Finastra Social Media Support Jobs ̵
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : Finastra
Description:
Finastra Social Media Support Jobs
What will you contribute?
This position will provide onsite support for end-user computer devices such as laptops/desktops, mobile devices, video conferencing equipment, and printers. The candidate will support VIP employees ( White Glove).
The role will support incidents, service requests, IT onboarding and offboarding, and basic IMAC responsibilities. The role will follow Finastra Asset management policies and procedures with asset deployment, recovery and disposal.
Finastra Social Media Support Jobs
Responsibilities & Deliverables:
Your deliverables will include, but are not limited to, the following:
Manage Desktops and Laptops running Microsoft Windows and Apple MAC OS using current Finastra procedures,
Manage end-user devices with the existing tools supporting printers, desk phones, voice mail, Skype& Teams, application setup/support, and Mobile Devices.
Provide support to all authorized users who access Finastra-provided services, Help Desk devices and software from any location, troubleshoot remotely using Finastra tools and break-fix services as applicable
Provide status and updates on lncidents/ Problems at Finastra’s request and according to severity guidelines.
Coordinate Help Desk Service-related activities with Finastra’s Level 2 and Level 3 support teams, and communicate with the authorized Users as necessary. Status communications on ticket progress with the end-user/requestor will be done and documented in each ticket.
Provide support for all video/audio conference endpoints at all Finastra locations. (included vendor maintenance coordination and end-user operational support)
All activities concerning White Glove Services (i.e. opening new tickets, following tickets, ensuring the correct tickets closing, etc.) on behalf of the White Glove authorized user are performed by desk-side personnel / or remote Help Desk support
Perform asset tracking, inventory management and monthly reporting (asset details, location)
Finastra Social Media Support Jobs
Required Experience:
University Education or equivalent experiene
Strong Knowledge of PC, Mac, Windows 11 and iOS
Strong Customer Service and communication skills
Finastra Social Media Support Jobs
About The Finastra Company:
Finastra is a leading financial technology company headquartered in the United Kingdom. Established through the merger of Misys and D+H in 2017, Finastra has emerged as a global player in providing innovative software solutions for the financial services industry. With a strong presence in over 130 countries, Finastra serves more than 9,000 clients, including banks, credit unions, and financial institutions of various sizes.
The company specializes in delivering cutting-edge software solutions covering a wide range of financial services, including retail banking, corporate banking, lending, treasury, and capital markets. Finastra’s offerings include core banking systems, digital banking platforms, payments solutions, risk management tools, and more.
Finastra is committed to driving digital transformation and innovation within the financial sector, empowering its clients to adapt to evolving market trends and customer demands. Through its advanced technologies and strategic partnerships, Finastra aims to enhance operational efficiency, improve customer experience, and enable financial institutions to thrive in a rapidly changing landscape.
With a dedication to excellence and a focus on collaboration, Finastra continues to play a pivotal role in shaping the future of finance, driving growth, and fostering financial inclusion worldwide.
Finastra Social Media Support Jobs – Work From Home
Finastra Social Media Support Jobs – Work From Home In RealJobs
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