiently resolve all inquiries, requests, and needs of our customers. They will do this through the core values and our “Soul of Service” through effective problem solving, consistent standards of service, sales, and operational support. Upon successful completion of training, Customer Support Crewmembers will be eligible to work from home. Avelo Airlines Customer Support Jobs (Work From Home, Remote)
Outcomes and Responsibilities
Support continuous calls, and digital support (chat, SMS text, email etc.) channels into the CSC
Provide exceptional service to every customer, every time
Perform all assigned activities related to booking, modifying, and supporting customer reservations
Sell flights and ancillary products and services Avelo Airlines Customer Support Jobs (Work From Home, Remote)
Maintain KPI performance standards as defined by the CSC
Requirements
Successful completion of new hire training
Provide a safe and professional office-work environment, free from background noise and distraction
Able to pass a 5 year background check Avelo Airlines Customer Support Jobs (Work From Home, Remote)
Potential need to work flexible hours and be available to respond on short notice
Legally eligible to work in the country in which the position is located
Provide a high-speed internet connection to meet work from home requirements
Flexible and able to work at any time, including nights, weekends and holidays
Education/Experience Requirements
High School Diploma or General Education Development (GED) Diploma
One (1) year of customer service or sales experience Avelo Airlines Customer Support Jobs (Work From Home, Remote)
Competencies
Technically proficient in working with CSC systems/programs/tools which include but are not limited to: Radixx Res, RadixxGo, ZenDesk, and MIS Choice DCS Avelo Airlines Customer Support Jobs (Work From Home, Remote)
Ability to answer continuous calls and digital messages (i.e., chat, SMS text, email, etc.)
Ability to navigate through complex processes while interacting with a customer Avelo Airlines Customer Support Jobs (Work From Home, Remote)
Ability to navigate through concurrent digital interactions with more than one customer at a time
Functional Competencies
Ability to successfully find simple solutions to complex issues while meeting performance standards in a quickly evolving working environment. Avelo Airlines Customer Support Jobs (Work From Home, Remote)
Ability to answer continuous calls and digital messages (i.e. chat, SMS text, email, etc.)
Ability to navigate through complex processes while interacting with a customer
Ability to navigate through concurrent digital interactions with more than one customer at a time
Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer
Previous sales and call center experience is preferred
Attention to detail and strong organizational skills Avelo Airlines Customer Support Jobs (Work From Home, Remote)
Behavioral Competencies
Organizational fit with Avelo’s core values of Safety First, Keep it Simple, Do the Right Thing, and One Crew and culture of having a Soul of Service Avelo Airlines Customer Support Jobs (Work From Home, Remote)
Excellent verbal (telephone) and written communication skills, including grammar
Strong customer service skills Avelo Airlines Customer Support Jobs (Work From Home, Remote)
Regular attendance and punctuality
Ability to remain calm and courteous under pressure and navigate tense situations
About the Avelo Airlines Company:
Avelo Airlines, a low-cost carrier based in the United States, has been making headlines in the airline industry since its launch in April 2021. As a budget-friendly airline, Avelo has quickly carved out a niche in the competitive airline market by offering affordable air travel to underserved routes. The company’s focus on simplicity, customer satisfaction, and operational efficiency has driven its rapid growth and popularity.
Headquartered in Houston, Texas, Avelo Airlines emphasizes a streamlined approach to air travel. It operates a fleet of Boeing 737 aircraft, known for their reliability and cost-effectiveness. Avelo’s strategy involves flying to smaller, secondary airports, which allows the airline to keep costs low and avoid the congestion often associated with major airports. This approach also provides passengers with a more convenient and stress-free experience, with shorter security lines and easier parking options.
Avelo’s commitment to low fares and customer-friendly policies has made it a popular choice for budget-conscious travelers. The airline offers a range of fare options, including basic economy and premium class, allowing passengers to choose the level of service that best fits their needs. Additionally, Avelo has gained a reputation for its flexible booking policies, with no change fees on most tickets and generous baggage allowances.
The airline’s growing network includes destinations across the United States, with a particular focus on leisure and vacation spots. By targeting markets with strong demand for affordable travel, Avelo has been able to establish a loyal customer base and expand its operations.
Avelo Airlines’ innovative approach and commitment to affordability make it a key player in the low-cost airline industry. As it continues to expand, the airline is poised to reshape the way people think about budget air travel in the United States, offering a unique combination of convenience, value, and customer satisfaction
Avelo Airlines Customer Support Jobs (Work From Home, Remote)
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