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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : Dixons Retail

Descriptions:
Dixons Retail Remote Jobs Customer Support Jobs

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

As a Customer Experience and Operational Excellence Manager at one of our stores, you’ll take the lead on ensuring our stores are set up for success. Every decision you make will be with the customer and your team in mind. Leading a team who are the backbone of the store, critical when it comes to delivering best in class standards.

Dixons Retail Remote Jobs Customer Support Jobs

As part of this role, you’ll be responsible for:

Coaching colleagues to inspire customers to buy the best products to suit their needs, however they choose to shop with us
Giving colleagues the knowledge and confidence to resolve customer challenges, converting negative experiences into positive.
Working alongside our contact centres to ensure consistent customer first experiences at every touchpoint
Implementing and maintaining operational excellence at all times
Driving the Warehouse operation effectively, maximising overall efficiency and productivity

This isn’t a role for someone who wants to stand still. Our business moves at pace, and it’s suited to someone who wants to grow with it. You’ll be driven by finding new ways to deliver an exceptional customer experience. Doing it because it makes you proud and because you want your store to achieve.

Dixons Retail Remote Jobs Customer Support Jobs

You will need:

To have management experience in a similar sized, sales driven business
Proven coaching skills, a hands-on management style and a passion for building team confidence and capability
Track record of delivering a perfect experience for customers, ideally across multiple sites or channels
A track record of delivering operational excellence across your store, department or area
To be confident working in a team, approachable and friendly to colleagues and customers

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:

A monthly performance-related bonus
Competitive pension scheme
Product discount on the latest tech
A range of wellbeing initiatives
6 weeks of annual leave (inclusive of bank holiday entitlement)

Dixons Retail Remote Jobs Customer Support Jobs

About The Dixons Retail Company:

Dixons Retail, operating under the brand Curry’s, was a major British consumer electronics retailer specializing in appliances, electronics, and technology products. Known for its wide range of products including laptops, TVs, refrigerators, and home appliances, it served as a one-stop shop for consumer electronics in the United Kingdom.

Curry’s roots can be traced back to the early 19th century. Henry Curry founded it in 1884 in Leicester, initially focusing on bicycles before transitioning to electrical appliances. Over time, the brand expanded to become a household name in the UK, synonymous with electronics and home appliances.

The company’s business model emphasized large retail outlets with an extensive product range. It was known for its in-store experience, providing customers with hands-on opportunities to explore the latest gadgets and receive advice from knowledgeable staff. Dixons Retail operated several other brands alongside Curry’s, including PC World, which focused on computers and accessories, and the Carphone Warehouse, which specialized in mobile phones and related products.

In 2014, Dixons Retail merged with Carphone Warehouse, forming Dixons Carphone. This merger marked a strategic shift, integrating retail electronics with mobile telecommunications, reflecting changing consumer behavior and the increasing convergence of technology. Following this merger, the Curry’s brand continued to operate as a leading retailer in the UK, now part of a larger company with a broader focus.

Throughout its history, Curry’s adapted to the evolving landscape of consumer electronics, facing competition from online retailers and shifts in consumer trends. Despite these challenges, the brand maintained a strong presence in the UK, known for its large retail stores, comprehensive product range, and focus on customer service.

Dixons Retail Remote Jobs Customer Support Jobs

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