Marriott Remote From Home $32/Hour

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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: $35-$45/Hour
Location: United States
Company: Marriott

Description:

Marriott Remote From Home $32/Hour

Job Summary

Communicates service needs to chefs and stewards throughout functions. Totals charges for group functions, and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service. Verifies proper centerpieces are displayed on every table. Inspects the cleanliness and presentation of all china, glass, and silver prior to use. Checks in with guests to verify satisfaction. Sets tables according to type of event and service standards. Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintains cleanliness of work areas throughout the day. Supports compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest/event and employee satisfaction and maximize financial performance.

Marriott Remote From Home $32/Hour

Candidate Profile

Education and Experience

High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.

If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.

Marriott Remote From Home $32/Hour

Preferred

Experience running a shift, scheduling, Performance Manage PAF’s, Problem Solving, Running Day-to-Day Operation, Hospitality Skills.

Marriott Remote From Home $32/Hour

Core Work Activities

Management of Event Operations associated with Banquets, Event Services

Verifies meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
Leads shifts and actively participates in the servicing of events.
Adheres to and reinforces all standards, policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.).
Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy, water service) and other controllable supplies.
Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff, Forecast, Department and Intradepartmental).
Attends pre-event/pre-convention meetings as needed to understand group needs.
Communicates critical information to the Banquet, Event Services and Event Technology teams.
Conducts room function inspections prior to each event to ensure the room is set according to specifications.
Delegates tasks to ensure room sets are “on time” and meet Event Management Standards.
Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores.
Maintains attendance log for Banquet, Event Service and Event Technology employees.
Manages departmental inventories and assets including par levels and maintenance of equipment.
Orders supplies for the department (e.g., china, glass, silver, buffet equipment, and other service equipment needs).
Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits.
Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
Practices and executes brand specific meeting services program per Brand Standard (Redcoat Program, PlumPerfect Program, etc.)
Assists with the Event Technology/Audio Visual team when necessary in order to ensure customer satisfaction.
Works with Event Planning team to verify flawless delivery of events.

Marriott Remote From Home $32/Hour

Leading Teams in Day-to-Day Activities Holding Teams to High Work Standards while Modeling those Standards

Verifies knowledge and understanding of OSHA regulations are up to date.
Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
Participates in the development and implementation of corrective action plans.

Marriott Remote From Home $32/Hour

Providing Exceptional Customer Service

Encourages employees to provide excellent customer service within guidelines.
Handles guest problems and complaints, seeking assistance from manager as necessary.
Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from manager as necessary.
Meets and greets guests.
Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction.

Marriott Remote From Home $32/Hour

Assisting in Human Resource Activities

Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews.
Supports training when appropriate.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Schedules employees to ensure shift coverage and meet business demands and productivity goals.

Marriott Remote From Home $32/Hour

About The Marriott Company:

Marriott International, Inc., is a leading global hospitality company based in Bethesda, Maryland, USA. It was founded in 1927 by J. Willard Marriott and his wife, Alice Marriott, originally as a root beer stand. Over the decades, the company evolved into one of the largest and most recognized hotel chains in the world.

Marriott operates and franchises a vast portfolio of hotel brands, offering a diverse range of accommodations from luxury to budget-friendly. Its brands include Marriott Hotels, Sheraton, The Ritz-Carlton, St. Regis, W Hotels, JW Marriott, Courtyard by Marriott, Fairfield by Marriott, and many more. This extensive brand portfolio allows Marriott to cater to various customer segments and market needs.

With operations in over 130 countries, Marriott manages over 7,000 properties worldwide. Its loyalty program, Marriott Bonvoy, is one of the largest in the hospitality industry, providing members with exclusive benefits, such as points for free nights, elite status, and unique experiences.

Marriott is committed to sustainability and social responsibility, with initiatives focused on reducing environmental impact, promoting diversity and inclusion, and supporting local communities. The company’s Serve 360 program is designed to align business practices with the United Nations Sustainable Development Goals (SDGs).

Throughout its history, Marriott has remained at the forefront of hospitality innovation, leveraging technology to enhance customer experiences and streamline operations. The company’s resilience and adaptability have enabled it to maintain a strong market position despite challenges in the travel and tourism industry.

Overall, Marriott’s reputation for quality service, extensive brand portfolio, and commitment to sustainability make it a major player in the global hospitality sector

Marriott Remote From Home $32/Hour

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