Description of the full position:
Breckenridge Grand Vacations is a luxury resort development, ma

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rketing, and management company that has earned a reputation as a top national and Colorado workplace on a consistent basis. A concierge is needed at Grand Timber Logde. This position offers a variety of concierge services to resort owners and guests, with a focus on booking sales tours. In addition, this position is in charge of premium gifting and supports Breckenridge Grand Vacations’ marketing and sales efforts. On October 22, 2024, the application period comes to an end.

The Denver Post named BGV the best large workplace in Colorado in 2018 on the basis of anonymous employee feedback. We were once more in the top five in 2020. We were named a national top workplace by USA Today in 2023 and 2024! BGV is all about sharing smiles, which includes making our employees smile! Visit breckenridgegrandvacations.com to learn more about BGV, including our three-decade track record of success. The successful candidate’s salary will be determined by their work-related education, training, and experience. By law, BGV will not request information about a candidate’s age or salary history in order to determine a candidate’s salary offer. BGV’s unique FUN benefits include programs for ski/rec center passes and ski medallions, lodging and purchase discounts, discounts on outdoor gear, access to BGV’s Ball Arena suite in Denver for concerts and events, Rockies, Avalanche, Nuggets, and Rapids tickets, access to local events, employee outings, team sports, discounted vacations through Interval International, and the legendary BGV Holiday Party are also included in this position.
SUMMARY: This position offers a variety of concierge services to resort owners and guests, with a focus on booking sales tours. In addition, this position is in charge of premium gifting and supports Breckenridge Grand Vacations’ marketing and sales efforts.

Essential responsibilities and duties include: Not limited to, but including:

Organize in-house sales tours with qualified customers who are staying at Breckenridge Grand Vacations properties.
In accordance with the OPC manual’s rules and procedures, book tours into the appropriate slots.
manage reservations for day use and parking.
Call the guests who have booked a tour to confirm.
Call guests who have upcoming reservations and offer gift premiums that are appropriate.
Complete and keep track of all required paperwork for promotional incentives that are given to each owner or guest.
Perform tour and sales reports as required.
Every day, replenish each work area with the appropriate materials and clean it.
All marketing and service supplies should be kept in sufficient quantities.
Maintain adherence to the company’s policies and procedures, as well as the Department Core Standards, Company Culture, and Hospitality Standards.

Be the “End of the Line” and deal with everything that comes your way instead of passing it on.
Follow up on any issue that was not fully resolved when the guest or owner made the initial request, always taking into account what they thought was appropriate.
Respond promptly to all correspondence via voicemail and email.
Be helpful and courteous at all times and maintain a positive working relationship with guests, owners, coworkers, and vendors to fulfill concierge-related requests.
At all times, dress appropriately, wear your name badge, and adhere to the company’s appearance guidelines.
Participate in department staff meetings and company-wide training sessions.
POSITIVE POSITIONS: Activities that aren’t considered necessary for the job:

Assign additional responsibilities.
Participate in the company’s sustainability initiatives and recycle, compost, and conserve resources in accordance with the company’s guidelines.

Requirements:
QUALIFICATIONS: This position must be able to complete each essential task satisfactorily in order to succeed at this job. The listed requirements represent the required knowledge, ability, or skill. In order to enable people with disabilities to carry out the essential responsibilities, reasonable adjustments can be made.

COMPETITIONS, SKILLS, and Contributions: A person should have the qualities, abilities, and skills listed below in order to succeed at their job. Be self-motivated, pay attention to detail, and demonstrate accuracy and thoroughness. Take initiative and perform tasks without being asked. Give and receive feedback and ask for clarification when necessary. Treat people with respect and consideration. Approach others tactfully. Accept valid suggestions for performance improvement. Deal with rejection well. Stay informed on the Company, ski resort, and town developments and communicate with others when necessary. Strive to develop skills, sharing expertise with others. Observe safety procedures and report potentially unsafe conditions.

EDUCATION/EXPERIENCE: A high school diploma or a general education degree (GED), one to three months of relevant work experience or training, or an equivalent combination of education and experience, are required.

Computer Knowledge: Intermediate proficiency with the applications of Microsoft Office (Outlook, Word, and Excel). ability to use common office tools like a phone, calculator, fax machine, and copier. must be familiar with using search engines and the internet. ability to type using a touch keyboard, use a personal computer, and accurately record time worked using the company’s timekeeping system in the appropriate department

SKILLS IN LANGUAGE: English proficiency in speaking, writing, interpreting, and reading ability to read and comprehend brief correspondence, memos, simple instructions, safety guidelines, operating and maintenance instructions, and procedure manuals. ability to write routine reports and simple letters. ability to communicate effectively with owners, guests, and other organization employees in small groups and one-on-one settings.

Skills in Mathematics: ability to use whole numbers and decimals to add, subtract, multiply, and divide in all units of measurement. ability to multiply and divide with 10s and 100s, as well as add and subtract two-digit numbers. ability to figure out numbers and amounts like discounts, interest, and commissions.

Capacity for Reasoning: ability to follow written or verbal instructions precisely and unobtrusively using common sense. ability to solve problems in standard circumstances that involve a few specific variables.

DEMANDS PHYSICAL: To successfully carry out the essential duties of this position, an employee must meet the physical requirements outlined here.

Over two thirds of the time, stand for particularly long periods of time.
Over two thirds of the time, talk to resort guests, owners, and coworkers over the phone and in person. Under one third of the time, walk, sit, stoop, kneel, crouch, or crawl.
Handle, feel, grasp, and reach with hands and fingers less than 1/3 of the time.
Under one-third of the time, perform wrist, hand, and finger exercises.
Utilizing your upper extremities to thrust forward, downward, or outward less than 1/3 of the time, push against something with force.
Pull with your upper extremities to draw, haul, or tug objects in less than a third of the time in a sustained motion.
Lift between 10 and 25 pounds in less than a third of a second.
requires close vision, distance vision, color vision, peripheral vision, and depth perception.
Environment for Work: The employee’s exposure to the surrounding environment:

Over two-thirds of the time, the workplace or administrative setting is free of significant adverse environmental conditions.
In and around the pet-friendly resort, pets and pet dander.
Noise is moderate.

Benefits of Remote Jobs

Flexibility: Employees can often choose their working hours, making it easier to balance personal and professional commitments.

Reduced Commuting: Eliminating the daily commute saves time and money, leading to increased productivity and less stress.

Access to a Broader Talent Pool: Employers can recruit talent from anywhere, not limited to local candidates.

Cost Savings: Companies can save on overhead costs related to office space, utilities, and supplies, while employees save on commuting and work-related expenses.

Increased Productivity: Many remote workers report higher levels of productivity due to fewer office distractions.

Improved Work-Life Balance: The flexibility of remote work can lead to a healthier work-life balance, reducing burnout.

Diverse Work Environment: Remote work often fosters a diverse workforce, as employees can come from various geographic and cultural backgrounds.

Qualifications for Remote Jobs

Technical Skills: Depending on the role, proficiency in specific software, tools, or programming languages is often required.

Self-Discipline: The ability to stay focused and manage time effectively without direct supervision is crucial.

Communication Skills: Strong written and verbal communication skills are essential for collaborating with team members and clients remotely.

Problem-Solving Abilities: Employees should be able to tackle challenges and find solutions independently.

Adaptability: Being open to learning new tools and adjusting to different work environments or tasks is important.

Prior Experience: Many remote positions prefer candidates with previous remote work experience or relevant industry experience.

Organizational Skills: The ability to manage multiple tasks and prioritize effectively is critical for success in a remote setting.

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