Costco Remote From Home $32/Hour
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: $35-$45/Hour
Location: United States
Company: Costco
Description:
Costco Remote From Home $32/Hour
ROLE
Configures and deploys Cisco equipment.
Reviews and processes Network CARTS fulfillment requests.
Supports and processes Network CARTS project tasks.
Attends scheduled training to ensure ability to support existing and future state network environments: Warehouse, Depot, Data Center, Regional Office, Colocation, and Cloud.
Understands ITIL/CARTS incident, problem, change, knowledge, and request processes.
Recommends or implements improvements on team processes and procedures.
Ensures that incident documentation is comprehensive, accurate, and complete.
Provides direction and/or guidance to customers, teams, and other support members regarding daily activities, project initiatives, deployment activities, and support issues.
Builds and maintains cooperative, collaborative, effective relationships.
Provides answers to users by identifying issues, researching answers, and guiding users through corrective steps.
Costco Remote From Home $32/Hour
Provides necessary technical assistance and ensures compliance to established rules and techniques for keeping track of performance.
Fixes problems in LAN infrastructure, testing, and configuring software.
Evaluates network performance to improve the network.
Schedules upgrades and maintenance without interrupting business workflow.
Provides technical direction and provides network systems training to coworkers.
Works with vendors to get needed equipment for the networks and systems.
Detects, analyzes, and resolves network switching and transmission system problems while minimizing impact on customer service.
Differentiates between primary and secondary network failures.
Works the Network Support incident queue including opening, prioritizing, troubleshooting, following-up, notifying, escalating, communicating, documenting, and pulling in additional resources as needed for incident resolution. This includes dispatching Local Exchange Carriers (LECs), escalating, and working with supplier(s) per established Network Support escalation guides.
Answers and contributes to Network Support hotline calls to support end users and minimize business disruption.
Responds to Network Support email inquiries and requests.
Writes out Network Support proactive daily task list.
Delegates assigned tasks in Smartsheet.
Leads and participates in weekly team meetings.
Opens and monitors Cisco TAC cases on faulty Cisco equipment and sees through to completion.
Audits and oversees corporate office data closets.
Costco Remote From Home $32/Hour
REQUIRED
Minimum 1-year experience in support related field or 1-year company experience with network training.
Basic understanding of Ethernet, Fiber, Frame Relay, AVPN, ISDN, Dedicated IP, and Routing protocols.
Basic knowledge of network hardware and software including routers, switches, and wireless controllers.
Basic understanding of subnetting, vlans, and network topology.
Excellent written/verbal communication skills, telephone etiquette, and customer service skills.
Advanced skills in troubleshooting and analysis with incidents and problems.
Experience or understanding of ITIL/CARTS incident, problem, change, knowledge, and request processes.
Demonstrated strong work ethic and positive, mature, professional attitude.
Must be self-motivated and able to work independently, with little supervision.
Process oriented, understands the benefits of processes, and the need for compliance.
Ability to explain or communicate technical terms to non-technical audiences.
Actively look for, recommend or implement improvements on team processes and procedures.
Must be able to work well under pressure and within time constraints.
Innovative, creative, and extremely responsive with a strong sense of urgency.
Must be a team player and work cooperatively with others sharing ideas, collaborating and ultimately putting team goals first.
Demonstrated strong organization skills in order to meet tight deadlines.
A strong understanding of Google Suite.
Occasional travel may be required.
Able to support off hours work as required including weekends, holidays, and 24/7 on call responsibilities on a rotational basis.
Costco Remote From Home $32/Hour
Recommended
Minimum 1-year Costco warehouse/depot operations experience.
Good understanding of Costco business warehouse and depot equipment.
Basic knowledge of Network monitoring tools to assist in problem determination and resolution.
Studying for or have CCNA certification.
Networking degree.
ITIL Foundation Certification.
Knowledge of scripting languages (Python, Google Apps Script, etc.)
Costco Remote From Home $32/Hour
About The Costco Company:
Costco, a membership-based warehouse club, offers a wide array of products at competitive prices. From groceries and household items to electronics and furniture, Costco provides bulk options that cater to both individual consumers and businesses. Their emphasis on quality and value has garnered a loyal customer base.
The company’s Kirkland Signature brand is renowned for its high-quality products, often comparable to name brands but at a lower cost. Costco’s unique business model focuses on selling products in bulk quantities, allowing customers to save money through volume purchases.
In addition to goods, Costco also offers services such as travel booking, insurance, and financial services, further enhancing its value proposition for members. The company prioritizes customer satisfaction, providing a hassle-free return policy and excellent customer service.
Costco’s commitment to sustainability is evident through initiatives like waste reduction and renewable energy use. With its combination of affordability, quality, and diverse offerings, Costco continues to be a popular choice for savvy shoppers seeking value without compromising on quality.
Costco Remote From Home $32/Hour
Costco Remote From Home $32/Hour In RealJobs
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