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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Dell
Description:
Dell Remote Jobs Customer Support Jobs
Role Responsibilities
The Account Manager will be the trusted advisor to Senior Decision Makers for a portfolio of existing Secureworks accounts. In partnership with the Security Success Manager, and Sales Engineer, the Account Manager will translate the customers’ business needs into opportunities that are best supported through Secureworks. The Account Manager will be responsible for orchestrating the short and long-term strategic approach for the customer and collaboratively harness and manage all necessary resources to achieve customer and Secureworks objectives.
Customer Trusted Advisor Responsibilities
Assigned to specific Secureworks accounts that require focused management and execution of the account management strategy and plan.
Ability to identify and validate customer priorities, business drivers, and outcomes.
Single focal point for all Secureworks activities, including customer education on Secureworks solutions and organizational developments.
Ability to translate business needs into Secureworks solutions and be able to position associated value add and positive business impact for the customer.
Must be able to anticipate customer needs beyond existing scope of products and services to discover opportunities to position the total value of the Secureworks portfolio.
Is expected to work closely with Sales Leadership and the wider Secureworks business to provide executive sponsorship for the customer.
Dell Remote Jobs Customer Support Jobs
Trusted Advisor for your Secureworks Team
Serve as the lead to the wider Secureworks account team and lead activities of all aligned resources to ensure all tactical and strategic objectives are met.
Responsible for having a deep understanding of the customer business and processes. To deliver accurate financial forecasting and performance for Renewal, X-Sell and Upsell opportunities.
Responsible for managing and enhancing the executive sponsor relationship for your customer by keeping your executive sponsor informed about key customer priorities and critical concerns.
Work with strategically aligned business partners to develop, execute and communicate overall account strategy to all relevant members of the customer organisation. Communicates organisational and functional strategy and translates it into goals.
Ability to implement standardised sales processes, pricing and contracting, making it easy for your customer to do business with Secureworks.
Dell Remote Jobs Customer Support Jobs
Minimum Requirements
Excellent communication skills inclusive of executive communications and presentations.
Be comfortable working with all levels of an organization including the “C” suite.
Excellent team building skills bringing together various stakeholders within Secureworks to deliver high levels of customer satisfaction.
Ability to effectively articulate the value of Secureworks.
Work as a key member of a high performing team around a common goal or vision and can execute within a complex, matrix based environment.
Strong technical knowledge and the ability to align customer business challenges to the Secureworks portfolio and the desired business outcomes they provide.
Ability to overcome business challenges and demonstrate shared ownership of desired outcomes for the customer.
Preferred Skills
5 years of experience selling a broad array of technology solutions.
Extraordinary customer management and strategic selling skills.
Aptitude for understanding how technology products and solutions tackle and solve business problem.
Strong communication, collaboration and executive presentation skills, and the ability to provide insight and thought leadership to senior management.
Bachelor’s degree (BS/BA).
Dell Remote Jobs Customer Support Jobs
About the Company :
Dell Technologies, a global leader in technology solutions, operates a significant branch in the United Kingdom. Founded by Michael Dell in 1984, the company has grown to become one of the foremost names in personal computing, data storage, and IT services.
In the UK, Dell Technologies provides a wide array of products and services catering to various sectors, including government, healthcare, education, and small to medium-sized enterprises (SMEs). The company’s offerings in the UK range from high-performance laptops, desktops, and workstations to advanced servers, storage solutions, and cloud services. Dell’s flagship products, such as the XPS and Alienware series, are popular among consumers and professionals alike for their robust performance and cutting-edge technology.
Dell Technologies also emphasizes its commitment to sustainability and innovation within the UK. The company has implemented several initiatives to reduce its environmental impact, such as recycling programs and the use of sustainable materials in product manufacturing. Moreover, Dell actively participates in local community programs and supports digital literacy and education through various outreach efforts.
The UK branch of Dell Technologies serves as a critical hub for its European operations, hosting research and development (R&D) facilities and regional headquarters. These facilities play a pivotal role in driving technological advancements and ensuring that Dell’s solutions meet the evolving needs of its customers.
Furthermore, Dell Technologies in the UK provides extensive support and consultancy services, helping businesses and organizations optimize their IT infrastructure and transition to modern, cloud-based environments. Through its comprehensive suite of products and services, Dell Technologies continues to empower its UK customers to achieve greater efficiency, productivity, and innovation.
Dell Remote Jobs Customer Support Jobs
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