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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : Lotus Cars
Descriptions:
Lotus Cars Remote Jobs Customer Support Jobs
We are seeking a highly motivated and experienced Automotive Customer Experience Manager to join our team at Lotus Cars UK. As a Customer Experience Manager, you will be responsible for providing support to Management and Team Members to provide exceptional customer service, fostering customer loyalty, and driving overall customer satisfaction.
Lotus Cars Remote Jobs Customer Support Jobs
Responsibilities:
Embrace and implement customer experience strategies and initiatives to enhance customer satisfaction and loyalty.
Monitor and collaborate with sales, service, and parts departments to ensure a seamless customer experience across the whole customer journey and all dealership operations.
Monitor and evaluate customer feedback, reviews, and surveys to identify areas for improvement.
Support and assist Department Managers and Team Members to resolve escalated customer issues and complaints in a timely and satisfactory manner.
Stay updated on industry trends, customer preferences, and competitive landscape to drive continuous improvement in customer experience.
Support Management and Team Members in developing and maintaining strong relationships with customers, ensuring personalized attention and a positive dealership experience.
Analyze customer data and metrics to measure customer satisfaction, identify trends, and provide actionable insights to management.
Lead and align with global functions on OK-to-buy and recall decisions.
Lotus Cars Remote Jobs Customer Support Jobs
Qualifications and Experience:
Experience in a customer service or customer experience management role within the automotive industry or similar.
Bachelor’s degree in Business , Marketing or Communication.
In-depth knowledge of automotive dealership operations and the sales process or similar industry.
Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with customers and staff.
Strong leadership and team management abilities.
Exceptional problem-solving and conflict resolution skills.
Proficient in customer relationship management (CRM) software and Microsoft Office Suite.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
A customer-centric mindset with a passion for delivering exceptional experiences.
Lotus Cars Remote Jobs Customer Support Jobs
About The Lotus Cars Company:
Lotus Cars, a renowned British automotive manufacturer, is celebrated for its expertise in designing and producing high-performance sports cars. Established in 1952 by Colin Chapman, Lotus has a legacy rooted in motorsport innovation and engineering excellence. Its philosophy, “Simplify, then add lightness,” has guided the company’s approach to vehicle design, focusing on reducing weight to improve speed, agility, and driving dynamics.
The company’s most iconic models include the Lotus Elise, Exige, and Evora, each embodying the brand’s commitment to lightweight construction and thrilling driving experiences. Lotus has consistently used advanced materials and engineering techniques to create vehicles that are both dynamic and efficient, appealing to driving enthusiasts and sports car aficionados worldwide.
Throughout its history, Lotus has also made significant contributions to Formula One racing, with the Lotus F1 team achieving considerable success in the 1960s and 1970s. The team’s innovative designs and Chapman’s engineering prowess revolutionized the sport, leading to several championship victories.
In recent years, Lotus has been at the forefront of electric vehicle development, exemplified by the Lotus Evija, an all-electric hypercar. This transition toward electrification reflects the brand’s adaptation to modern automotive trends while maintaining its focus on performance and innovation.
Today, Lotus operates under the ownership of Geely, a major Chinese automotive group, providing the resources to expand its product range and global presence. Despite this change in ownership, the brand continues to uphold its British heritage and engineering excellence, ensuring that Lotus remains synonymous with lightweight, high-performance sports cars
Lotus Cars Remote Jobs Customer Support Jobs
Lotus Cars Remote Jobs Customer Support Jobs In RealJobs
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