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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : Schroders Plc

Descriptions:

Schroders Remote Jobs Customer Support Jobs

About Us:

At Benchmark, we champion financial advisers through every stage of their journey. Our cutting-edge solutions empower high-quality advisers, enabling efficient business operations and accelerated growth. With an in-house Financial Advice arm, we help families achieve their financial goals, offering top-tier solutions for peace of mind.
We prioritize Treating Customers Fairly principles, making clients’ interests central to our decision-making. Our commitment extends to every client, especially those who may be more vulnerable.

Schroders Remote Jobs Customer Support Jobs

Job Description:

As a Customer Service Associate at Benchmark Capital, you’ll be the frontline contact for financial advisors and consumers. Your role includes:

Confidently handling KYC & Due Diligence processes, SLA reporting, Client MI Transactions, and Support & Issue Resolution.
Addressing queries in line with established processes.
Taking ownership of queries till resolution.
Mastering Financial Services market platforms.
Proactively seeking solutions and offering feedback.
Contributing in team meetings and ensuring customer satisfaction against SLAs.

Schroders Remote Jobs Customer Support Jobs

Requirements:

Essential:

Advocate for Treating Customers Fairly principles.
Strong phone etiquette and handling challenging calls.
Willingness to learn and adapt.
Meticulous attention to detail.
Ability to work autonomously and in a team.
Outstanding communication skills, written and oral.
Organized with rapid rapport-building skills.

Schroders Remote Jobs Customer Support Jobs

Preferred:

Experience in Financial Services.
Proficiency in Microsoft Word and Excel.

Schroders Remote Jobs Customer Support Jobs

Desired Qualities:

Self-starter with a learning mindset.
Adaptability in communication.
Excellent prioritization skills.
Confidence in proposing process improvements.
Embrace change and thrive in a fast-paced environment.
Positive, energetic, and proactive attitude.

Schroders Remote Jobs Customer Support Jobs

About The Schroders Plc Company:

Schroders plc is a prominent British asset management company headquartered in London, United Kingdom. Founded in 1804 by Johann Heinrich Schröder, the firm has a rich history and a longstanding reputation in the financial services industry. It operates globally, with offices across Europe, the Americas, Asia, the Middle East, and Africa, catering to a diverse range of clients, including institutional investors, private clients, and intermediaries.

Schroders offers a comprehensive suite of investment solutions, including equities, fixed income, multi-asset strategies, real estate, and alternatives. The company’s expertise spans various sectors, geographies, and asset classes, providing clients with tailored investment options to meet their unique financial objectives and risk profiles.

One of Schroders’ key differentiators is its focus on sustainability and responsible investing. The firm has made significant strides in integrating environmental, social, and governance (ESG) factors into its investment processes, aligning with global trends toward sustainable finance. Schroders aims to create long-term value for its clients while contributing to positive societal outcomes.

In addition to its asset management services, Schroders has expanded into wealth management through its subsidiary, Cazenove Capital, which provides bespoke financial planning and wealth advisory services to high-net-worth individuals and families.

Schroders’ governance structure emphasizes a strong sense of corporate responsibility, with robust risk management practices and a commitment to diversity and inclusion. The company is listed on the London Stock Exchange and is a constituent of the FTSE 100 Index, reflecting its significant market capitalization and influence in the financial sector.

Overall, Schroders is a leading player in the asset management industry, known for its deep expertise, commitment to sustainability, and long-standing tradition of excellence.

Schroders Remote Jobs Customer Support Jobs

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Schroders Remote Jobs Customer Support Jobs In RealJobs

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