Marriott Store Jobs Near Me $31 An Hour

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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: $35-$45/Hour
Location: United States
Company: Marriott

Description:

Marriott Store Jobs Near Me $31 An Hour

Job Summary

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Marriott Store Jobs Near Me $31 An Hour

Candidate Profile

Education and Experience

High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

Marriott Store Jobs Near Me $31 An Hour

Core Work Activities

Managing Event Logistics and Operations

Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
Adheres to all standards, policies, and procedures.
Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
Manages group room blocks and meeting space for average to large-sized assigned groups.
Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
Uses his/her judgment to integrate current trends in event management and event design.
Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
Participates in customer site inspections and assists with the sales process as necessary.
Performs other duties as assigned to meet business needs.
Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Marriott Store Jobs Near Me $31 An Hour

Ensuring and Providing Exceptional Customer Service

Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
Empowers employees to provide excellent customer service.
Sets a positive example for guest relations.
Coordinates and communicates event details both verbally and in writing to the customer and property operations.
Makes presence known to customer at all times during this process.
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
Follows up with customer post-event.
Responds to and handles guest problems and complaints.
Uses personal judgment and expertise to enhance the customer experience.
Stays available to solve problems and/or suggest alternatives to previous arrangements.
Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Interacts with guests to obtain feedback on product quality and service levels.
Ensures hourly employees understand expectations and parameters for event activities.

Marriott Store Jobs Near Me $31 An Hour

Leading Event Management Teams

Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Marriott Store Jobs Near Me $31 An Hour

Supporting and Coordinating with the Sales and Marketing Function

Assists in the sales process and revenue forecasting for customer groups.
Up-sells products and services throughout the event process.
Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Marriott Store Jobs Near Me $31 An Hour

Conducting Human Resources Activities

Reviews comment cards and guest satisfaction results with employees.
Observes service behaviors of employees and provides feedback to individuals and/or managers.
Assists in the development and implementation of corrective action plans.
Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
Works with the property staff and customers to address operational challenges associated with his/her group.
Performs other duties as assigned to meet business needs.

Marriott Store Jobs Near Me $31 An Hour

The salary range for this position is $56,000.00 to $76,000.00 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott Store Jobs Near Me $31 An Hour

About The Marriott Company:

Marriott International, Inc., is a leading global hospitality company based in Bethesda, Maryland, USA. It was founded in 1927 by J. Willard Marriott and his wife, Alice Marriott, originally as a root beer stand. Over the decades, the company evolved into one of the largest and most recognized hotel chains in the world.

Marriott operates and franchises a vast portfolio of hotel brands, offering a diverse range of accommodations from luxury to budget-friendly. Its brands include Marriott Hotels, Sheraton, The Ritz-Carlton, St. Regis, W Hotels, JW Marriott, Courtyard by Marriott, Fairfield by Marriott, and many more. This extensive brand portfolio allows Marriott to cater to various customer segments and market needs.

With operations in over 130 countries, Marriott manages over 7,000 properties worldwide. Its loyalty program, Marriott Bonvoy, is one of the largest in the hospitality industry, providing members with exclusive benefits, such as points for free nights, elite status, and unique experiences.

Marriott is committed to sustainability and social responsibility, with initiatives focused on reducing environmental impact, promoting diversity and inclusion, and supporting local communities. The company’s Serve 360 program is designed to align business practices with the United Nations Sustainable Development Goals (SDGs).

Throughout its history, Marriott has remained at the forefront of hospitality innovation, leveraging technology to enhance customer experiences and streamline operations. The company’s resilience and adaptability have enabled it to maintain a strong market position despite challenges in the travel and tourism industry.

Overall, Marriott’s reputation for quality service, extensive brand portfolio, and commitment to sustainability make it a major player in the global hospitality sector

Marriott Store Jobs Near Me $31 An Hour

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