Burberry Group Remote Jobs Customer Support Jobs
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : Burberry Group
Descriptions:
Burberry Group Remote Jobs Customer Support Jobs
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
Burberry Group Remote Jobs Customer Support Jobs
JOB PURPOSE
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
Burberry Group Remote Jobs Customer Support Jobs
RESPONSIBILITIES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
Foster team work and a positive work climate
Build meaningful relationships with Clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
Burberry Group Remote Jobs Customer Support Jobs
PERSONAL PROFILE
A proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Detail-oriented and creative with a passion for selling
Flexible, collaborative and adaptable approach to work
Burberry Group Remote Jobs Customer Support Jobs
About The Burberry Group Company:
Burberry Group plc is a British luxury fashion house founded in 1856 by Thomas Burberry in Basingstoke, England. Known for its iconic check pattern and classic trench coats, Burberry has grown into a global symbol of British elegance and style. The brand’s DNA is a fusion of heritage and modernity, balancing traditional craftsmanship with contemporary design.
Burberry’s product range extends beyond its famous outerwear, offering ready-to-wear clothing, accessories, fragrances, and cosmetics. The brand’s commitment to quality, attention to detail, and innovative design have made it a favorite among celebrities, fashion enthusiasts, and discerning customers worldwide.
In the past decade, Burberry has embraced digital transformation, pioneering efforts in online retail and immersive digital experiences. The brand has utilized technology to connect with customers, enhancing its online presence and providing unique virtual experiences that resonate with a tech-savvy audience.
Sustainability is a core focus for Burberry, with initiatives aimed at reducing environmental impact and promoting ethical practices. The company has pledged to become carbon neutral in its operations and use sustainable materials in its products. These efforts align with a broader industry trend toward environmental responsibility.
Despite fluctuations in the luxury retail market, Burberry has remained a strong and influential player. Its strategic approach to expansion, including entry into emerging markets and collaborations with contemporary designers, has helped the brand maintain its relevance.
Burberry Group plc represents the essence of British luxury, with a rich history and a forward-thinking approach that continues to set it apart in the global fashion landscape.
Burberry Group Remote Jobs Customer Support Jobs
Burberry Group Remote Jobs Customer Support Jobs In RealJobs
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