Nike Customer Support Jobs (Work From Home, Remote)
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: $35-$45/Hour
Location: United States
Company: Nike
Description:
As the largest 100% employee-owned company in the resource recovery industry, Nike has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment. Nike Customer Support Jobs (Work From Home, Remote)
We are a team of trusted advisors and partners committed to superior customer service. We are a diverse group with a shared commitment to excellence and providing high caliber service. We are a collaborative and supportive team and looking for a motivated self-starter to join us! Nike Customer Support Jobs (Work From Home, Remote)
We encourage Nike employees to G.R.O.W. with Us professionally and personally by:
Giving Back to our communities. Nike Customer Support Jobs (Work From Home, Remote)
Recovering Resources to achieve their best and highest use.
Owning a company that provides quality service and protects the environment.
Working Together to achieve our common vision, a world without waste. Nike Customer Support Jobs (Work From Home, Remote)
You can G.R.O.W. with Us by becoming our Customer Service Specialist
THE ROLE
Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. Nike Customer Support Jobs (Work From Home, Remote)
ESSENTIAL RESPONSIBILITIES INCLUDE, AND NOT LIMITED TO:
Answers telephone or greets customers at counter. Nike Customer Support Jobs (Work From Home, Remote)
Provides information about collections, rates, billing, and account status promptly and correctly.
Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties. Nike Customer Support Jobs (Work From Home, Remote)
Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service. Nike Customer Support Jobs (Work From Home, Remote)
Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Six months of related experience and/or training.
Computer programs, including Microsoft Office suite of applications.
High school diploma or GED required.
Bachelor’s degree preferred. Nike Customer Support Jobs (Work From Home, Remote)
Skill and/or Ability to:
Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans. Nike Customer Support Jobs (Work From Home, Remote)
Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems. Nike Customer Support Jobs (Work From Home, Remote)
Demonstrates ability to use computers and technology capabilities.
Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
Effectively and productively engages with others and establishes trust, credibility, and confidence. Nike Customer Support Jobs (Work From Home, Remote)
Promotes collaboration and assists others with their initiatives and efforts.
Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.
Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met. Nike Customer Support Jobs (Work From Home, Remote)
NIKE OFFERS:
An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper. Nike Customer Support Jobs (Work From Home, Remote)
A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R’s: Reduce, Re-use, Recycle, and Recologize.
Distinct professional challenges to connect with, care for, and grow community that sees a world without waste. Nike Customer Support Jobs (Work From Home, Remote)
NIKE BENEFITS MAY INCLUDE:
Paid time off and paid holidays.
Health and wellness benefits including medical, dental, and vision.
Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
Annual wellness incentives.
Employee Assistance Program (EAP).
Educational assistance.
Commuting benefits.
Employee referral program.
About The Nike Company:
Nike, Inc., commonly known as Nike, is an American multinational corporation engaged in the design, development, manufacturing, and worldwide marketing and sales of footwear, apparel, equipment, accessories, and services. Founded on January 25, 1964, as Blue Ribbon Sports by Bill Bowerman and Phil Knight, it officially became Nike, Inc. on May 30, 1971. The company is headquartered near Beaverton, Oregon, in the Portland metropolitan area.
Nike’s mission is to bring inspiration and innovation to every athlete in the world. The company’s iconic “Swoosh” logo is recognized globally, symbolizing the spirit of athletic excellence and forward momentum.
Nike operates through multiple business segments, including the Nike Brand, Converse, and Jordan Brand. Its product offerings cater to various sports and activities, including running, basketball, soccer, and fitness.
In addition to its extensive product line, Nike is renowned for its marketing prowess, often collaborating with top athletes and celebrities to promote its brand. It leverages endorsements and sponsorships to reinforce its association with elite performance and style.
Nike places a strong emphasis on innovation, constantly pushing the boundaries of design and technology to create cutting-edge products. From groundbreaking cushioning systems in footwear to advanced performance fabrics in apparel, the company continues to drive progress in athletic gear.
With a global presence, Nike operates retail stores, including NikeTown and Nike Factory Stores, along with an extensive network of distributors and online sales channels. Its direct-to-consumer strategy enables the company to engage directly with consumers and provide personalized shopping experiences.
Beyond business, Nike is committed to sustainability and social responsibility. It implements initiatives to reduce its environmental footprint, improve working conditions in its supply chain, and support communities worldwide through various programs and partnerships.
Despite facing challenges such as intense competition and supply chain disruptions, Nike remains a dominant force in the sportswear industry, recognized for its innovation, performance, and cultural influence. Through its relentless pursuit of excellence, Nike continues to inspire athletes and enthusiasts worldwide to push their limits and strive for greatness.
Nike Customer Support Jobs (Work From Home, Remote)
Nike Customer Support Jobs (Work From Home, Remote) In RealJobs
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