Old Mutual Social Media Manager Jobs – Work From Ho

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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : Old Mutual

Descriptions:

Old Mutual Social Media Manager Jobs – Work From Home

The role

As a member of the Experience Design team, you’ll collaborate with user research, product and service design to partner with teams throughout the business.

Together, these specialisms design journeys which are communicated effectively, research-backed, and launched with self-service support by design.

Initially you’ll be embedded within Customer Experience (CX), playing a pivotal role in elevating the quality of content used to support our property partners. After absorbing invaluable knowledge here, you’ll then support product designers and teams within product development.

Old Mutual Social Media Manager Jobs – Work From Home

What you’ll be doing

Auditing, re-writing, and creating content such as canned responses, Knowledge Base articles, and FAQs to help us speak clearly and meaningfully.
Working with cross-functional product teams to create clear, scalable content, which minimises friction and future inbound.
Collaborating with customer support, B2B marketing, people development, and other SMEs to make sure our terminology and messaging align and resonate.
Supporting the creation of customer content models with your information architecture knowledge.
Supporting the integration of content within our design system leveraged by product designers.
Collaborating with user research, service design, and marketingto visualise touchpoint ecosystems and user journey mapping.
Developing a strong understanding of our industry, home hunters, property professionals, and competitors.

Old Mutual Social Media Manager Jobs – Work From Home

We’re looking for someone who

Has a passion for customer service and internal systems.
Is a hands-on individual contributor and collaborative team player.
Partners on any stage of the process which requires a content design lens: from user research, information architecture, user interface design, and embedding content strategically.
Manages their time comfortably to deliver on multiple defined problem spaces in a fast-moving, agile environment.
Balances the needs of multiple stakeholders to prioritise tasks and deliver to deadlines.
Presents and interacts with critical thinkers confidently, evidencing their decision-making process.
Understands user behaviour and business success through qualitative and quantitative data and user insights.
Designs experiments to test different language approaches using user research tools.
Proactively hunts out opportunities to impact a defined problem area.
Finds new and innovative ways to use generative AI to think, plan, and write faster and better.

Old Mutual Social Media Manager Jobs – Work From Home

What you’ll bring to the role

Proven experience designing content within product development teams and leveraging audience-specific terminology with just enough brand personality across a user journey or task.
Workshopping skills which bring together disparate stakeholders and SMEs to reach consensus.
A passion for accessibility and inclusive design.
Experience of content governance tools, such as Acrolinx, Grammarly, Ditto or Frontitude is an advantage.

Old Mutual Social Media Manager Jobs – Work From Home

About The Old Mutual Company:

Old Mutual is a renowned financial services group originating from the United Kingdom. Established in 1845, it has a rich history of providing comprehensive financial solutions to its customers. Initially founded in Cape Town, South Africa, as the Mutual Life Assurance Society of the Cape of Good Hope, it has since expanded its operations globally, including significant presence in the UK.

In the UK, Old Mutual offers a wide range of financial products and services tailored to meet the diverse needs of its clients. These include life insurance, pensions, investments, and asset management solutions. With a focus on customer-centricity and innovation, Old Mutual aims to empower individuals and businesses to achieve their financial goals and secure their future.

One of the key strengths of Old Mutual in the UK is its robust financial planning expertise. Through personalized advice and tailored solutions, the company helps clients navigate through various life stages, from wealth accumulation to retirement planning and legacy management.

Furthermore, Old Mutual is committed to responsible investing and sustainable business practices. It integrates environmental, social, and governance (ESG) considerations into its investment decisions, striving to create long-term value for both investors and society at large.

In addition to its retail financial services, Old Mutual also serves corporate clients, offering solutions such as employee benefits and group risk insurance.

Despite its long history, Old Mutual continues to evolve and adapt to the changing financial landscape. With a focus on innovation and digitalization, it seeks to enhance customer experience and streamline operations in order to remain competitive in the dynamic UK market.

Overall, Old Mutual is a trusted partner for individuals and businesses alike, providing reliable financial solutions and expert guidance to help them navigate the complexities of the modern financial world.

Old Mutual Social Media Manager Jobs – Work From Home

Old Mutual Social Media Manager Jobs – Work From Home In RealJobs

Old Mutual Social Media Manager Jobs – Work From Home In RealJobs

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