Burberry Group Social Media Manager Jobs – Work From Home
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : Burberry Group
Descriptions:
Burberry Group Social Media Manager Jobs – Work From Home
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
Burberry Group Social Media Manager Jobs – Work From Home
JOB PURPOSE
Daily floor supervision of sales team ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.
Burberry Group Social Media Manager Jobs – Work From Home
RESPONSIBILITIES
Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is memorable.
Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team
Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
Lead by example by delivering the Burberry Experience to customers when necessary.
Burberry Group Social Media Manager Jobs – Work From Home
Partner with GM, SM and S&P to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
Partner with store management to set goal expectations. Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans.
Resolve difficult customer issues and escalate to management when necessary.
In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
Additional duties as required.
PERSONAL PROFILE
Advanced knowledge of POS system.
Previous experience with Apple mobile devices and comfortable with the use of digital tools.
1-2 years previous supervisory or management experience in retail sales.
Burberry Group Social Media Manager Jobs – Work From Home
About The Burberry Group Company:
Burberry Group plc is a British luxury fashion house founded in 1856 by Thomas Burberry in Basingstoke, England. Known for its iconic check pattern and classic trench coats, Burberry has grown into a global symbol of British elegance and style. The brand’s DNA is a fusion of heritage and modernity, balancing traditional craftsmanship with contemporary design.
Burberry’s product range extends beyond its famous outerwear, offering ready-to-wear clothing, accessories, fragrances, and cosmetics. The brand’s commitment to quality, attention to detail, and innovative design have made it a favorite among celebrities, fashion enthusiasts, and discerning customers worldwide.
In the past decade, Burberry has embraced digital transformation, pioneering efforts in online retail and immersive digital experiences. The brand has utilized technology to connect with customers, enhancing its online presence and providing unique virtual experiences that resonate with a tech-savvy audience.
Sustainability is a core focus for Burberry, with initiatives aimed at reducing environmental impact and promoting ethical practices. The company has pledged to become carbon neutral in its operations and use sustainable materials in its products. These efforts align with a broader industry trend toward environmental responsibility.
Despite fluctuations in the luxury retail market, Burberry has remained a strong and influential player. Its strategic approach to expansion, including entry into emerging markets and collaborations with contemporary designers, has helped the brand maintain its relevance.
Burberry Group plc represents the essence of British luxury, with a rich history and a forward-thinking approach that continues to set it apart in the global fashion landscape.
Burberry Group Social Media Manager Jobs – Work From Home
Burberry Group Social Media Manager Jobs – Work From Home In RealJobs
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