INEOS Remote Jobs Customer Support Jobs
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : INEOS
Descriptions:
INEOS Acetyls is a global chemicals business producing acetic acid and a range of derivatives across Europe, Asia and America, London. We’re part of INEOS – one of the largest petrochemical companies in the world, employing around 26,000 people across 194 sites in 29 countries.
Our EU business, which is the largest producer of acetic acid, acetic anhydride and ethyl acetate in Europe. The products we produce are essential building blocks used in almost every industry, including renewable power, automotive, pharmaceuticals, coatings and textiles.
Our UK site is also home to the business’s global Technology Development and Support Team and is based on the 370-acre Saltend Chemicals Park – a cluster of world-class chemicals and renewable energy businesses at the heart of the UK’s energy estuary. INEOS Remote Jobs Customer Support Jobs
Be part of our journey to net zero
Sustainability is at the heart of our business, and we have created a road map to achieving net zero. We’re investing in this sustainable future right now you could be part of our journey. INEOS Remote Jobs Customer Support Jobs
The opportunity
Our ideal candidate will have extensive, proven experience in a sales management role. You will have responsibility for managing a customer portfolio in Western Europe and providing sales support and account management. The role includes implementing contract management strategies and negotiating supply agreements; finding new opportunities within the current customer base as well as finding new applications and/or customers within the specified territory or industry and working to support the overall success of the Sales team with the ultimate aim to maximize and grow margin opportunities. INEOS Remote Jobs Customer Support Jobs
If you thrive on a challenge and are prepared to push yourself, then INEOS’ open and non-hierarchical approach to business will give you the opportunity to quickly develop your career. We value daily collaboration and teamwork, reaping the benefits of working on site/office based.
Key accountabilities
Business Planning
Accurate forecasting of sales and pricing by customer on a weekly/monthly/quarterly/annual basis INEOS Remote Jobs Customer Support Jobs
Assist management in developing annual sales budget and target accounts.
Management of customer offtake to balance production volumes/inventory with customer demand
Maintain a detailed knowledge of market developments (including competitor activities) and customer applications and opportunities for competitive advantage.
Contract Management & Margin growth.
Understand in detail your customer contracts and work collaboratively to ensure compliance and define and implement a plan to maintain/grow margin in your assigned territory.
Clearly define your customer requirements to our customer service team and work closely to ensure we meet your customer expectations to ensure high customer satisfaction.
Work with the business team to find ways to grow margin and profitability.
Closely manager our credit exposure and payment performance of our customer whilst finding opportunities to reduce credit terms. INEOS Remote Jobs Customer Support Jobs
Relationship management
Perform routine account management functions such as client site visits, manage price adjustments, timely submission of commercial proposals, long term development of client relationships, assist the Customer Service Representative in support of the account.
Establish a sales relationship with all targeted customers, stabilizing and securing the existing business. INEOS Remote Jobs Customer Support Jobs
Work closely with our technical and logistics teams to build relationships in some of our high service accounts and follow through with after-sale technical support to facilitate development of a broad and deep relationship base with multiple contact points at each customer.
Provide direction to Customer Service department; resolve customer complaints regarding sales and service. INEOS Remote Jobs Customer Support Jobs
Prepare complete, clear, and concise quotes/proposals/bids for customers.
Demonstrate an overall knowledge of company’s product line, modes of transportation, end uses, manufacturing processes, technical information and competition.
Write sales reports based on all interactions (visits/calls) with current or potential customers and share with relevant colleagues.
Business Development & Sustainability
Understand in detail your customer requirements on sustainability and work with our Business. teams to develop offers that enhance margins and drive competitive advantage competitive advantage. INEOS Remote Jobs Customer Support Jobs
Ensure our customer volume demands are aligned with our production capability and optimised to maximise margin.
Other duties as may be required from time to time.
About you
You will bring with you your previous sales experience and management of large blue-chip accounts, ideally gained in the chemicals industry. The role will utilize your honed selling and negotiations skills as well as test your ability to identify and quickly assess potential opportunities.
You’ll possess excellent communication, interpersonal and management skills to contribute to our open communication culture. Through data analysis and observations identify methods to improve sales performance and effectiveness through better territory management and sales skills.
Given our customer base, we can flex on your base location however you will need to live within a reasonable commuting distance of a main international airport.
Language skills should include fluency in French and or Spanish as well as English, other additional European languages are advantageous. INEOS Remote Jobs Customer Support Jobs
Level of education & Experience in general
Degree level education in science or business.
Previous sales experience and management of large blue-chip accounts, ideally in chemicals industry. INEOS Remote Jobs Customer Support Jobs
Extended experience in technical and commercial functions – sales, marketing, purchasing.
High level of business/commercial acumen together with strong analytical skills.
Strong language skills, fluent in English and one of French or Spanish
German and other languages advantageous
50-80% travel, primarily to customer locations and operations sites, INEOS Acetyls plant location and INEOS Acetyls head-office.
Technical Skills
Very strong analytical and data science skills. INEOS Remote Jobs Customer Support Jobs
Strong understanding and ability to deal with regulation, politics, governance, and standards within the chemical sector at national and international level.
Highly developed selling and negotiation skills.
Ability to rapidly understand and interpret information on market dynamics.
Sound understanding of financial data. INEOS Remote Jobs Customer Support Jobs
Strong competence with standard business software (Excel / Word / PowerPoint / SAP / Notes).
Good understanding of the chemistry and production processes.
Behavioural Skills
Creative and entrepreneurial.
Excellent interpersonal, relationship building and networking skills.
A team player. INEOS Remote Jobs Customer Support Jobs
Comfortable operating in areas with a significant level of autonomy.
Able to identify and quickly assess potential opportunities.
Ability to handle multiple projects/account dialogs/negotiations in parallel.
Highly motivated, self-reliant, and proactive mindset. INEOS Remote Jobs Customer Support Jobs
Must be exceptionally comfortable and effective in a group presentation setting and possess excellent presentation skills that demonstrate product and market knowledge and confidence.
About The INEOS Company:
INEOS is a British multinational chemical company, founded in 1998 by Jim Ratcliffe. Headquartered in London, it has rapidly grown to become one of the largest chemical companies in the world. INEOS specializes in the production of petrochemicals, specialty chemicals, and oil products, with a diverse portfolio spanning sectors like plastics, pharmaceuticals, automotive, and energy.
The company’s growth strategy has largely involved acquisitions, often buying assets from major corporations seeking to streamline their operations. This aggressive expansion has allowed INEOS to build a significant presence across Europe, North America, and Asia. With over 30 business units, it operates over 180 manufacturing facilities in more than 25 countries, and it employs thousands of people worldwide.
INEOS has a reputation for its focus on operational efficiency and cost management. It emphasizes high-quality production, lean operations, and a strong commitment to safety. The company has also ventured into sports and other ventures beyond its core chemical business, notably becoming involved in Formula 1 with the Mercedes-AMG Petronas team, backing a cycling team (INEOS Grenadiers), and sponsoring the America’s Cup yachting event.
In recent years, INEOS has also shown interest in environmental sustainability, recognizing the need for the chemical industry to address climate change. It has announced plans to invest in new technologies and processes that reduce carbon emissions and promote recycling. This includes commitments to reduce plastic waste and develop greener production methods, demonstrating the company’s efforts to align with global sustainability goals.
Overall, INEOS is a key player in the chemical industry, known for its rapid expansion, operational efficiency, and growing focus on sustainability
INEOS Remote Jobs Customer Support Jobs
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