Dell Remote From Home $32/Hour
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: $35-$45/Hour
Location: United States
Company: Dell
Description:
Dell Remote From Home $32/Hour
Services Account Management Consultant
Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.
Dell Remote From Home $32/Hour
What you’ll achieve As a Services Account Manager, you are a key member of the Dell Customer Success Team who supports our largest and most strategically important customers. Assigned to a specific area, region, or division, you will build relationships within accounts to become a support services trusted advisor. You will be focused on the total customer experience and satisfaction, collaborating with various Dell resources to ensure incident resolution, drive proactive activities promoting system health and customer satisfaction.
You will:
Operate within the most complex services delivery processes spanning multiple service areas
Communicate relevant service updates and recommendations to both internal and external customers to ensure a high level of compliance and performance
Work with the customer to proactively identify and determine how to resolve potential issues to achieve high system availability
Build and foster a broad network across the customer and business
Provide monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements
Dell Remote From Home $32/Hour
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Dell Remote From Home $32/Hour
Essential Requirements
3+ years of related experience in a similar Service Management/Delivery position.
Strong English communication skills (written, verbal and listening).
Complex problem solving
Builds key relationships and effectively network with the ability to influence and work cross functionally and in a matrix environment
Dell Remote From Home $32/Hour
Desirable Requirements
Relevant product/methodology certification
Experience with systems management tools like Dell Command Update, Open Manage Enterprise, and SCCM
Dell Remote From Home $32/Hour
About The Dell Company:
Dell Technologies, headquartered in Round Rock, Texas, USA, is a multinational technology company specializing in computer hardware, software, and IT services. Founded in 1984 by Michael Dell, the company has grown into one of the world’s largest technology infrastructure companies.
Dell’s product portfolio includes personal computers, servers, data storage devices, network switches, software, and peripherals. The company is renowned for its customizable approach to computing, allowing customers to configure systems to their specific needs. Dell’s consumer products are sold under the Dell brand, while its enterprise solutions are marketed under the Dell EMC brand, following the acquisition of EMC Corporation in 2016.
With a strong emphasis on innovation, Dell invests significantly in research and development to deliver cutting-edge technologies. It has also made strategic acquisitions to expand its offerings and market reach. Additionally, Dell is committed to sustainability and corporate social responsibility, aiming to minimize its environmental impact through initiatives such as energy-efficient product design and responsible recycling programs.
Dell operates globally, serving consumers, small and medium-sized businesses, enterprises, and public sector organizations. Its direct sales model, initially focused on selling directly to customers via phone and online, has evolved to include partnerships with retailers and channel partners.
Despite facing competition from other tech giants, Dell remains a key player in the industry, consistently adapting to market trends and customer demands. Through its diverse product lineup, commitment to innovation, and customer-centric approach, Dell continues to be a leading provider of technology solutions worldwide.
Dell Remote From Home $32/Hour
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