Serco Remote Jobs Customer Support Jobs
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : Serco
Descriptions:
Serco Remote Jobs Customer Support Jobs
Serco is one of the leading public sector providers of customer services. We pride ourselves on delivering high quality services, often supporting some of the most vulnerable people in our society – and as one of our Customer Service Operation Managers you’ll ensure that we continue to deliver this incredibly important work to our client and end users.
Serco Remote Jobs Customer Support Jobs
You’ll oversee a team of 7-10 home-based Team Managers with overall responsibility for up to 250 home-based Customer Services Advisors. Using your previous people management and leadership skills, you will lead and manage the team to ensure that the requirements of the contract are met, this will include monitoring the performance of KPIs, efficiency, effectiveness, contractual SLAs and Service outcomes. You’ll be the first point of contact for the client around the day-to-day operational performance.
In return we offer the opportunity to be a part of our special people-driven culture – where our diverse and caring workforce support not just each other but the wider community that relies on our services.
The role itself is predominantly home based and all IT equipment will be provided.
Serco Remote Jobs Customer Support Jobs
What you need to do the role
First and foremost, you’ll need to have excellent people management & leaderships skills, ideally gained in a customer service or call centre environment. You’ll naturally have the ability to lead and work as part of a team, supporting your colleagues and promoting an excellent team spirit and ensure that the workplace is inclusive, engaging and fulfilling for all our people.
Serco Remote Jobs Customer Support Jobs
Customer and commercially focused, you’ll be a performance driven with a desire to deliver excellent customer service. Ideally you will have previous experience in managing/leading a large remote team, but moreover you should have excellent communication skills and be fully comfortable working on Microsoft Office and other software.
Serco Remote Jobs Customer Support Jobs
What we offer
Competitive salary
An autonomous and supportive culture
The chance to make a positive difference to public sector services
A company passionate about diversity and inclusion
Serco Remote Jobs Customer Support Jobs
About The Serco Company:
Serco Group plc is a British multinational company headquartered in Hook, Hampshire, United Kingdom. Founded in 1929 as a division of RCA, the company has evolved into a major provider of public services across the globe, with operations spanning the UK, Europe, North America, the Middle East, and the Asia-Pacific region.
Serco specializes in managing complex services and delivering large-scale projects for government and commercial clients. The company’s key sectors include defense, transport, healthcare, justice, immigration, and citizen services. It partners with various government agencies to operate prisons, hospitals, public transportation systems, and military facilities. Additionally, Serco provides support services such as call centers, technical maintenance, and data analytics.
The company’s mission revolves around delivering efficient and effective services that meet the unique needs of its clients while adhering to high standards of safety, quality, and ethics. Serco is known for its commitment to innovation, often employing technology and data-driven approaches to improve service delivery and efficiency.
Serco’s operations have occasionally been the subject of controversy, facing criticism for its management of some services and contracts. However, the company has also received recognition for its commitment to corporate social responsibility, sustainability, and community engagement.
Despite these challenges, Serco remains a significant player in the public services sector, known for its capacity to manage large-scale projects and deliver critical services to government and commercial clients. It continues to adapt to changing demands and regulatory landscapes, aiming to maintain its position as a leading public services provider in the UK and beyond.
Serco Remote Jobs Customer Support Jobs
Serco Remote Jobs Customer Support Jobs In RealJobs
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