Reed Elsevier Remote Jobs Customer Support Jobs<
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : Reed Elsevier
Descriptions:
Reed Elsevier Remote Jobs Customer Support Jobs
About our Team
Interfolio by Elsevier is on a mission to build smart, inspired and useful products for faculty and academic communities. By building an engine for faculty activity, decisions, and data, Interfolio has become the first mover in defining and owning the category of faculty-focused technology that cultivates goal-oriented collaboration around academic decision-making. Interfolio operates the first holistic faculty information system to support the full lifecycle of faculty work, from job seeking to review, tenure, sabbatical, committee work, research, and beyond. Offering colleges and universities increased clarity and insight into faculty data to help achieve their strategic initiatives, Interfolio believes that advancing the faculty will advance the institution.
Reed Elsevier Remote Jobs Customer Support Jobs
About the Role
As part of the Interfolio Product Support team, you will support users and Institutional clients by answering Interfolio questions and educating and empowering customers to become better Interfolio users. As an entry-level position of our support team, you proactively look for solutions to problems and propose improvements.
Reed Elsevier Remote Jobs Customer Support Jobs
Responsibilities
Resolving inbound support cases, phone calls, and/or live chats from university administrators, faculty, & staff, and our Dossier student users
Coordinating and managing product escalations with our clients and internal stakeholders in Product, Engineering, Sales, and Professional Services
Developing a deep understanding of Interfolio’s suite of products including Dossier, Faculty Search, and Review, Promotion, & Tenure
Identifying areas of user friction and make recommendations to internal teams for improvement
Joining client trainings and webinars, as needed, to enhance our users’ product knowledge
Contributing to our internal and external knowledgebase to document product best practices
Reed Elsevier Remote Jobs Customer Support Jobs
Requirements
Have experience working in a customer support, helpdesk or similar role
Possess technical curiosity and the desire to learn
Be able to troubleshoot and diagnose customer issues
Have experience with Salesforce, Zendesk, HelpScout, or similar CRM
Have excellent verbal and written communication skills
Reed Elsevier Remote Jobs Customer Support Jobs
About The Reed Elsevier Company:
Reed Elsevier, now known as RELX, is a multinational information and analytics company headquartered in London, United Kingdom. The company specializes in providing data, insights, and analytics across a variety of professional sectors, including legal, scientific, technical, medical, and business fields. It serves customers in over 180 countries, catering to a wide range of industries with comprehensive solutions.
Founded in 1993 through the merger of the British publisher Reed International and the Dutch publisher Elsevier, the company has a rich history in the information and publishing sector. Reed Elsevier initially focused on traditional publishing, but over the years, it transitioned toward digital platforms and data-driven services, reflecting the broader shift in information consumption.
RELX operates through four primary divisions:
Scientific, Technical & Medical (Elsevier): A leading provider of scientific journals and databases, including prominent journals like “The Lancet” and “Cell.”
Risk & Business Analytics (LexisNexis Risk Solutions): Offers data-driven risk assessment and analytics for various industries, including insurance and financial services.
Legal (LexisNexis Legal & Professional): Provides legal research tools and information for lawyers, law firms, and legal professionals.
Exhibitions (Reed Exhibitions): Organizes large-scale trade shows and exhibitions across different sectors globally.
RELX is recognized for its emphasis on innovation and technology, consistently investing in digital transformation to meet the evolving needs of its clients. The company is listed on both the London Stock Exchange (LSE) and the New York Stock Exchange (NYSE), indicating its international presence and influence. With a commitment to providing high-quality information and analytics, RELX plays a crucial role in supporting decision-making and knowledge sharing in diverse professional environments.
Reed Elsevier Remote Jobs Customer Support Jobs
Reed Elsevier Remote Jobs Customer Support Jobs In RealJobs
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