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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Prudential Financial

Description:

Prudential Remote Jobs Customer Support Jobs

Key Responsibilities:

Supervision and Team Management: Oversee a team of networking and IT support professionals, including network administrators, technicians, and support staff. Assign tasks, provide guidance, and ensure the team meets performance goals and deadlines.
Network Infrastructure Management: Design, implement, and maintain the organization’s network infrastructure, including hardware, software, and communication systems. Ensure network reliability, security, and scalability to meet the organization’s needs.
Troubleshooting and Technical Support: Provide advanced technical support and troubleshooting assistance to resolve complex network and IT issues. Act as a point of escalation for unresolved problems and coordinate with vendors or external resources as needed.
Security Management: Develop and implement security protocols and measures to protect the organization’s network and data from unauthorized access, cyber threats, and breaches. Stay updated on the latest security threats and technologies to proactively address vulnerabilities.
Network Performance Optimization: Monitor network performance and identify opportunities for optimization and improvement. Implement strategies to enhance network speed, reliability, and efficiency, ensuring optimal performance for users and applications.
Policy Development and Compliance: Develop and enforce network and IT policies, procedures, and best practices to ensure compliance with regulatory requirements and industry standards. Educate staff on security protocols and ensure adherence to established guidelines.
Budgeting and Resource Planning: Manage the department’s budget and resources effectively, including equipment purchases, software licenses, and maintenance contracts. Identify cost-saving opportunities and allocate resources efficiently to maximize ROI.
Vendor Management: Evaluate and select third-party vendors, contractors, and service providers for network and IT-related projects and services. Negotiate contracts, oversee vendor relationships, and ensure deliverables meet quality standards and timelines.
Documentation and Reporting: Maintain accurate documentation of network configurations, system updates, and troubleshooting procedures. Generate regular reports on network performance, security incidents, and support activities for management review.
Training and Development: Provide training and professional development opportunities for team members to enhance their technical skills and knowledge. Stay abreast of emerging technologies and industry trends to foster continuous learning and innovation within the department.
Collaboration and Communication: Foster collaboration with other departments, such as software development, infrastructure, and security teams, to ensure alignment of network and IT initiatives with broader organizational goals. Communicate effectively with stakeholders to address concerns, provide updates, and solicit feedback.
Disaster Recovery and Business Continuity: Develop and maintain disaster recovery plans and procedures to minimize downtime and data loss in the event of network outages, natural disasters, or other emergencies. Test and refine recovery strategies regularly to ensure readiness for unforeseen events.

Prudential Remote Jobs Customer Support Jobs

Job Requirements – Knowledge and Skills:

Possess a deep understanding of networking technologies, infrastructure, and security protocols, including TCP/IP, DNS, VPN, and cybersecurity best practices.
Demonstrate effective leadership skills to oversee and motivate a team of IT professionals, with proficiency in delegation, communication, conflict resolution, and team building.
Exhibit analytical prowess in troubleshooting complex network issues, identifying root causes, and implementing timely solutions. Show sound judgment and decision-making capabilities, particularly in high-pressure situations.
Communicate technical concepts clearly to both technical and non-technical stakeholders, while fostering collaboration across teams. Possess excellent documentation skills for network diagrams, procedures, and reports.
Stay abreast of emerging technologies and industry trends, demonstrating adaptability and a willingness to learn new skills. Flexibility in adapting to evolving business requirements and technologies is key.
Maintain a customer-focused approach, ensuring high-quality IT support and service delivery. Skilled in vendor management, including vendor selection, contract negotiation, and relationship management, to meet organizational needs effectively.

Prudential Remote Jobs Customer Support Jobs

Job Requirements – Attributes:

Lead and inspire a team of IT professionals with a strategic vision, fostering collaboration and innovation to achieve organizational objectives.
Demonstrate proficiency in networking technologies, cybersecurity, and IT infrastructure management, ensuring the reliability, security, and scalability of the organization’s network.
Communicate technical concepts clearly to diverse stakeholders, facilitate cross-team collaboration, and drive decision-making with sound judgment and strong problem-solving skills.

Prudential Remote Jobs Customer Support Jobs

About the Prudential Financial Company:-

Prudential plc is a prominent British multinational life insurance and financial services company headquartered in London, United Kingdom. Founded in 1848, it has grown to become a major player in the global financial services industry. The company’s primary operations are focused on life insurance, health insurance, and asset management.

Prudential plc operates through its three main business units: Prudential Corporation Asia, Jackson National Life Insurance Company, and Prudential Africa. Prudential Corporation Asia is the largest of these units, providing a range of insurance products and services in key markets across Asia, including Hong Kong, Singapore, and Malaysia. This division has been a significant growth driver for the company, leveraging the rapidly expanding middle class and increasing demand for insurance and investment products in the region.

Jackson National Life Insurance Company, based in the United States, specializes in retirement savings and income solutions, particularly variable annuities. It has established itself as a leader in the U.S. market, focusing on the financial needs of retirees and those planning for retirement.

Prudential Africa, the newest of the three main divisions, is expanding its presence on the continent, aiming to tap into the emerging opportunities in African insurance markets.

The company is listed on the London Stock Exchange and is a constituent of the FTSE 100 Index. It also has secondary listings on the Hong Kong Stock Exchange, the New York Stock Exchange, and the Singapore Exchange. Prudential plc emphasizes a commitment to sustainable and responsible business practices, aligning its operations with broader societal goals, including climate action and financial inclusion.

With a history spanning over 170 years, Prudential plc continues to adapt and grow, aiming to meet the evolving needs of its global customer base while maintaining a strong focus on innovation and customer service.

Prudential Remote Jobs Customer Support Jobs

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