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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : Meggitt PLC

Descriptions:
Meggitt Remote Jobs Customer Support Jobs

We are a global leader in the research, design, integration, manufacture, certification, and lifetime service of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, lubrication, and pneumatic systems and components for aerospace and other high-technology markets. We support the world’s aircraft and aero engine manufacturers, providing a century of experience and innovation for commercial and military aircraft.

Joining our team means, you are helping to deliver our purpose of ‘Enabling Engineering Breakthroughs that Lead to a Better Tomorrow. A career at Parker Meggitt offers boundless potential for professional and personal growth. You will work alongside the brightest minds in the world, help develop innovative technology and products, and contribute to our company’s goal of solving the world’s greatest engineering challenges.

We have succeeded in employing the top talent in the industry by focusing our hiring efforts on the individual, not the job description. If you are an inquisitive thinker with great ideas and a desire to succeed, we will find the perfect spot for you on our team.

Meggitt Remote Jobs Customer Support Jobs

Summary

The Customer Account Representative is the first point of contact for many of Parker Meggitt’s customers. They are responsible for delivering a world-class service and support the business by responding to customer enquiries, updating the business systems, collaborating internally to prepare and deliver quotations, and joining with the planning team to accurately forecast demand. The Customer Account Representative will serve as the primary interface responsible for ensuring the most efficient and positive relationship with Parker Meggitt’s customers, while enabling level-loading of production and expeditious resolution of customer assertions.

Meggitt Remote Jobs Customer Support Jobs

Responsibilities

Responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system.
Raise quotes and customer documentation, prioritising workload to ensure the customer receives an excellent service at all times.
Respond to various customer emails and phone calls to manage their orders and enquiries; the Customer Account Representative will serve as the primary point of contact by customers’ buyers and supply chain personnel.
Coordinate site visits to Parker Meggitt’s facilities and set-up customer meetings as required.
Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
Track and reconcile internal and external customer score cards, which includes verification of the metrics by which Parker Meggitt is judged.
Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to produce accurate quotes.
Use SAP (or equivalent ERP system) product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.
Upon receipt of orders for “out-of-production” products, gather the information necessary to prepare a quotation, which includes pricing, production lead time and Parker Meggitt terms and conditions.

Meggitt Remote Jobs Customer Support Jobs

Qualifications

Minimum 2 years’ experience in a similar Customer facing role.
Computer literacy including competence in Advanced Microsoft Excel, PowerPoint Word.
SAP Experience is essential to be successful in the position.
Experience within Aerospace or other High Technology industry would be an asset.
Focused, committed with ability to work with minimal supervision.
Capable of driving projects through to completion.
Exceptional interpersonal skills with the ability to communicate verbally and in writing at all levels internally and externally.
Outstanding negotiating and influencing skills.
Creative with ability to think outside the box – excellent problem solving skills.

Meggitt Remote Jobs Customer Support Jobs

What we offer

Parker Meggitt is proud to offer a competitive total rewards framework designed with our colleagues’ health, wealth, and well-being in mind to help our employees balance a successful career. Our competitive package will include:

Early finish on Fridays.
Career progression opportunities.
Buy & sell holiday.
Company shares buying scheme.
Pension Scheme up to 10% company contribution.
Employee Assistance Program for Health & Wellbeing.
Employee Perkz – offering our employees discounts on a huge variety of goods and services.
Income Protection.
Employee Resource Groups.
Volunteering day off.

Meggitt Remote Jobs Customer Support Jobs

About The Meggitt PLC Company:

Meggitt PLC, now part of Parker Hannifin Corporation, is a prominent British engineering company specializing in the aerospace, defense, and energy sectors. Founded in 1947 by engineer Captain Ivan A. Meggitt, the company has grown to be a key player in the development of advanced components and systems.

Headquartered in the UK, Meggitt has a strong global presence with manufacturing and service facilities across North America, Europe, and Asia. The company’s core focus is on creating high-performance systems for applications like aircraft landing gear, braking systems, sensors, and thermal management solutions.

In aerospace, Meggitt is known for its role in providing critical systems to both civil and military aircraft. The company’s expertise extends to components like fire protection systems, fuel systems, and engine monitoring systems. In defense, Meggitt supports various military platforms with key components, while in the energy sector, it offers advanced monitoring and control systems for power generation and other industrial applications.

In 2021, Parker Hannifin Corporation, an American conglomerate specializing in motion and control technologies, announced its intention to acquire Meggitt, finalizing the acquisition in 2022. This acquisition strengthened Parker Hannifin’s aerospace portfolio and allowed Meggitt to leverage Parker’s broader resources and capabilities.

Meggitt’s ongoing commitment to innovation, safety, and sustainability makes it a significant player in the engineering sector, contributing to advancements in technology and performance across its markets

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