HP Remote Jobs Customer Support Jobs
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Hp
Descriptions:
HP Remote Jobs Customer Support Jobs
This role is responsible for creating and executing account business plans and customer success plans while handling monitoring and analyzing deal’s P&L performance to ensure overall success. The role supports the end-to-end execution of deals including proposal, negotiation, delivery, contract renewal etc. This role will cover the UK and Ireland and be a part of a larger Customer success team covering North West Europe.
HP Remote Jobs Customer Support Jobs
Responsibilities
• Creates and executes the account business plan and customer success plan while working with the sales/pursuit team.
• Leads the account kick-off by identifying customer success criteria, updates customer success plans, and expansion needs, and identifies key influencers and decision-makers.
• Drives successful renewal efforts by collaborating closely with pursuit/sales and subject matter experts.
• Handles revenue forecasting, cost analysis, growth strategy and monitors deal P&L performance to ensure the overall profitability of the deal.
• Ensures managed services and customer engagement consistently exceed all relevant KPIs.
• Addresses customer escalations and related communications in a timely and proactive manner.
• Engages with sales teams during deal creation, contract renewal and extension, and negotiation process.
• Supports solution selling and business development efforts using consulting skills.
• Communicates effectively about what other customers in their industry are doing, while utilizing industry-specific knowledge.
• Handles escalations from clients with a sense of urgency, ensuring their concerns are addressed promptly and effectively.
HP Remote Jobs Customer Support Jobs
Education & Experience Recommended
• Education in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in customer experience, account/ business management, or a related field.
Preferred Certifications
• IT Environment Management Certifications (ITIL, COBIT, TOGAF, Lean IT, or similar industry standard certification)
• Certified Technology Sales Professional (CTSP).
HP Remote Jobs Customer Support Jobs
Knowledge & Skills
Experience in account management using consultative selling or issue resolution skills.
Responsible for supporting pre-sales, drive adoption, increase utilization of HP Service.
P&L management, up-sell and cross-sell PAN HP offerings, manage customer health, supports renewals.
Responds to moderately complex issues within established guidelines.
HP Remote Jobs Customer Support Jobs
About the Hp Company:-
HP Inc. (Hewlett-Packard) operates in the United Kingdom as a subsidiary of its global parent company, which is renowned for its extensive portfolio of technology products, software, and services. In the UK, HP Inc. focuses on delivering innovative solutions in computing, printing, and imaging technologies to both consumer and business markets.
The company’s UK operations include the sale of personal computers, laptops, printers, and related accessories. HP Inc. is particularly known for its leadership in the printing sector, offering a wide range of printers from home-use models to industrial-scale machines. Additionally, HP provides services such as managed print services (MPS), which help businesses manage their printing needs more efficiently and cost-effectively.
HP Inc. in the UK is also involved in various sustainability and corporate social responsibility (CSR) initiatives. The company has implemented programs aimed at reducing electronic waste, promoting recycling, and enhancing energy efficiency. HP’s sustainability efforts are designed to minimize environmental impact while driving innovation in eco-friendly technologies.
Headquartered in Bracknell, Berkshire, HP’s UK branch supports a diverse workforce and emphasizes a culture of innovation and inclusion. The company collaborates with local businesses, educational institutions, and government bodies to foster technological advancement and digital transformation within the region.
HP Inc. remains a pivotal player in the UK’s tech industry by continually adapting to market trends and customer needs. Through its comprehensive product offerings and commitment to sustainability, HP maintains its position as a trusted and influential technology partner in the United Kingdom.
HP Remote Jobs Customer Support Jobs
HP Remote Jobs Customer Support Jobs In RealJobs
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