Chewy Remote From Home $32/Hour

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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: $35-$45/Hour
Location: United States
Company: Chewy

Description:

Chewy Remote From Home $32/Hour

What You’ll Do:

Manage a team of 10-25 direct reports
Create and drive talent management strategies that include but are not limited to succession planning, talent reviews, recommendations of promotional opportunities for top performers, and development of all team members.
Leverage multiple data points, trending information, and behavioral patterns to establish and execute coaching
Manage the corrective action process up and through termination for conduct or performance related
Partner with recruiting to conduct interviews, assist in defining hiring profiles, and provide feedback on candidate quality to drive continuous improvement and candidate selection.
Improve production levels of phone, email, chat and social media teams through reoccurring meetings and huddles to communicate critical business updates and drive team member productivity.
Deliver individualized feedback on performance and behavior to all team members to identify areas of opportunity and develop action plans to improve metrics, closing performance gaps
Review and score customer calls using quality control guidelines to ensure agents are meeting established criteria; Calibrate with other team members to ensure consistency in grading using speech to text analytical tools and evaluation of issue resolution, customer empathy and sentiment, and adherence to Chewy training and product specific knowledge.

Chewy Remote From Home $32/Hour

Monitor and control team members’ productivity and workload of multi-channel
Partner with the Operations Manager to create and execute annual engagement plans and
Support and handle customer and systems escalations as
Assist and support learning and development needs for team members to successfully complete their metric expectations and to stay current on new product training as needed.
Handle employee concerns and escalations to HR where
Participate and provide feedback on business initiatives that directly impact the Customer Service
Operate with understanding, active listening, patience, empathy, and kindness to customers and fellow team
Conduct retention checks with Agents to check knowledge of current Chewy
Identify operational deficiencies and suggest plans for
Prepare reporting by collecting, analyzing and summarizing data and trends to improve processes, ensuring resources are properly allocated to maximize efficiency and customer satisfaction.

Chewy Remote From Home $32/Hour

What You’ll Need:

2-5 years’ working experience in a customer service or call center
Management experience with 5 or more direct
Ability to manage a high volume or information/data.
A sense of urgency with a demonstrated ability to multi-task and adapt to quickly changing priorities in a fast- paced environment.
Excellent verbal and written communication
Proficiency in Microsoft Office Suite
Position may require some travel (<25%). Must be willing to work evening shifts and perform other duties as Chewy Remote From Home $32/Hour About The Chewy Company: Chewy, Inc. is a leading online retailer of pet food and other pet-related products in the United States. Founded in 2011 by Ryan Cohen and Michael Day, Chewy has rapidly grown to become one of the largest players in the pet industry. Headquartered in Dania Beach, Florida, Chewy offers a vast selection of pet supplies, including food, treats, toys, medication, and accessories, catering to a wide range of pets, including dogs, cats, birds, fish, reptiles, and small pets. The company prides itself on providing pet owners with convenient access to high-quality products at competitive prices, with the added convenience of home delivery. Chewy's business model emphasizes customer service and satisfaction. The company's website and mobile app are user-friendly, offering features such as auto-ship subscriptions, personalized recommendations, and 24/7 customer support to ensure a seamless shopping experience for pet owners. In 2017, Chewy was acquired by PetSmart, a leading brick-and-mortar pet retailer, for approximately $3.35 billion, making it one of the largest e-commerce acquisitions at the time. Despite the acquisition, Chewy operates as an independent subsidiary, maintaining its own brand and website while leveraging PetSmart's resources and retail footprint to further expand its reach. Chewy's success can be attributed to its focus on customer-centricity, product variety, and efficient logistics. The company has continued to innovate, introducing new features and services to enhance the pet ownership experience. With a dedication to pet health and happiness, Chewy remains a trusted destination for millions of pet owners across the United States. Chewy Remote From Home $32/Hour Chewy Remote From Home $32/Hour In RealJobs

Chewy Remote From Home $32/Hour In RealJobs

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