Cardinal Health Remote Jobs Customer Support Jobs
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Cardinal Health
Description:
Cardinal Health Remote Jobs Customer Support Jobs
Responsibilities
• First point of contact on inbound calls and determines needs and handles accordingly
• Creates and completes accurate applications for enrollment with a sense of urgency
• Scrutinizes forms and supporting documentation thoroughly for any missing information or new information to be added to the database
• Conducts outbound correspondence when necessary to help support the needs of the patient and/or program
• Resolve patient’s questions and any representative for the patient’s concerns regarding status of their request for assistance
• Update internal treatment plan statuses and external pharmacy treatment statuses
• Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry
• Self-audit intake activities to ensure accuracy and efficiency for the program
• Make all outbound calls to patient and/or provider to discuss any missing information and/or benefit related information
• Notify patients, physicians, practitioners, and or clinics of any financial responsibility of services provided as applicable
• Assess patient’s financial ability to afford therapy and provide hand on guidance to appropriate financial assistance
• Follow through on all benefit investigation rejections, including Prior Authorizations, Appeals, etc. All avenues to obtain coverage for the product must be fully exhausted
• Track any payer/plan issues and report any changes, updates, or trends to management
• Search insurance options and explain various programs to the patient while helping them to select the best coverage option for their situation
• Handle all escalations based upon region and ensure proper communication of the resolution within required time frame agreed upon by the client
• Serve as a liaison between client sales force and applicable party
• Mediate situations in which parties are in disagreement and facilitate a positive outcome
• Concurrently handle multiple outstanding issues and ensure all items are resolved in a timely manner to the satisfaction of all parties
• Responsible for reporting any payer issues by region with the appropriate team
• As needed conduct research associated with issues regarding the payer, physician’s office, and pharmacy to resolve issues swiftly
Cardinal Health Remote Jobs Customer Support Jobs
What is expected of you and others at this level
• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments.
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members
Cardinal Health Remote Jobs Customer Support Jobs
Qualifications
• Previous customer service experience is preferred
• High School diploma or equivalent preferred
• Patient Support Service experience, preferred
• Clear knowledge of Medicare (A, B, C, D), Medicaid & Commercial payers policies and guidelines for coverage, preferred
• Knowledge of DME, MAC practices if preferred
• Clear understanding of Medical, Supplemental, and pharmacy insurance benefit practices, preferred
• 1-2 years of Pharmacy and/or Medical Claims billing and Coding work experience
• 1-2 years experience with Prior Authorization and Appeal submissions preferred
• Ability to work with high volume production teams with an emphasis on quality
• Intermediate to advanced computer skills and proficiency in Microsoft Office including but not limited to Word, Outlook and preferred Excel capabilities
• Previous medical experience is preferred
• Adaptable and Flexible, preferred
• Self-Motivated and Dependable, preferred
• Strong ability to problem solve, preferred
• Bilingual is preferred
Cardinal Health Remote Jobs Customer Support Jobs
About the Cardinal Health Company :
Cardinal Health UK is a subsidiary of Cardinal Health, a global healthcare services and products company headquartered in Dublin, Ohio, USA. In the UK, Cardinal Health is involved in the distribution of pharmaceutical products, medical supplies, and services that cater to the needs of healthcare providers across the nation.
The company’s operations in the UK focus on delivering innovative solutions that enhance the efficiency and effectiveness of healthcare systems. This includes the distribution of a wide range of medical and laboratory products, from surgical supplies to pharmaceuticals, ensuring that healthcare providers have timely access to the essential products needed for patient care.
Cardinal Health UK also offers comprehensive supply chain management solutions, helping healthcare facilities streamline their procurement processes, reduce costs, and improve patient outcomes. Their services include inventory management, logistics, and distribution, designed to support the unique needs of hospitals, clinics, and other healthcare institutions.
Additionally, Cardinal Health UK is committed to supporting the National Health Service (NHS) and other healthcare organizations by providing high-quality products and reliable services. They work closely with healthcare providers to understand their challenges and develop tailored solutions that address specific requirements, enhancing overall healthcare delivery.
Innovation is a key aspect of Cardinal Health’s approach, with ongoing investments in technology and data analytics to improve supply chain transparency and efficiency. This commitment to innovation ensures that Cardinal Health UK remains at the forefront of the healthcare industry, continuously improving its service offerings to meet the evolving needs of the healthcare sector.
Overall, Cardinal Health UK plays a crucial role in supporting the healthcare infrastructure in the United Kingdom, ensuring that healthcare providers can deliver optimal care to patients through reliable access to essential medical products and services.
Cardinal Health Remote Jobs Customer Support Jobs
Cardinal Health Remote Jobs Customer Support Jobs In RealJobs
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