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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company :  Avon Rubber Plc

Description:

Avon Rubber Plc Social Media Support Jobs – Work From Home

Essential duties and/or Functions:
Responsible for all aspects of order processing in ERP systems for US and International orders received via mail, email, fax, and telephone.
Process quotes, orders and returns.
Assess customer requirements and provide basic product and technical assistance for order placement by utilizing catalogs, price lists and sales aids.  Coordinate on behalf of the customer to resolve all issues requiring further investigation.
Resolve order issues as needed by working independently and with Sales, Manufacturing, and Customer Service Manager.
Maintain daily sales order logsreports and provide to management.
Respond quickly and professionally to customer inquiries pertaining to product questions, order status, pricing, etc.
Coordinate business reviews of pending orders with all interested parties.
Participate in the management of expected incoming orders against projected production output.
Log and drive the resolution of customer concerns.
Coordination of test and evaluation equipment activities.
Execution of repair quote generation, billing, and shipment.
Collection of all necessary customer data, to include satisfaction survey results.
Work continuously to improve the efficiency and effectiveness of all processes.
Avon Rubber Plc Social Media Support Jobs – Work From Home

Required Minimum Qualifications:
Excellent written and oral communication skills
Strong organizational skills and the ability to multi-task
Applicable experience demonstrating professionalism, judgment, tact, and diplomacy in dealing with internal and external customers
Self-motivated, independent worker with the ability to solve problems and make decisions
Detail oriented and driven to prevent problems before they occur
Demonstrable excellent Microsoft Office skills to include Excel, Outlook, Word, and Teams
Capable of thriving in a fast-paced, constantly changing work environment
Enterprise management software experience
Two years of college, or equivalent applicable industry experience
Avon Rubber Plc Social Media Support Jobs – Work From Home

Preferred/Desired Skills or Experiences:
Fluency in Spanish, Portuguese and/ or Canadian French preferred
Experience working in an industry supporting military, law enforcement or fire-fighting
Internal sales experience
Experience with Sage X3, ZenDesk, or Shopify
Associate or bachelor’s degree
Avon Rubber Plc Social Media Support Jobs – Work From Home

Required Training:
Applicable internal process and system training to include product portfolio pricing and basic technical information.
GQMS procedures
Business processes
ZenDesk
ACE navigation
Sage X3
Sharepoint as necessary based on previous experience. 
Expectations for written and verbal etiquette when interacting with customers and peers.
Avon Rubber Plc Social Media Support Jobs – Work From Home

About Avon Protection:
We design and produce life-critical personal protection solutions for the world’s militaries and first responders. With a portfolio that includes Chemical, Biological, Radiological, Nuclear (“CBRN”), protection. We do this through our two brands, Avon Protection and Team Wendy. Our mission is to provide unparalleled protection for those who protect us, giving them the confidence to tackle challenging situations and helping them get home safe.

What We Offer:
Flexible Schedule
Competitive Compensation Package
Medical, Dental, Vision Insurance
401k Matching
Tuition Reimbursement
Learning and Development Initiatives

Avon Rubber Plc Social Media Support Jobs – Work From Home

About The Avon Rubber Plc Company:

Avon Rubber Plc is a United Kingdom-based company specializing in the design, production, and supply of advanced chemical, biological, radiological, and nuclear (CBRN) respiratory protection systems, as well as milking point solutions for dairy farmers worldwide. With a rich heritage spanning over 130 years, Avon Rubber has established itself as a leading provider of innovative solutions for personal and collective protection.

The company’s CBRN respiratory protection systems are utilized by military, law enforcement, and first responder organizations globally, offering unparalleled levels of protection against a wide range of threats. Avon Rubber’s milking point solutions cater to the agricultural sector, enhancing productivity and animal welfare through advanced technology and expertise.

Committed to excellence in both product quality and customer service, Avon Rubber maintains a strong focus on research and development, ensuring its solutions remain at the forefront of technological advancement. With a dedicated team of professionals and a global network of partners, the company continues to expand its presence and deliver value to customers across diverse industries.

Avon Rubber Plc Social Media Support Jobs – Work From Home

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