Member Support Representative II – Verifications id-3254

Benefits
Pulled from the full expected set of responsibilities
Dental protection

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Health care coverage
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Full expected set of responsibilities
Organization Outline
ID.me is a high-development endeavor programming organization that works on how individuals demonstrate and share their character on the web. The organization engages individuals to control their information through a convenient and trusted login, and that implies they don’t have to make another secret phrase while visiting locales that have the ID.me button. ID.me’s computerized personality network has more than 117 million enlisted individuals, and is utilized by fourteen government organizations, offices in 30 states and north of 600 enterprises for secure character sealing and confirmation.

ID.me’s innovation satisfies the government guidelines for shopper verification set by the Trade Office and is supported as a NIST 800-63-3 IAL2/AAL2 qualification specialist co-op by the Kantara Drive. As well as assisting individuals with controlling their accreditations and information, the organization’s “No Character Abandoned” drive endeavors to extend computerized admittance and consideration for all individuals. The organization offers different pathways to character confirmation – online self-serve, live video visit specialists, and face to face. ID.me is enthusiastic about building a strong character network that doesn’t think twice about for generally underserved gatherings.

ID.me has gotten various honors including Deloitte’s 2023 Innovation Quick 500, Washington Business Diary’s Quickest developing Organizations, Business visionary Magazine’s 100 Splendid Organizations and Money Road Diary’s Startup of the Year finalist. In ongoing quarters, ID.me reported it brought $132 million up in Series D subsidizing, drove by Viking Worldwide Financial backers with cooperation from CapitalG, Morgan Stanley Contrast, FTV Capital, PSP Development, Auctus Speculation Gathering, Moonshots Capital, and Scout Adventures. ID.me’s latest round acquires the complete speculation ID.me to more than $275 million since its establishing in 2010.

Job Outline

As a Part Backing Delegate II-Checks, you will assume an essential part in guaranteeing the security and precision of our virtual part confirmation process. You will draw in with individuals by means of video calls, directing them through the confirmation cycle while conveying remarkable client care.

Obligations:

Conducts inbound video confirmation calls with individuals, guaranteeing a well disposed and proficient experience
Confirm part personalities across different networks by mentioning and approving required documentation
Address part requests and concerns connected with the confirmation cycle
Help with account recuperation to follow, oversee and determine individuals’ issues, guaranteeing a protected and effective goal
Embrace and carry out the strategies and methods given by authority during instructing/instructional meetings to accomplish wanted objectives
Stick to the organizations Quality Affirmation program and the related approaches
Work together with group leads and the board to improve the confirmation interaction
Remain refreshed on organization arrangements, methodology, and industry guidelines
Instruction and Experience:

Secondary school certificate or comparable required
No less than two years of involvement with client care job ideally in a contact community climate
Capability in utilizing Macintosh and/PC stages for everyday activities
Capability in utilizing video conferencing programming like Zoom
Capability in utilizing Google Suite
Capability in utilizing tagging programming like Zendesk
Required Abilities and Skills:

Brilliant composed and verbal relational abilities
Brilliant relational abilities and fit for de-heightening struggle
Reliably exhibits dependability and unwavering quality in participation
Capacity and eagerness to work in-office five days out of each week
Capacity to deal with delicate data with classification
Capacity to flourish in a high speed climate when there are changing needs
Capacity to be a cooperative person with a solid, self-overseeing hard working attitude
Capacity to be a self-starter intensely for learning and consistent improvement
Actual Necessities:

Drawn out periods sitting at a work area and dealing with a PC
What We Offer:

Full-Time Hours: 40 hours out of each week plan, with extra time potential open doors!
Our Contact Place is an all day, every day activity, we have different movements to browse
Cutthroat compensation and advantages bundle
Shift differential for evenings and expedites
Clinical, Dental, and Vision Protection
Qualified for 15 days of accumulated Took care of Time every year
Paid preparing and progressing proficient turn of events
ID.me candidates should have the option to pass a personal investigation including: criminal foundation and a survey of credit reports (not FICO ratings).

ID.me keeps a workplace liberated from separation, where representatives are treated with poise and regard. All ID.me representatives share in the obligation regarding satisfying our obligation to rise to business opportunity. ID.me victimizes no representative or candidate based on age, parentage, variety, family or clinical consideration leave, orientation personality or articulation, hereditary data, conjugal status, ailment, public beginning, physical or mental handicap, political connection, safeguarded veteran status, race, religion, sex (counting pregnancy), sexual direction, or some other trademark safeguarded by pertinent regulations, guidelines and mandates. ID.me sticks to these standards in all parts of work, including enlistment, employing, preparing, pay, advancement, advantages, social and sporting projects, and discipline. Likewise, ID.me’s strategy is to give sensible convenience to qualified representatives who have safeguarded handicaps to the degree expected by material regulations, guidelines and statutes where a specific worker works. Upon demand we will give you more data about such facilities.

Member Support Representative II – Verifications id-3254