Pennon Group Remote Jobs Customer Support Jobs
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : Pennon Group
Descriptions:
About the role:
As our Customer Care Representative you will be working in a fun, rewarding and fast paced customer service team. On a day-to-day basis you will be the voice of our company by speaking directly to our customers, listening to their queries and providing a quick and efficient resolution.
Initially the role will focus on inbound telephone contacts, but there will be plenty of opportunities to develop your skills by liaising with our customers through our excellent range of digital communication channels and providing customers with peace of mind regarding their billing query, or operational queries involving supply interruptions, dispatching technicians to investigate leaks and sewer floodings, along with answering a range of wholesale queries. Pennon Group Remote Jobs Customer Support Jobs
For the first 3 weeks you will be in a bespoke operational learning academy delivered by our dedicated Customer Services Training team at our main office in Exeter. You will then enter a 3-week Graduation Zone, where you will receive personalised support to help you embed your learning and meet your goals. Pennon Group Remote Jobs Customer Support Jobs
Shift Patterns:
Working 37 hours per week, the role requires working on a fully flexible rota basis: 7am to 10pm. Providing cover 365 days a year, this includes weekends and bank holidays. Rota schedules are published with enough time to review and require some flexibility. Pennon Group Remote Jobs Customer Support Jobs
What you’ll be doing:
Taking ownership of customers issues, relieving customers stress while guiding them to a quick and easy resolution with minimum effort from our customers
Showing Initiative in offering a bespoke service and SWW offerings based on customers individual circumstances
Identifying potential vulnerability (when relevant) via the customers communication channel of choice Pennon Group Remote Jobs Customer Support Jobs
Solving the customer’s initial query and proactively identifying any future benefits or requirements the customer might have
Aligning with our company values, promoting a collaborative approach to continuously improving our customer service experience Pennon Group Remote Jobs Customer Support Jobs
What we are looking for:
Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Math’s Pennon Group Remote Jobs Customer Support Jobs
Excellent communication skills
Open and honest demeanor, sincerity whilst remaining tactful
Friendly and socially confident, with a willingness to engage with others
Confidence to direct and manage a call through to resolution
Customer service experience is desirable Pennon Group Remote Jobs Customer Support Jobs
What’s in it for you:
At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
Generous holiday allowance plus bank holidays
Localised incentives and weekly recognition
Subsidised on-site Costa Pennon Group Remote Jobs Customer Support Jobs
Coaching, training and development opportunities
Buy or sell annual leave to offer you extra flexibility
Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
We offer free car parking at the majority of our sites
Take up to 26 weeks’ additional maternity leave Pennon Group Remote Jobs Customer Support Jobs
Share your parental leave and split your time off to care for your child how you choose
Invest in Pennon Group plc through our employee share schemes
We support our people by offering a free, confidential Employee Assistance Programme
Look after your wellbeing with our Champion Health support platform
Enjoy free eye tests and discounts on frames and lenses at Specsavers
Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
A discretionary Bonus Pennon Group Remote Jobs Customer Support Jobs
Competitive Contributory Pension
About The Pennon Group Company:
Pennon Group is a major British utility company specializing in water and environmental services. Based in Exeter, England, Pennon operates two main subsidiaries: South West Water and Viridor.
South West Water serves customers in Devon, Cornwall, and parts of Dorset and Somerset, providing water and wastewater services. It has a strong focus on sustainability and water conservation, ensuring a consistent and reliable water supply while maintaining high environmental standards. South West Water also engages with local communities, promoting water efficiency and supporting environmental initiatives.
Viridor, another key part of Pennon’s business, was a waste management company specializing in recycling and energy recovery. However, in 2020, Pennon Group sold Viridor to the investment firm KKR in a major divestiture, refocusing its business primarily on water services. This sale represented a strategic move to concentrate resources and capital on its core water operations.
Pennon Group is listed on the London Stock Exchange and is part of the FTSE 250 index. Its strategy revolves around delivering consistent shareholder value through efficient operations, customer service, and sustainable practices. The company has set ambitious targets for reducing carbon emissions and plans to achieve net-zero emissions in its operations, contributing to broader environmental goals.
Overall, Pennon Group is known for its commitment to environmental stewardship and delivering essential services to the public. The company’s strategic focus on water management and sustainability places it in a strong position to meet the challenges of a changing climate and evolving regulatory landscape
Pennon Group Remote Jobs Customer Support Jobs
Pennon Group Remote Jobs Customer Support Jobs In RealJobs
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