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Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company :  Smiths Group

Descriptions:

 Smiths Group Remote Jobs Customer Support Jobs

Duties & Responsibilities

What you’ll do-

Perform full spectrum of Order fulfillment function and ensure on-time delivery
Review RFQs and generate quotes in CRM system
Process customer POs in ERP system
Handle Customer enquiries and complaints with appropriate level of Customer Satisfaction
Co-ordinate with Planning and Production team for on-time delivery and expedite shipment, as required
Work with cross-functional team (Sales, Engineer, Quality, Supply Chain, Tech support, Logistic, Planning and Finance, etc) for solution and provide timely response to customers
Manage raising of inter-company POs on sister organisations
Administration of digital signatory certificates (DSC) and RFQs via customer and Government web procurement portals
Gathering and compilation of necessary documents for on time tender submission.
Coordinating with logistic teams of different CCN / Freight forwarders, clearing agents and sales team (technical queries) for smooth shipment and importing of materials
Work with the third-party warehouse team on the received materials
Collaborate with Finance to administer necessary documents/ information for Bank Guarantee request for India Govt customer.
Support Sales for all aspect of revenue generating activities
Track business transactions, generate report and other administrative duties as stipulated by CSR Manager, Sales Manager or VP
Follow SINT Global Processes applicable to the role

 Smiths Group Remote Jobs Customer Support Jobs

The Individual

What you’ll definitely need –

Minimum Diploma or Bachelor’s Degree with 3+ years of order fulfillment or customer service or equivalent combination of education and experience in manufacturing industry is required.
Intermediate computer skills are mandatory (Office/Outlook/Microsoft) and knowledge of Salesforce, Glovia or experience of other CRM / ERP systems is an advantage
Ability to follow instructions and to communicate effectively, verbally and written English
Ability to keep composure when dealing with distributor and customer related situations
Possess excellent interpersonal and communication skills
Ability to perform day-to-day duty with strong attention to detail and timeliness
Provide exceptional customer service to exceed customer expectation.

 Smiths Group Remote Jobs Customer Support Jobs

Diversity & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

 Smiths Group Remote Jobs Customer Support Jobs

About The Smiths Group Company:

Smiths Group plc is a multinational conglomerate headquartered in London, United Kingdom. Established in 1851, it has a long-standing history of engineering excellence and innovation. The company operates in five major divisions: Smiths Detection, John Crane, Smiths Interconnect, Flex-Tek, and Smiths Medical. Each division focuses on distinct markets and products, with a common thread of advanced engineering and technology.

Smiths Detection specializes in security and detection technologies, providing equipment for threat detection and screening in various industries, including transportation, defense, and public safety.
John Crane is known for its mechanical seals, couplings, and other engineered products, serving industries such as oil and gas, chemical, and pharmaceutical.
Smiths Interconnect offers electronic and radio frequency components, including connectors, antennas, and microwave components, serving aerospace, defense, and telecommunications sectors.
Flex-Tek designs and manufactures components for fluid and gas handling, as well as heat management, catering to automotive, aerospace, and construction industries.
Smiths Medical, until recently, was involved in medical devices and equipment, with a focus on infusion systems and respiratory care. However, it was sold to ICU Medical in 2022.

Smiths Group is known for its commitment to innovation, quality, and reliability. With a global footprint and a diverse customer base, the company remains a key player in providing engineered solutions across a range of industries. Smiths Group emphasizes sustainability and safety, reflecting its dedication to responsible business practices and long-term value creation.

Smiths Group Remote Jobs Customer Support Jobs

Smiths Group Remote Jobs Customer Support Jobs In RealJobs

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