Serco Second Shift Jobs
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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company : Serco
Descriptions:
UK Serco Second Shift Jobs
Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.
UK Serco Second Shift Jobs
As the customer champion you will report into the customer experience manager and be key clinical voice within the Customer Experience team, providing clinical insight, analysis, and input gathered from external engagement activities with claimant representative groups to the business. You will be working collaboratively with the external engagement and communications functions; this role will be the Serco clinical voice at all external clinical engagement initiatives. The role may also engage directly with colleagues within the Department for Work and Pensions (DWP) by supporting the investigations of Internal Process Reviews (IPRs) when requested.
UK Serco Second Shift Jobs
Your main responsibilities:
Collaboratively deliver external engagement activity with relevant clinical, disability-related and interest groups.
Glean insight from clinical engagement activity, and ensure it is translated into clinical continuous improvement initiatives within Serco.
Develop and maintain a suite of documents and reporting mechanisms to communicate themes from engagement activity to ensure learning is fed back to the business as part of continuous improvement.
Support the authorship and training teams in developing specific learning resources when and if engagement activity supports this.
Maintain approval status by completing disability assessments in your specialism.
UK Serco Second Shift Jobs
What you’ll need to do the role:
Approved status with DWP as an HP
Valid and clear NMC, HCPC or GMC
One year’s experience as an HP in PIP or WCA
Prior experience in healthcare administration, quality improvement, clinical authorship or auditing is a significant advantage.
Knowledge of healthcare regulations and accreditation standards.
Excellent communication and interpersonal skills with ability to provide feedback in a compassionate and constructive manner.
Experience engaging outside of the employing organisation.
Attention to detail and the ability to work independently.
UK Serco Second Shift Jobs
What we offer
Up to 6% contributory pension scheme
Life insurance
25 days annual leave plus bank holidays. Options for annual leave purchase & carry over
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
UK Serco Second Shift Jobs
About The Serco Company:
Serco Group plc is a British multinational company headquartered in Hook, Hampshire, United Kingdom. Founded in 1929 as a division of RCA, the company has evolved into a major provider of public services across the globe, with operations spanning the UK, Europe, North America, the Middle East, and the Asia-Pacific region.
Serco specializes in managing complex services and delivering large-scale projects for government and commercial clients. The company’s key sectors include defense, transport, healthcare, justice, immigration, and citizen services. It partners with various government agencies to operate prisons, hospitals, public transportation systems, and military facilities. Additionally, Serco provides support services such as call centers, technical maintenance, and data analytics.
The company’s mission revolves around delivering efficient and effective services that meet the unique needs of its clients while adhering to high standards of safety, quality, and ethics. Serco is known for its commitment to innovation, often employing technology and data-driven approaches to improve service delivery and efficiency.
Serco’s operations have occasionally been the subject of controversy, facing criticism for its management of some services and contracts. However, the company has also received recognition for its commitment to corporate social responsibility, sustainability, and community engagement.
Despite these challenges, Serco remains a significant player in the public services sector, known for its capacity to manage large-scale projects and deliver critical services to government and commercial clients. It continues to adapt to changing demands and regulatory landscapes, aiming to maintain its position as a leading public services provider in the UK and beyond.
Serco Second Shift Jobs
Serco Second Shift Jobs In RealJobs
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