British Land Second Shift Jobs

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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : British Land

Descriptions:

British Land Second Shift Jobs

THE ROLE

To support the team in delivering the highest quality facilities management services to both occupiers and customers at the designated retail sites. To oversee the operational and technical service delivery and the management of relevant service partners and contractors. To ensure that all risks are appropriately managed or mitigated and that all sites meet and maintain statutory requirements and remain fully compliant.

British Land Second Shift Jobs

WHAT YOU’LL DO

Operational Management

Take the lead on operational matters ensuring that high standards in respect of cleaning, repair and presentation are achieved and maintained
Undertake regular documented site inspections, uploading reports at the required frequency
Ensure the properties are maintained in a safe and secure state and where necessary arrange and supervise maintenance works via the relevant service providers
Regularly review operational processes and procedures to ensure both compliance and best practice are maintained
Ensure all equipment at sites is kept serviceable and fully maintained in line with manufacturers recommendations
Ensure all occupier handbooks are accurate and kept up to date and that any revised versions are published via the BL:Comm platform
Implement car park management strategies to maximise available parking for customers
Deliver all services within pre-agreed budgets, carrying out tenders and raising orders as required
Take the lead with the drafting of service charge budgets and delivery of services within those budgets. Be actively involved in regular property accountant reviews and preparation and publication of year end reconciliation packs.

British Land Second Shift Jobs

Occupier Liaison

Be the first point of contact for issues raised by occupiers, customers and via the helpline & website and to resolve these as quickly and efficiently as possible
Regularly visit and liaise with occupiers to build strong relationships and to quickly resolve any service issues they may have
Carry out regular inspections to ensure that occupiers are complying with their repair and maintenance obligations and other management regulations
Report to internal stakeholders (Asset Manager, Surveyor, Leasing Manager etc) on changes in occupational status, alterations or other works taking place that have not been previously agreed

Relationships and Team Motivation

Develop a close working relationship with all suppliers and service partners to ensure that they fully understand the required standards and the aspiration to create Places People Prefer. Monitor contractor KPI’s in accordance with British Land procedures and protocols.
Ensure all service partner site staff are trained to provide high quality customer service and understand their role in delivering the best possible customer experience
Establish appropriate external relationships to represent the interests of the owner and occupiers in the wider community

British Land Second Shift Jobs

Sustainability and Community

Implement and monitor the environmental strategy for each site, including waste and energy management, to meet British Land’s environmental and sustainability targets
Monitor and respond to issues that affect staff wellbeing
Ensure any charities working on site are authorised and appropriate paperwork and fundraising totals are logged on the landlord’s system

Health & Safety

Ensure the HSE policy is implemented and that all on-site staff are aware of their responsibilities and duties
Update the Health & Safety on-line reporting system and ensure all certification and identified actions are completed within the allocated time
Ensure a full set of Risk Assessments exist appropriate to each property and that Permits are issued where required
Help prepare and ensure readiness of business continuity plans
Update site notice boards as required and ensure that occupier contact details are kept up to date and that they have up to date contact details for appropriate BL management

British Land Second Shift Jobs

Additional Responsibilities

Attend any site in the event of an incident or emergency and report back as soon as possible to appropriate personnel.
Attend relevant CPD, conferences and trade shows to maintain industry knowledge and be aware of innovations and best practice. Make recommendations of what you believe could be adopted at our properties to improve service provision or improve efficiency.

Responsiveness

To achieve all deadlines relating to health and safety reporting guidelines.
To ensure 100% compliance with all health and safety documentation
To ensure 100% compliance with all sustainability, environmental, and energy data requirements and requests.
To respond in a timely manner to all head office requests for information

British Land Second Shift Jobs

ABOUT YOU

Experience of delivering high quality FM services in a customer focused, complex and demanding environment
Robust technical background and practical experience of both hard and soft services
The ability to communicate effectively with a wide range of colleagues at all levels and with external stakeholders and contractors
Knowledge of health and safety regulations and best practice affecting site management.
Qualified to IOSH level
Flexibility and adaptability to changing business requirements
The ability to deliver value and operate within set budgets
Experience of multi-site facilities management
Full UK driving licence and access to own vehicle

British Land Second Shift Jobs

About The British Land Company:

British Land is one of the United Kingdom’s leading property development and investment companies, specializing in high-quality commercial and retail real estate. Founded in 1856, British Land has a rich history and has played a significant role in shaping the British property landscape over the past century and a half.

The company’s portfolio is valued at several billion pounds and is diversified across office spaces, retail properties, and mixed-use developments. It is well known for owning some of London’s iconic office properties, such as Broadgate, a major business district in the City of London, and Paddington Central, a mixed-use campus that combines office space with retail and leisure facilities.

British Land’s retail properties encompass major shopping centers and retail parks across the UK, including the Meadowhall Shopping Centre in Sheffield, one of the country’s largest shopping destinations. The company emphasizes sustainability and community engagement in its projects, aiming to create spaces that are not only commercially successful but also environmentally conscious and socially beneficial.

British Land is listed on the London Stock Exchange and is a constituent of the FTSE 100 Index. It has a reputation for innovation in property development, embracing trends such as flexible workspaces and green building practices. The company collaborates with a range of stakeholders, from corporate tenants to local communities, to ensure its developments contribute positively to the broader environment.

Overall, British Land is a prominent player in the UK’s property sector, known for its commitment to quality, sustainability, and community impact. Its diverse portfolio and forward-looking approach ensure that it remains at the forefront of the British real estate industry.

British Land Second Shift Jobs

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