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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Nationwide

Description:

Nationwide Remote Jobs Customer Support Jobs

What you’ll be doing

Some areas you will be responsible for:

Providing analytical support to the Customer Resolutions operational teams and supporting business areas to enable effective oversight and performance management
Developing and maintaining the analytical capability, maximising efficiency and maintaining effective relationships with key stakeholders across the CR function
Collating, manipulating and translating data into clear, concise reporting to support the operational areas with their daily performance.
Collating and producing weekly and monthly updates to provide informative summarised performance updates to senior management to support with wider conversations and decision making
Supporting on MI impacts following System changes and understanding the data flow from the complaints system Respond to usable output data.
Understanding data flows from PowerApps tooling in the Remediations area to create reporting to support the operational teams

Nationwide Remote Jobs Customer Support Jobs

About you

We are looking for someone who is highly organised whilst managing varying demands, who can work under their own initiative, is able to prioritise work effectively and adhere to strict deadlines. We want someone who can quickly build rapport and relationships with key stakeholders to understand their needs in order to provide the service level required.

As a minimum you’ll need to have or be:

Advanced knowledge and experience using Microsoft Excel; familiar with data manipulation techniques and attention to detail, with experience in VBA coding
Experience using SAS, SQL etc and applying it to dynamic situations to achieve the desired outcome
Experience using and building in Power BI; as a relatively new tool introduced to the society, exposure to Power BI may be minimal but would key in role
Good working knowledge and a background of data interrogation, automation and analysis, with a keen eye for detail
Strong numerical and analytical skills, able to interpret data into meaningful outputs to key stakeholders
Experience in producing high quality reporting, translating data into readable for all audiences
Comfortable working with minimal supervision and within tight deadlines, managing your own time effectively to meet objectives.

Nationwide Remote Jobs Customer Support Jobs

Would be nice if you had:

Knowledge of the complaints process and experience in using Respond and/or remediation tooling as a front end user.
Strong communication and stakeholder management experience to aid with requirements gathering and presenting outputs

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

Say it straight – This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
Push for better – This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
Get it done – This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

Nationwide Remote Jobs Customer Support Jobs

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
Up to 2 days of paid volunteering a year
Life assurance worth 8x your salary
A great selection of additional benefits through our salary sacrifice scheme
Wellhub – Access to a range of free and paid options for health and wellness.
Access to an annual performance related bonus
Access to training to help you develop and progress your career
25 days holiday, pro rata

Nationwide Remote Jobs Customer Support Jobs

About the Nationwide Company :

Nationwide Building Society, commonly referred to as Nationwide, is one of the largest and most well-known financial institutions in the United Kingdom. Established in 1846 as the Provident Union Building Society, it has since grown into a mutual organization with over 160 years of history and experience in providing a range of financial products and services.

As a mutual building society, Nationwide is owned by its members, who are also its customers. This means that rather than being driven by shareholder profits, Nationwide’s focus is on serving the needs of its members and the wider community. This ethos is reflected in its commitment to offering fair and transparent financial solutions, as well as its dedication to corporate social responsibility.

Nationwide operates a network of branches across the UK, providing personal banking services such as current accounts, savings accounts, mortgages, loans, and insurance products. In addition to its physical branches, Nationwide offers online and mobile banking services, allowing customers to manage their finances conveniently and securely from anywhere.

One of Nationwide’s key strengths is its emphasis on customer service and satisfaction. It consistently ranks highly in customer satisfaction surveys and has won numerous awards for its commitment to putting customers first. Whether through its friendly branch staff, knowledgeable call center representatives, or user-friendly digital platforms, Nationwide strives to make banking simple, straightforward, and accessible for all.

Beyond its core banking activities, Nationwide is also actively involved in supporting communities across the UK through various initiatives and partnerships. It is committed to promoting financial literacy and inclusion, tackling homelessness, and reducing its environmental impact.

In summary, Nationwide is a trusted and respected financial institution in the UK, known for its mutual ownership structure, customer-centric approach, and commitment to social responsibility. With its extensive range of products and services, nationwide presence, and dedication to serving the needs of its members, Nationwide continues to play a vital role in the financial lives of millions of people across the country

Nationwide Remote Jobs Customer Support Jobs

Nationwide Remote Jobs Customer Support Jobs In RealJobs

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