Bango Plc Spam Comment Remover Jobs – Work From Home

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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : Bango Plc

Description:

Bango Plc Spam Comment Remover Jobs – Work From Home

Bango are looking to appoint a Director of Technical Service Management (DTSM), to join the Managed Service & Support (MS&S) team, taking ownership of the existing TSM function, and driving its next phase of evolution. Already an established team, TSM’s build and maintain strong technical relationships with our partners and ensure that we consistently deliver world class support for customers of the Bango platform. As the DTSM you will report directly to the Vice President of Managed Services and Support, operating within the wider COO organization and will work with other leaders across the business to drive the right behaviours, processes and collaboration needed to ensure that Bango excel. The TSM function helps ensure that Bango are seen as a highly valued ‘trusted partner’ by our many high-profile customers.

At Bango our Technical Service Managers (TSMs) are technical ambassadors to our partners, providing a primary service management contact for day-to-day queries and activities, and more scheduled and planned events such as quarterly business reviews to meet the needs of each partner. Depending on the specific needs of an assigned partner, TSMs provide technical support, consulting, advice and guidance on technical matters, change and incident management. They also act as an escalation point during issue management and resolution, and any associated RCA’s (Root Cause Analysis) or follow up actions.

Bango Plc Spam Comment Remover Jobs – Work From Home

You will regularly meet our partners (both in-person and via conference calls) and be comfortable managing a range of customer situations. These can include incident triage and de-escalation, the identification and promotion of success stories across the wider business and delivering and managing the occasional impact and fallout of ‘bad news’. You will be comfortable with ambiguity, understanding that not all information is available immediately, and be able to act as a ‘safe pair of hands’ to guide and oversee any initial periods of uncertainty and the unknown. You will possess a range of varied experience both leading and mentoring problem solving and service delivery teams.

You will collaborate closely with teams across the business, leading and facilitating activities within Bango including (but not limited to), Engineering, Commercial Sales, Technical Sales, Delivery, Product Management and other teams inside the MS&S function (support, InfoSec, SRE). You will use your communication skills to effectively represent our partners’ views internally, being able to help translate that into positive action within Bango. Motivating and securing the support of other teams to assist where required, while being mindful of competing priorities that must be taken taken into consideration.
You will naturally be responsible for (and will relish the opportunity to guide) the personal development and coaching of your team members.

Bango Plc Spam Comment Remover Jobs – Work From Home

Responsibilities

Define, monitor, review and report on team strategy, goals and KPIs, supporting the strategic vision and goals of Bango
Motivate and coach a team of technical professionals, identifying personal growth opportunities inside the team, and developing and supporting PDP (personal development plans) to help individuals grow effectively
Help to set and monitor team performance KPIs ensuring that goals and focus align with the Bango company strategy
Support our sales Operation with its Revenue targets by making sure all non-commercial discussion is managed by a TSM
An ambassador for quality and customer service standards, analysing, and resolving problems, and recommending system improvements across all aspects of our work
Ensure that we deliver a consistently high quality of service and experience (QoS and QoE), ensuring all our key customers receive world class levels of support
Build strong strategic working relationships with stakeholders cross functionally and externally, ensuring that the business needs of our customers and Bango are understood and realised.
Knowing when and how to say NO, having gathered knowledge of both Bango and Partners needs and wants
Incident and change Management and responsibilities on problem management (lessons learned and customer reporting)
Be situationally aware of all functional engagement with a bias to action. Be ready to jump in and support your team and be able to see problems on the horizon
Contribute to (and drive) regular reports which detail Bango performance against customer SLAs.
Ensure continuous improvement and knowledge sharing within the team
Identify and realise opportunities for Bango to offer improved services, reduce costs, and increase quality
Help promote improved cross-functional collaboration across all Bango functions, by closely aligning with other functional leaders to ensure continuous improvement and evaluation

Bango Plc Spam Comment Remover Jobs – Work From Home

Essentials

Extensive experience in technical / customer facing management role (Technical Account Management / Professional Services or Service Delivery Management (or equivalent experience))
Excellent ‘hand on’ technical skills (scripting, log analysis, data manipulation, DB querying) with a love of ‘getting involved’ to work with the team and earn their respect
Strong leadership, coaching, and conflict resolution skills
Confidence communicating at all levels of business and adjusting communication style accordingly (Engineers, Account Management, Managers, Executives etc)
Ability to analyse processes and information, identify problems and trends, and develop effective solutions and strategies
Excellent oral and written communication skills with both technical and non-technical audience
Desire, ability, and commitment to providing exceptional service to customers and support team members growth
Strong influencing and persuasion skills when negotiating and securing outcomes
High personal integrity, honesty, reliability, and dedication
Must be able to lead by example with calm, clear thinking, swift action biased decision making while under pressure
Flexibility, we’re a global organization, some travel will be necessary as will some unsociable hours for calls / incidents etc.

Bango Plc Spam Comment Remover Jobs – Work From Home

Desirables

Strong understanding of business management, financial, and leadership principles
Experience on Sales and Account management roles
Good knowledge of data security and protection

Benefits

A friendly, informal working environment
Bendi-time (flexible working hours)
Bango social events
Choose your own headphones, keyboard & mouse.
Generous share option scheme
Private Medical Insurance
Health Cash Plan
25 days holiday a year increasing to 28 days with 4 years’ service.
Cycle to work, gym discount.
Weekly Pilates and Yoga classes,
Financial support for employee activity groups and charitable activities
Free fruit, drinks and snacks, limitless tea, coffee, and good quality espressos
Company branded hoodie… to keep you happy and comfortable.
Group personal pension scheme
Life assurance
Employee Assistance Program
1Password
Income Protection
Personalised and Bango Branded Chilly’s bottle and coffee cup

Bango Plc Spam Comment Remover Jobs – Work From Home

About The Bango Plc Company:

Bango Plc, headquartered in the United Kingdom, is a pioneering technology company specializing in mobile commerce. Established in [insert year], Bango has emerged as a global leader in enabling businesses to monetize their digital products and services through seamless payment solutions. The company’s innovative platform facilitates frictionless payment experiences, allowing consumers to easily purchase digital content, subscriptions, and services across various devices and payment methods.

Bango’s advanced technology leverages data insights and machine learning algorithms to optimize payment processes, enhance user engagement, and drive revenue growth for its partners. With a focus on security and compliance, Bango ensures that transactions are safe, secure, and compliant with regulatory standards, thereby fostering trust among consumers and merchants alike.

Beyond its core payment capabilities, Bango also provides value-added services such as analytics, marketing, and customer support, empowering businesses to maximize their reach and profitability in the digital economy. As a forward-thinking company at the forefront of mobile commerce innovation, Bango continues to expand its global footprint, forge strategic partnerships, and drive the evolution of digital payments worldwide

Bango Plc Spam Comment Remover Jobs – Work From Home

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