English Customer Service (Testing Accommodations Advocate) id-3109

Join Our Team as a Testing Accommodation Advocate!

Are you a driven, customer-focused individual eager to make an impact in a fast-growing global company? As a Testing Accommodation Advocate, you’ll play a vital role in supporting candidates with ADA (Americans with Disabilities Act) accommodations. You’ll collaborate closely with internal teams and clients to ensure a smooth and respectful testing experience for all. This role is perfect for those who thrive on problem-solving, communication, and delivering exceptional service.

Contract : 6 month (renewable subject to performance)

Why You’ll Love This Role:

• Shift : 8pm/9pm – 5am/6am Monday to Friday (US Hour)
• Salary : RM 2900 basic + RM 400 shift + RM 1450 – retention bonus upon completion 6 months contract
• Location : Office – for the first 3 – 4 weeks for training purposes. After training will WFH but sometimes they need to come to office if any performance issue, system down, client visit, internet connection issue.

What You’ll Do:

• Guide Candidates: Assist candidates through registration, scheduling, and the testing process, ensuring a positive experience from start to finish.
• Deliver Service Excellence: Handle inbound calls with professionalism, meeting or exceeding quality standards.
• Collaborate & Resolve: Work with internal teams to resolve candidate issues quickly and efficiently, enhancing the overall testing experience.
• Drive Improvement: Identify and report process issues to improve services and minimize liabilities.
• Record & Report: Accurately capture candidate interactions and manage cases effectively.

Requirements:

• Experience in customer service minimum 1 years.
• Experience supporting OKU market will be advantage.
• Candidate should at least possess SPM, Diploma (Advanced / Higher or Graduate) Bachelor’s
• Degree or equivalent
• A minimum of 2-3 years’ experience in Customer Support or Contact Center, preferably with American clients
• Ability to manage sensitive candidate concerns in an empathetic and professional manner
• An excellent performance record that demonstrates accountability and reliability.
• Excellent verbal, written and interpersonal skills
• Ability to work on a variety of tasks simultaneously
• Able to work with cross-functional teams
• Ability to adjust to changes in workload
• Working knowledge of Microsoft Office Applications (Teams, Word, PowerPoint, and Excel)
• Experience in case management is a plus (Salesforce)

Job Type: Contract
Contract length: 6 months

Pay: RM2,900.00 – RM4,750.00 per month

Benefits:

• Dental insurance
• Gym membership
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Rotational shift

Application Question(s):

• How well can you speak English in a scale of 1-10?
• Are you comfortable working the night shift from 8 PM/9 PM to 5 AM/6 AM (Monday to Friday, US hours)?
• Are you available to start on the 18th of November?
• If you located in the KL/Selangor (Klang Valley), which area?
• Have you previously supported the OKU (People with Disabilities) market in any of your working experiences?